Complaints

This profile includes complaints for AEP Ohio's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  AEP Ohio

  1 Riverside Plz Columbus, OH 43215-2355

• 

  AEP Ohio

  1320 Sugar Grove Road SE Lancaster, OH 43130

• 

  AEP Ohio

  700 Morrison Rd Columbus, OH 43230-6642

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/15/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Repair requested 04/29/2025 and has not been completed or attempted to be repaired as of 07/15/2025 for a large light pole that lights about 1/6 of the 55+ community in a low income district. This has happened before and was only solved after a complaint with BBB. It shouldn't be this way. Customer service is not as it should be.

  Business Response

  Date: 07/21/2025

  On 7/16/2025 an AEP Ohio CSR spoke with ****** *****.  The CSR advised this order number was placed on 4/29/2025 and repaired and closed on 5/7/2025 on business account.  ****** ***** stated she did not know if the light had been repaired or not because the property manager advised her it was not.  The CSR advised the ****** ***** there was also two other orders that was placed recently on 7/9/2025 and was completed 7/15/2025.  ****** ***** will call the manager and advise if the lights have been repaired.  The CSR provided her direct contact information for further questions or updates.  

  Today, 7/21/2025, ****** ***** contacted the CSR directly to advise that the lights are working and would like to remove her BBB complaint.  The CSR advised she would have the complaint updated.

  Please consider this request fulfilled.

  Thank you,

  Sherry

  Customer Answer

  Date: 07/21/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I accept the business's response to resolve this complaint.
  
  
  
  Regards,
  
  
  
  ****** ****** *********

• Initial Complaint

  Date:07/15/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive had my aep account 4 1/2 years. I usually wait two months to pay my bill to save 1.85. Its always paid through the **** ****** which is aep. I'm only disputing the 5/9/25 payment, I owe April. On 6/13/25 i recieve a disconnect notice for for no payments for the months of April and May. My bill has never had a "DC" notice. I go to my bank card statement and there's a payment of ***** on 5/9/25. While I was finding this missing payment, I paid June's bill. After about 3 hours, multiple people on the aep side lying to me telling me I entered all my account information incorrectly and they didn't have access to the other account I "supposedly" paid my 5/9 payment to. June's payment was paid to my account. This was Friday the 13th which I thought was ironic. I end up calling *** back and getting a supervisor named *****, ******* or something. Told me they were open 24/7 and she would take take of this by next week. I had to file a "claim" but that's not what she called it, not a refund but redistribute the payment from one acc to mine. 24hrs I would get an email with a denial/confirmation. Said thanks & hung up. I then called **** ****** and I found out everything. **** ****** verifies all info entered and makes the payment to the corresponding acc. Bottom left on actual AEP bill the wrong 16 digit acc# is there.Bill ******, with the last 4 of my card # gave me the transaction ID and the account holders first name, IT WASNT MINE. The account my payment was sent to was closed in *********. With the transaction ID and new info I was given I waited for aep to call back. NO CALL BACK. The email for the payment transfer, DENIED on that monday. Im divorced too. *** said you're email address is associated with that account. How?I've never had an email address on file till I set up an online acc last month to get payment records for my bank. 7/10/25 my bank said it was paid to Bill****** and nothing was wrong. Wrong acc was paid. I'm here now.

  Business Response

  Date: 07/17/2025

  Bill ****** is a third party vendor that processes payments for *** as well as other companies. There was not a payment received on this account during the month of May. Customers have to enter their account information through the Bill ****** system. If Bill ****** is advising the customer that they processed a payment from his bank account on 5/9/2025, then the customer will need to contact Bill ****** to file a dispute and/or reversal.

  Mr. ****** is on the Percentage of Income Payment Plan (****), failure to make the monthly **** payments on time results in the customer not receiving the credits to pay down his deferred balance, and two months of missed payments can result in the customer being removed from ****.

