Complaints

This profile includes complaints for Tek-Collect Incorporated's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Tek-Collect Incorporated

  871 Park St Columbus, OH 43215-1441

  
• 

  Tek-Collect Incorporated

  PO Box 1269 Columbus, OH 43216-1269

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/06/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tek Collect is reporting a collection account on my credit report even though they are not the legal owner of the debt and have no permissible purpose to furnish such information under the Fair Credit Reporting Act 15 USC 1681b.I have already filed multiple complaints through the ***** but the issue remains unresolved. Despite my written validation requests, Tek Collect has failed to provide a bill of sale, purchase agreement, or assignment agreement showing any legal transfer or ownership of the alleged debt.The only document they have provided is the original treatment contract between the dental clinic and the patient (myself), which does not establish Tek Collect's right to collect or report this account. In fact, by disclosing that treatment record, the dental provider and Tek Collect may have also violated HIPAA privacy laws, as that document contains protected health information that should not have been shared without my authorization.I am requesting that Tek Collect cease all collection and reporting activities and that the account be removed from my credit reports since the have not proven ownership or permissible purpose to collect or report this alleged debt.

  Business Response

  Date: 11/07/2025

  TekCollect has responded to several disputes and complaints filed by the consumer to the ****************** Protection Bureau. We have provided detailed validation including the itemized statement of account, with supporting documents. Along with this TekCollect has provided our Florida Collection license, which is public record. ********************** has also explained that we are not a debt buyer and that we do not own the receivable. Should the consumer need additional information, they may call our toll-free number ****************************, and speak with our manager ******* ******. Mr. ******** email address is ********************************** -  **** ***** Compliance

  
  

  Customer Answer

  Date: 11/07/2025

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 24116577
  
  I am rejecting this response because they are ignoring my claims regarding credit reporting without debt's rights, no permissible purpose, HIPPA violations and attempts to validate a debt without all requirements. It looks like anybody who get a simple treatment agreement of me and a third party can collect the debt without provide any relationship between them and the third party in question, and even report in my credit.

  Again provide the assignment agreement or you do not have the right to collect the debt and credit reporting
  
  Regards,
  
  ****** ******

  Business Response

  Date: 11/19/2025

  The consumer appears to be mistaken. As we have explained previously in several other complaints that the consumer has filed with the ***** TekCollect is not a debt buyer. We do not own this account. The account is included in a portfolio of past-due receivables that the creditor placed for collection. TekCollect has provided validation for this account to the consumer. At one point, the consumer in one of the complaints to the **** alleged that TekCollect was not licensed to collect in *******. TekCollect provided our license information, which is a matter of public record. The creditor and Tekcollect do not need the consumer's permission to report an account in default to the credit bureaus. Sending validation documents as required under federal and state statutes to the consumer in response to a dispute is not a ***** violation. If the consumer needs more information, they may contact our toll-free number and speak with our manager, ******* ******. Mr. ******** email address is ************************************ **** Groff  

  Customer Answer

  Date: 11/21/2025

  I am fully aware of my rights as a consumer, and I understand that a collector cannot report a debt on a credit report unless they are the legal owner of that debt or can demonstrate clear authority to act on behalf of the actual owner. A collector who has merely been assigned by a third party does not automatically acquire the legal right to report, collect, or verify information as if they were the creditor. In this case, Tek Collect has repeatedly stated that they do not own the debt and are only an assignee, which by itself does not give them permissible purpose to access, report, or verify my information with the credit bureaus without providing the proper documentation.

  Even though the ***** can appear somewhat vague regarding what constitutes proper validation, courts have been consistent for decades: numerous judicial decisions have held that a simple bank statement, balance summary, or payment history does not validate a debt under ***** 809(b), because these documents do not prove ownership nor establish any legal transfer of the obligation. Judges have repeatedly confirmed that without a bill of sale, assignment agreement, or purchase agreementdepending on whether the collector purchased the debt or claims delegated authoritythere is no sufficient evidence to show that I legally owe anything to the current collector.

  My position is not to deny the existence or non-existence of the original debt; rather, I do not recognize Tek Collect as an entity with legal authority to collect, report, or verify information in my name until they demonstrate both the chain of title and the legal right to act. Additionally, their conduct has involved the improper disclosure of medical and dental procedures, which further compounds their failure to comply with the federal protections and obligations that apply to this type of account.

   

   

   

   

   

   

   

• Initial Complaint

  Date:11/06/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The collection agency failed to include the original creditor’s name, leaving the source of debt unidentified.

  Business Response

  Date: 11/07/2025

  Yesterday, TekCollect responded to a Consumer Financial Protection Bureau Complaint filed by ******** *********.

  Our database shows that we have previously responded to disputes from the consumer.

  Our responses to the consumer included validation documents sent to **** ****** ******* ********** ** **********. That validation, provided by the dental practice, ******* * ******** *** of *********** *** included an itemized ledger of all line items, debits, credits, and payments that make up this account. That validation also included supporting documents from ***** ******. TekCollect will again send the validation to the consumer. That validation displays the ********** ****.

