Complaints

This profile includes complaints for Apelles, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Apelles, LLC

  3700 Corporate Dr Ste 165 Columbus, OH 43231-4984

  
• 

  Apelles LLC

  PO Box 1578 Middletown, OH 45042

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/13/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been contacted by Apelles over the last 3 years. They are seeking some named '*******'. I have repeatedly state that I am not, and do not know this person. They call again and again. We apparently share what used to be her phone number.
  
  I am seeking an end to these constant phone calls.

  

  Business Response

  Date: 06/17/2025

  We are in receipt of the Better Business Complaint (Case #********)
  received from ***** ****.
  We apologize for any
  frustration experienced because of this situation. Apelles LLC is a customer
  contact center located in Columbus, OH. We received the referenced phone
  number, XXX-XXX-0380, in March 2025, as associated with a different name. We
  did not attempt to call the number before that date. We also did not speak
  directly with anyone during this period to know that we were dialing the wrong
  number.
  
  Upon receipt of this complaint,
  we immediately marked the number as “do not call” in our databases. Please be
  assured there will be no further contact from Apelles at that number.
  
  We
  again apologize for any inconvenience experienced because of this situation. If
  there are any further questions for Apelles, please do not hesitate to contact
  us.
  
  Sincerely,
  
  ***** *******
  Vice
  President of Compliance

  Customer Answer

  Date: 06/17/2025

  In March, 2025 I was suured of 'DO NOT CCALL status.  Since that time I have received 4 more calls.  I do not believe that Appelles will cease and desist.  
  
  
  
  Regards,
  
  
  
  ***** ****

• Initial Complaint

  Date:05/22/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally express my concern regarding recent phone calls I have received from representatives of Apelles LLC.

  During these calls, I was asked to provide personal information without being given any clear reason or explanation for the call.
  

  
  I find this practice to be highly inappropriate and concerning, especially given the sensitive nature of the information being requested.

  As a consumer, I have the right to understand the purpose of any communication before disclosing personal details.

   

  

  Business Response

  Date: 05/27/2025

  We are in receipt of the Better Business Bureau complaint #******** from ****** *********
  We apologize for any frustration
  experienced because of this situation. Apelles, LLC is a customer contact
  center located in Columbus, OH. **** **** placed the account with us on May 19,
  2025, for additional collections efforts on the outstanding balance.
  
  For all our customer
  interactions, **** **** requires us to validate unique pieces of customer
  information to ensure we are speaking to the appropriate individual. This helps
  us to avoid disclosing account information to the wrong person. Apelles, LLC
  does not share this data.
  
  Based on the request for no
  further contact, we have closed the account in our system of record and
  returned it to **** ****, along with a copy of the complaint. They have provided
  the final invoices for the account; we have mailed them to the address on file.
  Please be assured there will be no further contact from Apelles regarding this
  matter.
  
  We again
  apologize for any inconvenience experienced because of this situation. Questions
  regarding the account should be directed to **** ****. If there are any further
  questions for Apelles, please do not hesitate to contact us.
  
  Sincerely,
  
  ***** *******
  Vice
  President of Compliance

  Customer Answer

  Date: 05/31/2025

  I accept the business's response to resolve this complaint.
  
  
  
  Regards,
  
  
  
  ****** ********

• Initial Complaint

  Date:05/17/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The nature of this situation is. Need to get a bill settled.

  I am paying on a bill that I feel should have already be paid off. The Bill is currently for $17,349.45. However this is the same amount that was in a previous letter I received years ago. I wonder where my money is going? Apelles, LLC has harassed me before. I’m 90 years old on a very fixed income. I don’t feel like I should owe anything more on this car that is long gone by now. They are just taking advantage of me. After all those years I have sent them monthly payments this bill should’ve been paid off some time ago. One recent payment I sent, they returned the check. At that time I thought that meant it was paid off. Then they sent me this letter indicating that I haven’t made a payment. What is wrong with this company? Again! I am on a fixed income! I’ve paid MORE than my fair share of this. 

  

  Business Response

  Date: 05/22/2025

  We are in receipt of the Better Business Complaint (Case #********)
  from ***** ** ********.
  We apologize for any
  frustration experienced because of this situation. Apelles LLC is a customer
  contact center located in Columbus, OH. ***** ***** **** ******** *********** placed
  the account with us in April 2019 for additional collections efforts on the
  outstanding balance.
  
  Upon receipt of the complaint,
  we forwarded it to ***** ***** **** ******** ***********. They explained that
  the account was charged off on 05/31/2010; for nearly 8 years small monthly
  payments were made but interest was still accruing.  That interest rate changed to 0% on 04/19/18.
  They have provided the loan documentation which we mailed to the address
  included with the complaint.
  