  An AEP Ohio CSR sent email directly to Mr. ******************* you,

  ******

  Customer Answer

  Date: 07/21/2025

  Sorry to tell A.E.P. that my account had over 1500 in credits and ITS NEVER HAD a disconnect and it's not ********* who holds the credit.  What's funny , i called bill****** for june and it was applied to the correct account.  I will only pay the April bill, the month I owe.  Trying to say I never paid it.  Aep pays bill****** and there's the payment I made that was applied to the wrong account that's not mine.

  confirmation # **************** 5/8/25 at 1:34pm central standard time  

  Customer Answer

  Date: 07/21/2025

  Kelly, Supervisor from AEP, just contacted me!  She took care of the misdirected payment and refunded it back to me.  I owe it and i will pay it.   I appreciate the time the Better Business Bureau took and/or whoever accelerated this complaint.  Thank you.

  **** ******

• Initial Complaint

  Date:07/11/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have residential account with *** and recently was behind on my account. I made a payment on July 10, 2025, in the amount of the disconnect of service that I was advised to pay via an email dated July 8, 2025, and text on the same day, a certain amount. I paid that per both the methods of requests. The next day my service was disconnected, and I was requested to pay an additional amount and advised that was what was on the bill, and I should have known to pay it. I was treated with disrespect, and I did pay what was in the *** Email. I was transferred from a regular **** *******, to a Supervisor, ******** and she keep saying she couldn't find the email or text I was referring to when I had it on my phone and advised date and time of the communication. I feel that the initial amount I paid of $781.29 should have been accepted as it is what the last communication from *** stated. The additional amount of $156.83 had to be paid as the power was disconnection for reconnection. I believe that the BBB should be made aware of the way that customers are being treated by companies. I am not sure what you can do with regards to this interaction with ***, but I feel better knowing there is a place to report the situation to.

  Business Response

  Date: 07/14/2025

  Good afternoon, 
  ********** is a certified supplier of electricity and natural gas. Please note that ********** is not responsible for utility billing, service disconnection, or restoration of electric service.
  According to our records, Ms. **** ******* does not currently receive supply service from **********. Her concerns appear to be related to her local utility provider, AEP Ohio. For assistance with billing or service-related issues, she should contact AEP Ohio directly at **************.

   

  ******** B ****** | CUSTOMER EXPERIENCE SPEC
  **********************************
  ********************************************************************************************

  Business Response

  Date: 07/28/2025

  Good morning, 
  
  Below are the responses to your inquiries based on the customer's concerns.  I have provided AEP-Ohio's response next to the individual questions to ensure that each question has been answered.
  
  1.I feel that the initial amount I paid of $781.29 should have been accepted as it is what the last communication from *** stated. The additional amount of $156.83 had to be paid as the power was disconnection for reconnection.
  A.The customer was issued a disconnect notice on 7/8/25 stating there was a total past due amount of $1057.46 and advising $988.22 was needed before 7/11/25 to avoid disconnection.
  
  An AEP Ohio *** called **** ******* on 7/24/25 at ************. A detailed voicemail was left explaining the timing of the text and the amount she owed on her disconnect notice. **** was also advised that the check she wrote for $156.83 was returned, which could result in an immediate disconnection of service. The *** left personal contact information, as well as the customer solutions phone number for follow-up.
  
  Please consider this request fulfilled.
   
  Thank you,
  Cierra
  
  

  Customer Answer

  Date: 07/29/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  **** *******

• Initial Complaint

  Date:07/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We recently moved into an apartment. I contacted AEP OHIO online and started service in my name. Then on Tuesday July 1st our electric was shut off. I had not received the first bill yet nor did we get a disconnect notice. When my husband called, they said it was because of a past balance. I was ar work and was unable to talk to them and they wouldn't talk to my husband. He called them back and put the service in his name. They told him all we had to do was sign up for PIP the following day and they would turn it back on. So that's what we did. When the representative that processed PIPP for us called them, AEP said they had to do an Occupancy Review before they could accept the PIPP pledge and turn the electric back on. We told them that my husband has COPD and a heart condition and has medical equipment that requires electricity and that it is extremely dangerous for him to not have electricity. We have been calling and calling. It is now Sunday July 6th and they have done nothing. We still have no electric, we in the middle of a serious heat wave and my husband can barely breathe. He is going to end up in the hospital in serious condition if something is not done. Not to mention we lost about $280 worth of groceries as I had just went to the store that we can't afford to replace and are forced to eat out (about$100 so far) that we can't afford either. This is absolutely the worst customer service I have absolutely ever experienced. They are putting my husband's life at serious risk and if something happens to him, I will be suing AEP OH. ****** ******** ************
  [email protected]

