Business ProfileforRogue Fitness

We ordered new shoes for my son February 8, 2024. Rogue Fitness sent us a pair of used/returned shoes instead of a new pair. The shoes have creases, scratches on them and the Nike emblems inside of the shoes have partially worn off from being worn. The biggest issue we have is that there is dog or cat animal hairs in the shoes. My daughter was present during the unboxing of these shoes, and she is allergic to cats and dogs. We have tried to resolve this matter with their support team, and requested a supervisor contact us, but have yet to receive a phone call from a supervisor. We were offered a refund in an email from **** C. with nothing being said of returning the shoes. We have completed returns with many other companies and they always mention in the emails a return label, and other information about sending items back. Rogue fitness said nothing of this in the email, so I am holding them to their last binding statement. They advertised New and sent us a used product. They also caused us significant concern or safety for their mistake in subjecting or placing our daughter in harm's way. Ignorance or mistakes this company made is no excuse and does not remove liability. We had to abruptly remove our daughter from the room, and had to clean our living room, clothes to remove possible foreign contamination caused by this company. Refund, and we're keeping the shoes.