Business Profile

Fast Food Restaurants

White Castle

Complaints

This profile includes complaints for White Castle's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

47 total complaints in the last 3 years.
19 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/02/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Made a purchase on June 29th, 2025 (Order #*****) for several food items. Paid for and picked up my order around 1am, during a very slow time, only two cars in line, myself being one of the two. I purchased 2 food items available on the app for purchase: **2 CHICKEN BREAST WITH AMERICAN CHEESE SLIDER for $4.98 plus tax, along with 1 >DOUBLE JALAPENO CHEESE SLIDER for $2.44(Extra pickle and onion please), 2>DOUBLE AMERICAN CHEESE SLIDERS for $4.88 (customer note: No pickle or onion please), and a few other items. Upon picking up my order I was NOT informed that the 2 Chicken Breast with American Cheese Sliders were NO LONGER in inventory, although STILL available for purchase. Instead the staff decided to substitute my food items, WITHOUT PERMISSION, or even offering me the option for refund. Instead they pack 2 of the new ****** Chicken sliders, which were also paid for as separate items but NOT what I wanted in substitution. So in total I had 4 of the new Crispy Chicken Sliders, instead of what I purchased via my receipt. All of my double cheeseburgers were incorrectly prepared. I didnt receive a jalapeo and was instead given 3 double cheeseburgers with American cheese and all the fixings. My fries were cold and it was a nightmare. I contacted the store to request return of food and a refund. Was advised by manager on duty that she couldnt issue refund and I needed to speak with ******** the ** upon her arrival at 10am. I contacted ******** at 1pm on 6.29.25 and was met with a nasty disposition and continuous blame on the corporate office for leaving unavailable items for purchase, despite availability and advising the stores to substitute patrons food when items were no longer in inventory. Upon requesting a refund - ******** exclaimed that she COULD issue one, however felt as though she shouldnt due to the mishap not being her fault but corporates. I contacted cust serv to file a form comp and have rcvd no resp to-date requesting refund. Shameful.
Business Response
Date: 07/03/2025
Good Morning!
We have received **** ******* complaint and forwarded this message along with the attachment to ***** ******* to contact **** as soon as possible. We will work with **** to resolve this issue the best way possible.
We appreciate the time and trouble **** took to reach out to let us know of an issue in one of the castles that will be work hard to resolve.
Thank you!
White Castle
Customer Answer
Date: 07/03/2025
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 23551117

I am rejecting this response because:

The response is notifying us of next steps
and no resolution has been met.
Please keep claim open until resolved.
Thank you.
Regards,

**** *****
Business Response
Date: 07/03/2025
Hello,
We are following up to **** ******* complaint and this complaint has been addressed and the refund has been successfully completed.
The order was successfully refunded, Ive copied the confirmation response below:
White Castle
Refund API Response
Store Number:110040
OrderNumber RefundAmount
65780 $31.57
Thank you so much!

Customer Answer
Date: 07/08/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I accept the business's response to resolve this complaint.

Regards,

**** *****
Business Response
Date: 07/09/2025
Thank you for letting us know about the conclusion **** ******* complaint. We appreciate the time she took to reach out to you and to us.
Sincerely,
White Castle
Initial Complaint
Date:06/14/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My nephew and I went to ********************************** Tuesday, June 10, 2025 early evening. We went inside and placed our order. 2-3 other people maybe 4 got their orders before we did. After 20 minutes of waiting I looked up at the staff from our table and a young blonde haired lady was working but kept staring at us. I went and told the young man that took our order that we'd been waiting for 20 minutes. He said, "I'll let them know." No apology just smugness. They knew we were waiting and had been waiting for awhile. My question is why did they choose us to be rude to. After 30 minutes we finally got our order. I've never, ever had rude service from this establishment until this day. Why would you have these two people working for you, I certainly wouldn't. To me this is I think I'm better than you type of service. That's the way they acted. I will not ever go to ********************************** again. Instead I'll go to the next town over.
Business Response
Date: 06/16/2025
We are very sorry for your experience at this location. Your message has been sent to the General Manager and District Supervisor of this White Castle location and will be looked into. We appreciate all information from our customers regarding our ***********************, and as we strive to make every experience a good experience. We will reach out to speak with you as soon as possible.
Thank you, White Castle
Customer Answer
Date: 06/16/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I accept the business's response to resolve this complaint.