  Business Response

  Date: 07/08/2025

  Issues start with a request for service under Customer A on 06/16/2025. Customer A had a past obligation to the company, and chose to cancel their account rather than meet requirements. The household then attempted to place service under Customer B on 07/01/2025, after Customer A was disconnected for unmet requirements The account number given for the complaint was under Customer B’s cancelled account. 
  
  While reviewing Customer B's request, the company confirmed that Customer A was the actual resident. Customer A was required to reapply for service and take care of their outstanding obligations. Customer A has reapplied for service, and the occupancy review requirement was completed 07/07/2025. Customer A still has other requirements for service they have not met.
  
  No contact was made with Customer B, the complainant, as they cancelled their request. 
  
  Thanks,
  Sherry

  Customer Answer

  Date: 07/10/2025

  I am rejecting this response because: They are asking me to pay a supposed debt that is well over 10 years old. In the meantime, they are endangering my husband's life as he is 61 years old and has COPD, for which he requires a nebulizer, and a heart condition.  Also, I did not receive a single bill from AEP OH or a disconnect notice before the electric was disconnected. We also want reimbursement for the food we had to throw away, the cost of eating out since we cannot cook, and my husband's pain and suffering as he is struggling to breathe.
  
  
  
  Regards,
  
  
  
  *** *** ****** ********

  Business Response

  Date: 07/15/2025

  AEP Ohio would be able to accept half of the old debt to start the service and then allow arrangements to be made for the remaining balance after receiving the first bill.  A call would need to be made to AEP at 1-800-672-2231 when the payment was made. 

  Thank you,

  Sherry

  AEP Ohio

  Customer Answer

  Date: 07/15/2025

  I am rejecting this response because: 
  
  This debt is more than 10 years old and I do not acknowledge that I owe it. It was not brought up at our previous 2 residences.
  
  Regards,
  
  
  
  *** *** ****** ********

• Initial Complaint

  Date:06/17/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  all i have been asking of aep is to change my billing date towards ,the end of the month.
  do to i'm on disability and i dont get a check until then. I am diabetic and take insulin every day
  this has been going on for a year . .

  Business Response

  Date: 06/18/2025

  Due dates cannot be changed. They are based on when we read the meters and are due 21 days after the meter is read. His next meter reading date will be July 15 with a due date of August 7. 
  
  Today, 6/18/2025, an AEP Ohio CSR called and spoke with Mr. ****** regarding the due dates and his account.  Customer was satisfied and understood.

  Thank you,

  Sherry

  AEP Ohio

  
  

• Initial Complaint

  Date:05/30/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** claims I owe $0.21 from a prior months billing. I tried to pay it online but they force customers to switch to paperless billing. When I tried that switch the *** website said they cannot accept a payment of less then a $1. When I tried to pay $1.21 the website said the amount was greater than what I owe and cannot be accepted. This is idiotic. I cannot pay online without a fee nor with paperless billing. I should be able to pay this online. Otherwise it can be added to next months bill for payment. I would appreciate no fine, fee nor interest for the $0.21 payment.

  Business Response

  Date: 06/03/2025

  Good afternoon,
  ***** LeFavour has a complaint with his local utility. ********** is a third-party supplier of electric and natural gas. ********** is not Mr. ********************* style="font-size: *****rem;">supplier.  Mr. ********** complaint is regarding billing concerns with his utility, AEP Ohio. Please let ********** know when this case can be removed. 