  The account was closed in the
  Apelles system of record on May 8, 2025, and returned to ***** ***** **** ******** *********** at their request. Please be assured there will be no
  further contact from Apelles regarding this matter. Any further questions regarding
  the balance should be directed to them. If there are any additional questions
  for Apelles, please do not hesitate to contact us.
  
  Sincerely,
  
  ***** *******
  Vice
  President of Compliance

• Initial Complaint

  Date:04/12/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am disputing a Debt collection letter i got from this company in the amount of 3186.. This has been an ongoing issue and i am the victim of identity theft. Someone opened multiple bank accounts in my name that i was unaware of and im writing you guys to tell you that this debt isnt correct. Its from someone abusing my information without my consent.

  

  Business Response

  Date: 04/21/2025

  We are in receipt of the Better Business Complaint (Case #********)
  from ***** *******.
  We apologize for any
  inconvenience experienced because of this situation. Apelles, LLC is a customer
  contact center located in Columbus, OH. U.S. Bank placed the account with us on
  March 10, 2025, for additional collections efforts.
  
  Apelles has closed the account
  in our system of record and returned it to U.S. Bank, along with a copy of this
  complaint. We have not reported any information regarding the account to any
  credit reporting agency. For additional information regarding a fraud claim, please
  contact the U.S. Bank Fraud Department at ###-###-####. They are the correct party
  to conduct a fraud investigation.
  
  We again
  apologize for any frustration experienced because of this situation. If there
  are any further questions for Apelles, please do not hesitate to contact us.
  
  Sincerely,
  
  ***** *******
  Vice
  President of Compliance

• Initial Complaint

  Date:04/08/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The business refuses to answer their phone during their stated business hours and automatically goes to voicemail

  

  Business Response

  Date: 04/09/2025

  We are in receipt of the Better Business Complaint (Case #********)from ****** Day.
  We apologize for any frustration experienced because of this situation. Apelles LLC is a customer contact center located in ********, **. ********* placed two accounts with us,on December 19, 2024, and December 30, 2024, for additional collections efforts on the outstanding balances.
  
  We do see calls made into our office several times on April 8, 2025; a voicemail was left as well. We attempted to call back the number on April 9, 2025, at 11:25AM (EST) but the voicemail box was full, and we were unable to leave a message. We tried again at 1:17PM (EST) and left a message. Please contact us at your convenience so that we can address your questions.
  
  We again apologize for any inconvenience experienced because of this situation. We look forward to working together to resolve this situation.
  
  Sincerely,
  
  ***** *******
  Vice President of Compliance

• Initial Complaint

  Date:04/08/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started received calls from ***********. End of Feb 2025 from my cell phone log. I noticed a few weeks ago a number from ******* was calling my work direct line every day at the same time of the day, and when I answer the phone there is complete silence on the other line and then they hangup. If I do not answer they do not leave a voicemail either. The same number calls my cell phone after calling my work, and of course I do not answer as I am working! I finally put two and two together a few weeks ago that this number is calling gboth my work and cell phone. I finally remembered to research this company and found d it is a debt collector. I went though my emails and have no correspondence from this company nor have I received any correspondence through the mail. I have no information to log into their website and do not appreciate the same call everyday especially at my place of business. I have sent a message to them through their portal and would appreciate information on the nature of their business with me and also need them to stop calling my work as they my jeopardize my employment.

  

  Business Response

  Date: 04/09/2025

  We are in receipt of the Better Business Complaint (Case #********)from ******* *******.
  We apologize for any frustration experienced because of this situation. Apelles LLC is a customer contact center located in ********, **. ********* placed the account with us on February 24, 2025, for additional collections efforts on the outstanding balance.
  
  Apelles did receive the email sent to us on April 8, 2025. At that time, we immediately marked the work number as do not call; please be assured there will be no further calls from Apelles to that phone number. We have requested account documentation from ********. Upon receipt of that documentation, we will email it to the email address provided in this complaint.
  
  We again apologize for any inconvenience experienced because of this situation. If there are any further questions for Apelles, please do not hesitate to contact us.
  
  Sincerely,
  
  ***** *******
  Vice President of Compliance

  Customer Answer

  Date: 04/09/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  ******* *******

• Initial Complaint

  Date:04/04/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company called without identifying themselves and continued asking for personal identifying information instead of telling me the information and having me confirm. Such as DOB, work history, address, phone number, etc...

  

  Business Response

  Date: 04/09/2025

  We are in receipt of the Better Business Bureau complaint #******** from ***** ******.
  We apologize for any frustration experienced because of this situation. Apelles, LLC is a customer contact center located in ********, **. ************ placed the account with us on January 14, 2025, for additional collections efforts on the outstanding balance.
  
  For all our customer interactions, ************ requires us to validate unique pieces of customer information to ensure we are speaking to the appropriate individual. This helps us to avoid disclosing account information to the wrong person.
  
  Based on the request for no further contact, we have closed the account in our system of record and returned it to ************. Please be assured there will be no further contact from Apelles regarding this matter.
  