  There is an attachment with this complaint. We are confused by the attachment because the document appears to be for someone not related to this matter. It bears a different name for a person located in California. The document lists a number of different parties but TekCollect is not shown among them. We suspect that the attachment may not have anything to do with this complaint. 

  Should the consumer need more information, they may call our toll-free number ###-###-####, extension **** and speak with our Manager **** ***. Mr. ***** email address is *******************. **** ***** Compliance. 

  Customer Answer

  Date: 11/07/2025

  The information provided so far fails to meet the standard for proper verification under the FDCPA. Please provide full documentation or immediately remove this account.
  
  
  Regards,
  
  
  
  ******** *********

  Business Response

  Date: 11/10/2025

  TekCollect provided copies of the validation documents to the consumer at their address 10/30/2024 and again on 02/10/2025. This included an itemized ledger of the account showing all line-item charges, debits, credits, and payments. Along with this were copies of the explanation of benefits. If the consumer will sign a HIPAA Release TekCollect will provide copies of the validation to the BBB. **** *****

• Initial Complaint

  Date:11/02/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint because I am not liable for any debt being reported or pursued by Tek-Collect Inc. I have no contractual agreement or account with this company.
  
  After receiving communication from Tek-Collect Inc., I requested validation and a copy of the original signed contract showing that I am legally responsible for this alleged debt. To date, Tek-Collect Inc. has not provided any documentation or evidence to support their claim.
  
  Without proper validation, I believe this collection activity is inaccurate and unjustified. I am requesting that Tek-Collect Inc. cease collection efforts and remove any related negative information that may have been reported to the credit bureaus.
  
  I am submitting this complaint so that the matter can be reviewed and resolved appropriately.

  Business Response

  Date: 11/04/2025

  The creditor, a dental practice, placed the consumer's account for collection on 01/31/2025. TekCollect has had two phone contacts with the consumer since then. On each contact, once our agent identified themself and explained the reason for the call, the consumer hung up. TekCollect has placed the account in dispute. We will contact the creditor and request validation of the account, which we will send to the consumer. Should the consumer need additional information, they may call our toll-free number *** *** ****, extension **** and speak with our Manager ******* ******. Mr. ******** mail address is ********************om - Chet Groff   

• Initial Complaint

  Date:10/30/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have disputed a debt with this debt collector.

  I requested documents pertaining to the alleged debt owed.

  In response they sent bogus paperwork with everything except for my name wrong. Wrong birth date. Wrong address. Wrong phone number. Wrong social security number. Fake autopen generated signature that never looked like any signature I have ever signed. Fake address. Wrong state.

  They used the address I submitted on my **** complaint to send it to me and still sent it to the wrong address that had to be forwarded to me.

  I do not nor have I ever owed any money to them or the company they are trying to collect for. They have damaged my credit to lower my score 110 points with a bogus collection and tried to extort me to pay them money for something I do not owe.

  I want them to remove this immediately as well as pay me for having a car loan rate be 15% higher due to ruining my credit as well as pay a fine for illegally doing this after I proved they were wrong multiple times.

  Business Response

  Date: 10/31/2025

  TekCollect has closed the account and we have notified Equifax, Experian and ********** to delete the account from the consumer credit files. Should the consumer need more information, they may contact our toll-free number **************************** and speak with our Manager ******* ******. Mr. ******** email address is ************************************ **** *****

  Customer Answer

  Date: 10/31/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  ****** *********

• Initial Complaint

  Date:10/09/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The convoy indicates that a company sold them my information for a debt. I resolved all of my collection accounts. Upon researching I contacted the business to get more information. After several attempts I failed. Either I was disconnected when asking for proof that this debt is valid. The request was for the original contract with my name, address and signature. I asked for proof this was sold by that agency. Either the hung up, left me only or indicated they do not have to provide this information or will provide this information once I agreed to make a payment. Why would I pay on a debt that could not be verified. This went on for several months until I did not receive any new corespondent. Now, two years later this is now on my credit report. If I am responsible for the debt I will work to resolve but so far it is not confirmed. The account has been added to my credit profile and negatively impacting my credit. The only collection accounts to be on my profile in 5 years. This is a scam.

  Business Response

  Date: 10/10/2025

  TekCTekCollect has placed the account in dispute. *************** will request validation from the creditor, ************************, which we will send to the consumer.  TekCollect is not a debt buyer, we are not the owner of this patient account receivable. Should the consumer need more information, they may call our toll-free number **************************** and speak with our Supervisor ****** *******. Mr. ********* email address is ************************************* **** *****
  
  

• Initial Complaint

  Date:10/09/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with ****************** H E R O PE. I do not have a contract with TEK COLLECT **** They did not provide me with the original contractasrequested.

  Business Response

  Date: 10/10/2025

  There is no agreement between TekCollect and the consumer. TekCollect represents the creditor, Crosscheck Capital/HERO Performance. On 07/31/2025, TekCollect responded to the consumer's dispute and sent the consumer validation of the account, including copies of the signed financing agreement. TekCollect will resend the information to the consumer.  Should the consumer need further assistance, they may contact our toll-free number **************************** and speak with our Supervisor, ****** *******. Mr. ********* email address is ************************************* **** *****

• Initial Complaint

  Date:10/02/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  8/28 2025 I entered into a pay to delete agreement, which to date has not been honored w/ the credit bureau. I also requested a letter stating the debt was paid in full so I could file a dispute and the letter I received showed the amount that was paid as $0.00, when the actual amount paid was $1800.00. I requested an updated letter which was refused, and then I was hung up on without a resolution.