   

  ******** B ****** | CUSTOMER EXPERIENCE SPEC
  **********************************
  ***************************************************

  Customer Answer

  Date: 06/03/2025

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 23398536
  
  I am rejecting this response because it is a waste of time. The respondent should forward the complaint to the allegedly correct "local utility."
  
  Regards,
  
  ***** ********

  Business Response

  Date: 06/09/2025

  An email was sent to ***** ******** advising that if enrolled in paperless billing payments can be made for free on-line. The payments must be made from a checking or savings account (using the routing and account number). If a debit or credit card is used, then the $1.85 transaction fee is applied.  The system does require a minimum payment of $1.00. 

  Unfortunately, a payment for $0.21 cannot be applied.  Advised that the payment of $0.21 will be added to the next bill that is issued when we read the meter on 6/10/2025. If a late fee applied, we will waive the fee as a one-time courtesy. 

  Thank you,

  ******

  AEP Ohio
  
   

  
  

  Customer Answer

  Date: 06/09/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  ***** ********

• Initial Complaint

  Date:05/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Damages to fascia and clean up of the branch that was reported a year ago to be cut down and AEP did nothing

  Business Response

  Date: 05/22/2025

  An AEP Ohio CSR called and spoke with customer, *** ******* on 05/19/2025.  Customer tried to report branches near his service drop several months ago.  Stated he was unable to speak with a representative and received AEP's automated system.  After the current storm this past weekend his service drop was pulled down by the branches, and there are ruts next to his driveway where the service truck drove to repair his line.  CSR advised customer we do not trim branches from the service drop but would investigate filing a damage claim for the damage to his yard.  A damage claim has been filed and a specialist from our risk management group will contact the customer.

  Please consider this request fulfilled.

  Thank you,

  Sherry

  AEP Ohio

  Customer Answer

  Date: 05/30/2025

  Hello, this is *** ****** calling. I was wanting to get more information on how I was supposed to open up the complaint response and add documents to it, because I tried and I couldn't, but to give my cell phone number is ************. And the best time to reach me is 4 PM, weekly. Thanks, and have a good day.

• Initial Complaint

  Date:04/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into address **** ***** ** *** * ******** **io April 5th 2025, I switched power over with in that week in which I was told there was a passed due bill and a deposit that needed to be paid. They cut my electricity 4-21-25 I called to make that payment and was told my power would be restored in 15 minutes of the payment almost 24hrs later and I’m now told I have to wait for an agent to be assigned to my account to contact my apartment complex and could take 3-5 days for that to even happen. They were quick to shut my power off and take my money but want to let me sit in the dark and lose hundreds of dollars in groceries. I’m seeking aep Ohio to make this right turn my power on sooner and cover the cost of lost food.

  Business Response

  Date: 04/23/2025

  **** ******* *** first applied for service on 4/07/2025. It had a deposit requirement and previous debt requirement. There was also a letter generated and mailed to him on 4/08/2025 advising those requirements must be met by 4/17/2025 further advising the request for service would be cancelled without further notice and service would be disconnected after 4/17/2025.
  
  There were no payments received. On 4/21/2025 the order was cancelled and service disconnected. On the same day **** placed a new order for service. The order had an occupancy review on it which was added to the workflow for 4/22/2025. On 4/22/2025 we received this complaint. **** called the AEP COC twice that morning inquiring about his order. The order was completed within our normal timeframe that day and the service was connected.
  
  Today, 4/23/2025, a specialist with AEP's direct collections group attempted to contact **** ******* *** by phone to discuss his concern but there was not an answer.  The specialist provided his direct contact information for a return call.  An email was also provided.
  
  Please consider this request fulfilled.
  