  We again apologize for any inconvenience experienced because of this situation. Questions regarding the account should be directed to ************. If there are any further questions for Apelles, please do not hesitate to contact us.
  
  Sincerely,
  
  ***** *******
  Vice President of Compliance

• Initial Complaint

  Date:04/03/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been receiving calls from this number ************ which is shown to be the number of APELLES LLC. From my search on this telephone number, it appears to be a debt collector. They have not left any voicemail to identify themselves and the nature of their call. Due to the increase in spam fraud calls, and identity theft, I am very hesitant to speak with anyone who cannot provide the nature of their call or provide any receipts or proof of whatever debt they are attempting to collect. These repeated calls are a nuisance and I would like the calls to end. They have also been calling from unmarked telephone numbers. Again, no voicemail message is left. In addition, I have not received any notifications in writing prior to all these calls. I do not have any relation with this company.

  

  Business Response

  Date: 04/04/2025

  We are in receipt of the Better Business Complaint (Case #********)received from ***** *******.
  We apologize for any inconvenience experienced because of this situation. Apelles LLC is a customer contact center located in ********, **.
  
  Our system of record indicates we received the phone number in question, XXX-XXX-1234, as related to a different individual. In our attempts to contact this individual using the provided phone number, we did not receive feedback that the number belonged to someone different.
  
  At this time, we have marked the number as do not call. In our system of record. Please be assured there will be no further contact at that number from Apelles.
  
  We again apologize for any frustration experienced because of this situation. If there are any additional questions for Apelles, please do not hesitate to contact us.
  
  Sincerely,
  
  ***** *******
  Vice President of Compliance

  Customer Answer

  Date: 04/04/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  ***** *******

• Initial Complaint

  Date:03/12/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been receiving calls from this number ###-###-#### which is shown to be the number of APELLES LLC. From my search on this telephone number, it appears to be a debt collector. They have not left any voicemail to identify themselves and the nature of their call. Due to the increase in spam can fraud calls, I am hesitant to speak with anyone who cannot provide the nature of their call or provide any receipts or proof of whatever debt they are attempting to collect. These repeated calls are a nuisance and I would like the calls to end.

  

  Business Response

  Date: 03/19/2025

  We are in receipt of the Better Business Complaint (Case #********)
  received from ****** *****.
  We apologize for any inconvenience
  experienced because of this situation. Apelles, LLC is a customer contact
  center located in Columbus, OH. ******* **** placed the checking account balance
  with us on March 4, 2025, for additional collections efforts.
  
  Upon receipt of this complaint,
  we immediately forwarded it to ******* **** for review. They have provided the
  account signature card and final billing statements. Because the complaint did
  not include an address, we have provided them with this response. Based on the
  request for the calls the end, we have marked the phone number in our system as
  “do not call.” 
  
  We again apologize for any
  frustration you have experienced because of this situation. If there are any
  additional questions for Apelles, please do not hesitate to contact us.
  
  Sincerely,
  
  ***** *******
  Vice
  President of Compliance
  

  Customer Answer

  Date: 03/19/2025

  I accept the business's response to resolve this complaint.
  
  
  
  Regards,
  
  
  
  ****** *****

• Initial Complaint

  Date:03/06/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been making $20.00 payments for the last year. I made a $10.00 payment on 2/28/2025. I got notified by my bank that the $10.00 has been returned back to me on 3/6/2025. I am currently on short term disability. I have received letters requesting that i pay more. I have never know a collection agency to refuse a payment of any kind. I have not received a letter about a settlement offer as well. I have documents to show were the returned my payment for February. At this time, I cannot afford any more then $10.00 until I go back to work.

  

  Business Response

  Date: 03/12/2025

  We are in receipt of the Better Business Complaint (Case #23030715)
  from Nico Daniels.

  
  We apologize for any
  inconvenience experienced because of this situation. Apelles, LLC is a customer
  contact center located in Columbus, OH. **** **** placed the account with us on
  November 3, 2023, for additional collections efforts.
  
  We appreciate the assistance
  in helping resolve the outstanding balance. Our system of record indicates we
  discussed a settlement amount of $275.00 to resolve the balance due. Upon
  receipt of a $20.00 payment on February 4, 2025, that settlement amount was
  reached. At that time, we closed the account in our system of record and
  returned it to **** **** as “settled in full.” 
  Upon receipt of the additional $10.00 payment, we returned it because the
  account was closed.
  
  We again
  apologize for any frustration experienced because of this situation. If there
  are any further questions for Apelles, please do not hesitate to contact us.
  
  Sincerely,
  
  ***** *******
  Vice
  President of Compliance

  Customer Answer

  Date: 03/12/2025

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  
  
  ********
  
  
  
  I am rejecting this response because: 
  
  
  
  Regards,
  
  
  
  **** *******