  Business Response

  Date: 10/06/2025

  Our database shows the consumer's account is paid in full. TekCollect sent a letter, which the consumer copied with this complaint, confirming payment. That letter also informs the consumer that Tekcollect will notify the credit bureaus to delete the account from the consumer's credit reports. The account is out for deletion. Should the consumer require additional information, they may call our toll-free number at ******************************, and speak with our Supervisor, ****** *******. Mr. ********* email address is ************************************* **** Groff  

  Customer Answer

  Date: 10/06/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  **** *******

• Initial Complaint

  Date:09/26/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The agency has failed to provide evidence supporting this debt, yet it continues to harm my credit. Reporting without proof is unfair.

  Business Response

  Date: 09/29/2025

  TekCollect has placed the account in dispute. *************** will request validation from the ****** ********* ******* ****** ****** * ****** **********, which we will send to the consumer.  Should the consumer need more information, they may call our toll-free number **************************** and speak with our Supervisor ****** *******. Mr. ********* email address is ************************************************************* 
  
  

  Customer Answer

  Date: 10/08/2025

  Ive already provided all the necessary information for this dispute, yet theres been no progress. This issue is urgent and continues to impact my finances. Please look into this immediately.

  Business Response

  Date: 10/19/2025

  TekCollect requested validation from the ********* ******* ****** ****** * ****** **********. In that request we asked for copies of signed documents including the financial form and treatment plan. Along with that, we requested copies of the explanation of benefits and an itemized statement of account. As we have not received those documents from the ********, we have closed our file on the account and we will notify Equifax, Experian and TransUnion to delete this account from the consumer's credit reports. Should the consumer need more information, they may contact our toll-free number ###-###-####, extension **** and speak with ****** *******. Mr. ********* email address is *********************** - **** ***** 

• Initial Complaint

  Date:09/08/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am disputing Tek-Collects handling of Account #******* (original creditor: Ideal Image).

  On 08/23/25, I mailed a written settlement offer and dispute request, which was delivered to Tek-Collects ***********************************. I included proof of delivery. Despite this, Tek-Collect has not responded to my letter or provided any reasonable settlement terms.

  In September 2025, Tek-Collect reported a new derogatory late entry to my credit report. This is misleading because the account is already in collections. Once an account is placed in collections, it should not continue to show new monthly late-payment notations. This practice makes it appear as if I am missing new payments each month, when in fact the balance has already been accelerated to collections.Additionally, I requested a full itemized ledger of the $1,656 balance, including which missed appointments were charged, what the contract authorizes, and whether additional interest or collection fees were added. Tek-Collect has not provided this breakdown.

  Under the Fair Credit Reporting Act (FCRA), a disputed account must be reported as such and collection activity should not continue until proper validation is provided.I am acting in good faith and offered $496.84 (30% of the balance) as a one-time settlement to close this matter quickly. Instead of working with me, Tek-Collect has ignored my requests and furnished inaccurate updates to the credit bureaus, further damaging my credit.

  I request that Tek-Collect: (1) provide a full itemized breakdown of the $1,656, (2) accept my $496.84 settlement offer or propose a reasonable counteroffer, (3) correct my credit reporting by removing the September 2025 late notation and marking the account as consumer disputes this account, and (4) provide any settlement or resolution agreement to me in writing so there is a clear and documented resolution.Note: Tek Collect has the original signed documents I sent through **** on the dates provided per upload.

  Business Response

  Date: 09/11/2025

  The consumer has two accounts with Ideal Image. One account is for $1,656,  and the other is for $1,105. TekCollect attempted to get itemized statements for these accounts from the creditor. This information, however, was not received. As a result, TekCollect has closed both accounts. Only one of the two accounts was reported to the credit bureaus. We have notified the credit bureaus to delete that account from the consumer's credit files. **** ***** email ********************************* Telephone ************

• Initial Complaint

  Date:09/06/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The account reflects duplicate reporting, creating a false picture of my debt.

  Business Response

  Date: 09/22/2025

  On 09/12/2025 TekCollect placed this account into dispute in response to a complaint filed by the consumer with the Consumer Financial Protection Bureau. TekCollect has notified Equifax, Experian & TransUnion that the consumer disputes the account. We have requested validation of the debt from the creditor, ******* ****** *****, which we will send to the consumer upon receipt. Should the consumer need additional information, they may call our toll-free number ###-###-####, extension 1213 and speak with our Manager, ***** ******* Ms. ******** email address is ********************** - **** ***** Phone ###-###-#### email ********************* 

  Customer Answer

  Date: 10/01/2025

  **************

  I am not accepting the resolution for this is very urgent matter and it is hindering me to reach my financial goal I wanted this to be resolve immediately.
  
  
  
  Regards,
  
  
  
  ******* *************