  Thank you,
  Sherry
  AEP Ohio

• Initial Complaint

  Date:04/04/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint against AEP Ohio due to sudden, unexplained, and excessively high electricity charges that my household has incurred from January to April. Historically, our electricity bills have consistently remained within reasonable and predictable limits, yet starting this year, we've been billed approximately $1,700 and other substantially high amounts, significantly higher than the average usage in our ******* neighborhood. Despite contacting AEP Ohio multiple times for clarity, they have been unable or unwilling to justify why our kilowatt-hour usage abruptly surged to over ***** kWh without any substantial change in our consumption patterns or lifestyle. Additionally, we do not have the financial resources to hire an electrician, as AEP Ohio suggested, especially since we are absolutely certain there are no internal electrical issues responsible for this sudden increase. Given the lack of reasonable explanation or resolution offered by AEP Ohio, I seek the Better Business Bureaus assistance in securing a full investigation into these charges and obtaining a refund for these unjustified and excessive amounts.

  Business Response

  Date: 04/10/2025

  The following email was sent to **** *************.

  Please consider this request fulfilled.

  Thank you,

  ******

  AEP Ohio

   

  Sent: Tuesday, April 8, 2025 10:36 AM
  To: *******************************
  Subject: *******************;
  Importance: High
  
   Good Morning,
  
  Im writing to let you know that AEP Ohio received your BBB complaint. I apologize for the inconvenience you experienced. Please be assured we investigated the cause of your complaint with the results to be provided to the Better Business Bureau (BBB). Once our findings have been shared with the commission, a BBB representative will contact you.
  
  AEP Ohio does not have any way to determine an anticipated average bill for a customer based on square footage or type of dwelling. As you know, energy use varies by season. Seasonal energy demands are usually the main reason why you may see an increase in the energy bill. Your current readings are actual readings. You can get your daily reading by logging into your account at My Account ******************************************************.   Also, as cold weather arrives, or as the weather starts to warm, electric and gas bills may rise due to increased demand for climate control. Additional factors such as number of days in the billing period, type of heating (all electric heat vs gas heat) and cooling, malfunctioning appliances, wiring issues, behavior or lifestyle changes are just some of the factors that goes into a customer bill. 
  
  I can order a meter test for you; the customer can request one free meter test every 36 months at no cost to them.  AEP has up to thirty additional days to complete the test.  Once the results are back, if the meter is registering accurately, you will receive a letter confirmation with test results. If the meter is not operating within guidelines, the meter will be changed, and adjustments will be issued.  If you want me to order this test for you, please respond to this email. 
  
  A breaker test is a fast way for a customer to figure out the culprit of high bills. It is best to try the breakers individually to get a good idea on which appliance is using the most. To complete a breaker test, follow the steps below.
  
  1.  Turn on appliance(s) that you think could be using the most. 
  2.  Make sure to write down the meter reading. 
  3.  Turn off breaker to the appliance(s). 
  4.  Return to meter and check reading. If you see a decrease, then you have found the high usage area.
  5.  Repeat steps 1-3.

  As I mention in the previous email, you can get your reading everyday by logging into your account.  If you have all your breakers off, you should not have usage on your meter.  
  
  Please let me know if you want that meter test ordered for you. 
  
  Thank you,
  -END-
  
  
   

• Initial Complaint

  Date:04/03/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started new electric service with *** at a new location in March 2025. When I received my first bill for new account *************** there was an unexpected 'past due' amount on my bill. I contacted *** about the charge and I was told that they 'found' an old unpaid bill from a previous service address I lived at 19 years ago in year 2006: Account. No. ************* amount $14.47. I paid all amounts due and requested of me at prior service addresses. I had service from *** at 2 other service addresses from 2007 to 2015. During this time *** never requested payment of this previous account. *** never contacted me by mail, phone, or email to inform me of this previous account balance. *** failed to keep accurate or complete account records for over a decade and is now demanding I pay a 19-year-old account balance. I should not be left to pay an unexpected bill due to ***'s poor record keeping.

  Business Response

  Date: 04/09/2025

  The customer filed an informal complaint with the ************************************  A response has been provided to the assigned investigator.  

  Given the small balance and age of the debt, the company has reversed the transfer.

  Thank you,

  ******

  Customer Answer

  Date: 04/09/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  ****** *******