Regards,

****** *******
Initial Complaint
Date:06/13/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Yesterday my son's and I decided to try the white castle located in *******, IN. After struggling for over an hour to get the app to work correctly to make a pick up order (from crashing to glitching etc, and I'm tech savy as well) we were finally able to Make a pick up order. Once the order was made, a few moments later a worker called and told me they no longer make a couple sandwiches that I ordered and wanted to know what I wanted to do for them, so I simply told her she could replace them with original cheese sliders instead. She suggested waiting until I got there then they could make them and replace them. I said no that's fine just replace them with original cheese sliders. Well when we got there to pick them up, they took my card to charge it. Once they brought back my card and receipt they handed us the food and walked off. I was charged for the original sandwiches (that they didn't have and were higher priced) and they were not made and neither were the original cheese sliders added in place of them lime told, then the other sandwiches I ordered where not correct to what I ordered and I was missing 6 sliders total, they didnt give us straws with our drinks, and the ones we did recieve were cold and hard. When I went back in no on waited on me at the front desk area, so I decided I would go back out to the car and call. No one would answer and after the three approaches they answers and placed me on hold and never came back. If this was a little order or something small I probably wouldn't even bother but i spent over $58 on this food, didn't recieve over half of it and what I did was awful then making my children wait for this almost three hour process was just ridiculous, then still having to go somewhere else just to give them dinner. I won't be returning and couldn't even find a response from support to correct the issue online or over the phone.
Business Response
Date: 07/02/2025
This customer's complaint was originally sent to the Indianapolis regional office to help resolve. As this matter has ultimately not been resolved, I have personally sent an email to ******* to get all the information I would need to do a refund on her credit card, along with an apology for an unpleasant experience on the day of their visit. We will also be sending a small gift for their trouble. We appreciate all information and suggestions from our customers very seriously and always strive to create happy memorable moments and if they are unhappy, we will work very hard to correct the issue or situation.
As soon as I hear back from *******, we will get this matter taken care of and we will respond back to the BBB with the update.
Thank you, **** ********
Customer Answer
Date: 07/10/2025
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 23464275

I wanted to include I appreciate the response and follow up.
I did want to include the tech support followed up and wanted to know what issues were with the app and then a different person asked what cheeseburgers I didn't receive.
There was no refund or "small gift" for inconvenience. Please do not display that as such in your response here.
To be honest, I haven't used the app since and do not plan to.
Same goes for the burgers, the experience was bad enough I don't plan to return so no need in knowing which were there and which were missing at this point, over a month later.

