Business ProfileforSwan Cleaners

On 9/11/23, I dropped off an 8 x 10 rug to be cleaned at the Swan Cleaners on Perimeter Drive. I paid for the full cost of it to be cleaned upon dropping it off. (cost was $130) After two weeks, I called to inquire about the status. I was told it would be ready by 9/30/23. I couldn't get to the store until 10/2, and upon arrival, I was told that the rug was still not ready. Within the next three weeks, I would go on to call the store no less than 6 times to inquire about the rug. I was told that they were going to reach out to the rug cleaners that they send all the rugs to, and that they would call me back, but never once was I called back. I was then told numerous times, that "these big rugs just take longer to dry." I called three other Swan Cleaners locations to inquire about the average turnaround time it takes to bet an 8 x 10 rug cleaned, and all three locations said 2-3 weeks, so I knew that this Swan was lying to me. It has now been 7 WEEKS since I dropped the rug off and they are now telling me that they cannot find the rug. The abhorrent customer service that I have received from Swan Cleaners regarding this issue has been infuriating. They lost an 8 x 10 rug, not a few dress shirts. How do you lose a rug that big? They have been so dismissive of me everytime I would call. Their lack of action on this issue is disgraceful. I have been very patient and they have done next to nothing to solve this. I want my money back for what they already charged me to have it cleaned as well as the cost covered for the rug itself, which was $430.