Regards,

******* *****
Customer Answer
Date: 07/10/2025
************ is the number
Business Response
Date: 07/10/2025
Thank you for letting us know about ********* complaint regarding the app. As far as I knew this should have been handled by an outside company that we have contracted with and that this issue was resolved. As far
After reading her response, I want to make sure to let you and ******* know that I will personally send her a gift and coupons, etc. for her time and trouble. We appreciate that she reached out to you and to us letting us know about her situation, and we do truly apologize for this trouble and inconvenience.
I will reach out to ******* today to let her know and confirm her address information.
Thank you,
**** ********, White Castle
Business Response
Date: 07/21/2025
We appreciate that you have let us know that this complaint has been closed.
Sincerely, White Castle
Initial Complaint
Date:05/12/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
One of many reviews left by customers, this place is horrible and have little care for customers. One can only imagine what goes on behind closed doors. They can look a customer in the eyes and give them nothing they order correctly after laughing up a storm and standing around making a customer wait for 30 minutes. Please close this place down or clean up your act with your closing staff. I asked for my receipt and nothing was provided. I ordered a number one meal and got 2 empty boxes and one with a small piece of bread. I ordered a bag of cheese ring nuggets and got a half empty bag of regular nuggets. Dont believe, check your cameras for 05/11 around 9:55pm. Youll see your staff standing around laughing with a poor, extremely poor service, close this down or let go of your closing staff.
Business Response
Date: 05/13/2025
Hello,
We will reach out to ******* ******* to find out which castle in the ******* region he visited, and we will work to find a solution to his concerns.
Thank you!
Initial Complaint
Date:04/18/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been a frequent customer of *********************** throughout my life. There are often times mistakes with the order, but usually they are not worth my time or effort in addressing. Today's experience was an exception that caused me to come here and file this complaint. I started by placing the order in the app. The pickup time was set at 12:54 PM. I arrived at the drive thru right around 12:55 PM. It took approximately 5 minutes for me to get to the speaker. Once there, the employee asked me to hold. It was roughly ********************************* again. If it wasn't for the fact that I had already paid for my food, I would have left much sooner as I only get 30 minutes for lunch at my job. I told him I placed a mobile order for ****. He said pull up to the window. At the window, he asked me who the order was for again. I said ****, but after looking at his computer again, he said they don't have that order. He then asked to see my phone with the order details. I showed him the order. He took the phone from me to take a closer look. He then walked away and around the corner where I couldn't see him anymore. I have no idea what he was doing, but taking my phone out of my sight was completely unacceptable. After about 1-2 minutes, he comes back and returns my phone. I asked if everything is all right. He said yes. Then he asked me what I ordered to drink, despite just having my phone and looking at the order. Now I'm waiting again while they prepare my food. Once they give me my food I take off because my 30 minute lunch break is almost over. Upon returning to my office and going through the food, it turned out I was missing the chicken ring slider. The restaurant wants you to return to claim your missing item, but they know very well that the time and gas money isn't worth the trip. Due to all of this, I am requesting that I please get a refund for this order. Thank you.
Business Response
Date: 04/22/2025
We apologize for the issue at the Castle. We are sorry it took time so much extra time for Mr. ******* to receive his order only to find out one item had been omitted. We have forwarded this message to our ******* Director in ******* to call Mr. ******** and he will be contacted.
Thank you!! White Castle
Customer Answer
Date: 04/28/2025
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 23223684

I am rejecting this response because: I have not yet been contacted by anyone yet. I waited six days before accepting or rejecting and haven't received any phone calls or emails. If anyone claims to have called and I missed it, no voice message was left. I respectfully request that I please get the meal refunded and we can all move on from this. Thank you.

Regards,

**** *******
Business Response
Date: 04/29/2025
We apologize that you have not received a call yet. We are looking into where your message was sent, and we will have someone contact you as soon as possible.
Thank you!
Initial Complaint
Date:03/20/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On February 26 I placed an order with with White Castle where they promised an eight piece onion ring however I only received a six piece attached is a photo seeking a credit or refund
Business Response
Date: 03/21/2025
Thank you for letting us know about receiving 6 onion rings versus 8 onion rings on your visit to a Castle.
Your message has been forwarded to the Chicago regional office and one of our team members will reach out to you to find out more information regarding which Castle location you visited.
Thank you! We will work hard to resolve this issue as quickly as possible.
White Castle
Initial Complaint
Date:03/02/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
March 1, 2025
BBB of *****************;
*********************;
******************-1005

RE: Complaint White Castle
        ********************;
        Hoffman Estates, IL 60195
Hello,
I would like to share an experience that happen yesterday at your restaurant referenced above.
I purchased two menu meals totaling close to $30 and had to get a refund due to the manager (******) fixing the order with 4 visible cold sores. I get these from time to time and know how contagious they can be.
I ordered via the drive through and noticed the cold sores after I paid and ****** gave me 1 of the two bags since there were two orders. The cashier gave me the 2nd bag and I let him know that I would come in and request a refund due to the cold sores. When I entered the store, I saw ****** and two other associates fixing the orders and asked the cashier for a manager.
I then noticed ****** WAS the manager and let her know I didnt mean any harm but would like a refund since she had fixed the food with visible cold sores. ****** became defensive and replied I fixed the food with my gloves not my mouth! Also, there was never an apology.
Long story short, this was a very bad experience and I want the senior leaders to be aware of this because visible cold sores can lead to an outbreak of some kind.
Please forward this complaint on to the leaders of White Castle.
Please advise.
***** Leonard
Business Response
Date: 03/11/2025
We appreciate ***** ********* letter regarding her recent experience at a Castle in *********
This message has been sent to our Chicago Regional Director to contact *****.
We absolutely take each customer experience seriously and will work to resolve ******* concern.
Sincerely,
White Castle
Initial Complaint
Date:02/07/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchase two boxes of White Castle burgers for kids birthday party. White Castle burgers or full of freezer burn and terrible looking. Store would not return them. Pulled the corporate office several times no answer. I want a refund for my two boxes of White Castle burgers that cost me almost $20.
Business Response
Date: 02/18/2025
Hello,
Thank you for letting us know of this customer complaint. The Director of the frozen division will be contacting ******* ****** to resolve the issue and for reimbursement.
We take every complaint/issue seriously and work diligently to correct any issues or problems.
Thank you!
Customer Answer
Date: 02/19/2025
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 22911015

I am rejecting this response because: I have not heard from White Castle. My phone number is ************ between 10:00 a.m. and 6:00 p.m.. perhaps they would just be as well to send me a refund to my address please. Thank you

Regards,

******* ******
Business Response
Date: 02/19/2025
We do have someone from White Castle who will be reaching out to ******* ******.
I personally spoke to ***** *******, Director of ******************* this morning and he will be contacting ******* personally in the next couple of days.
Thank you.

Customer Answer
Date: 02/20/2025
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 22911015

I am rejecting this response because: 74132540D85D9. Again, please forward my phone number ************ or ************

Regards,

******* ******
Business Response
Date: 02/24/2025
Hello,
We have tried to contact ******* and we are awaiting her return call.
Thank you!
Customer Answer
Date: 03/07/2025
BBB NOTE: Consumer filed a new complaint online that was flagged for review as a possible duplicate complaint. BBB Complaint Acceptance guidelines do not allow your BBB to validate additional or duplicate complaints from the same consumer against the same company involving the same account or marketplace issues, as we report both the number and nature of the complaints that we process.

We have closed the duplicate complaint and copied the additional information submitted and we have manually posted it to the original complaint case below. Based upon this new information we are resuming BBB Dispute Resolution Services. We appreciate the patience and understanding of the parties
Consumers Additional Information:
Please reopen my complaint against White castle. I did not receive the $ 22 they promised me. This was almost a month ago. I have attached my case. Please help me get my $22 thank you
Consumers Desired Resolution:
Refund
Business Response
Date: 03/07/2025
Thank you so much for letting us know about ******* ******** complaint. ***** *******, Director of Restaurant Operations had spoken to her.
We have ********* Address to send her a check in the amount of $25. We will look to see if the check has been mailed yet and make sure it is mailed.
We have not forgotten about her and will make this right.
Thank you!! White Castle
Customer Answer
Date: 03/10/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I accept the business's response to resolve this complaint. Please note I spoke to this gentleman a month ago and the check is not been mailed. Please mail the refund thank you. *************************************************************************************

Regards,

******* ******
Customer Answer
Date: 05/20/2025
BBB NOTE: Consumer filed a new complaint online that was flagged for review as a possible duplicate complaint. BBB Complaint Acceptance guidelines do not allow your BBB to validate additional or duplicate complaints from the same consumer against the same company involving the same account or marketplace issues, as we report both the number and nature of the complaints that we process.

We have closed the duplicate complaint and copied the additional information submitted and we have manually posted it to the original complaint case below. Based upon this new information we are resuming BBB **************************** We appreciate the patience and understanding of the parties

White Castle sent me a check for reimbursement for some bad burgers. I attempted to deposit the check twice in the bank. Twice I have been told refer to maker. The check will not cash or can it be deposited please have White Castle issue me another check. Thank you. I could not get a hold of anyone from White Castle corporate
Business Response
Date: 07/10/2025
Thank you for sending us information regarding **** ******** complaint.
Her complaint was forwarded to our *************** to respond, and I am sorry to say that I was not aware that she had not been contacted. After looking into her issue, I want to let you know that we thank **** for reaching out to us and we are very sorry for this inconvenience and trouble. I have personally just sent an email to **** letting her know that I would like to take care of this issue asap and as soon as I hear from her, I will post her response and how we have worked with her.
Thank you so much.
**** ********, White Castle
Customer Answer
Date: 07/11/2025
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 22911015

I am rejecting this response because: please tell the business that I would like my refund please I would like a refund for the rancid product. Please contact me ************************

Regards,

******* ******
Business Response
Date: 07/14/2025
Hello,
We are sorry that Ms. ****** has rejected our response. We have reached out to her and in the meantime, here is the information that we have regarding the check sent to Ms. ******************* style="font-size: 0.875rem;">Check #******* in the amount of $25.00 was sent to ******* G. ****** in ****************, ** on March 13th 2025. The check was cashed on 3/31/25.
Please let us know what next steps would be.
Thank you so much, White Castle

Customer Answer
Date: 07/22/2025
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]
Better Business Bureau I have not heard from the business. The business has not sent me an email the business has not gotten back to me please have the business confirm the email and send the email so we I can get reimbursed. Thank you

Complaint: 22911015

I am rejecting this response because:

Regards,

******* ******
Business Response
Date: 07/22/2025
Hello......
We have reached out again to Ms. ****** today by phone and email, and I will follow-up with you if I get to speak to her.
We do show that check #******* in the amount of $25.00 was sent to ******* ****** in ***************** ** on March 13th, 2025, and this check was cashed on 3/31/25. We are very happy to speak with Ms. ******* and we hope to hear back from her at her earliest convenience.
Thank you!
Initial Complaint
Date:02/03/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On February 3, 2025, at 1:55 AM EST, I had a terrible customer service experience at ********************** on ******************. An older white female employee in a blue shirt was extremely rude and dismissive when I pointed out that my order was incorrect. Instead of correcting it, she yelled at me and showed no patience.When I tried to address the issue further, ******, who identified himself as the General Manager, was also rude and dismissive. Instead of resolving the situation, he added to the hostility and made the experience even worse.This level of unprofessionalism and lack of respect for customers is unacceptable, especially from **********************. I expect White Castle to take immediate action to improve customer service at this location.I am requesting:Accountability for the employees involved, including *********************** training at this location.A formal response from corporate on how this issue will be addressed.If this issue is not resolved, I will continue to escalate my complaint and share my experience on multiple review platforms."*
Business Response
Date: 02/05/2025
Thank you for sending in this complaint and for allowing White Castle to work with you to resolve this issue.
Your message has been forwarded to our Regional Director for this area, and they will be in contact you as soon as possible.
We would like to apologize for the inconvenience this has caused you, and we will work hard to resolve the issue you addressed.
Sincerely,
White Castle
Initial Complaint
Date:12/16/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 11/24/2024 I ordered from a White Castle located **********************************. The food that I received was very unacceptable! When I called to speak with a manager she was very rude & uncooperative. This food was old the rim around my gallon of juice was filthy!
Business Response
Date: 12/23/2024
We have forwarded ******* ****** complaint regarding an experience at ******* Castle #** to our Chicago Regional Director and District Supervisor. They will contact ******* to work to resolve the issue.
Thank you!

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