Business Profile
Clothing
ExpressThis business is NOT BBB Accredited.
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Reviews
This profile includes reviews for Express's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.04/5 stars
Average of 67 Customer Reviews
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Review fromPatricia D
Date: 12/28/2023
1 starMy daughter returned a pair of jeans at the express store at the Somerset mall in Troy MI with a receipt. The woman said that it was past the 60 days but they would make a one time acception and gave her a credit for $40. So she used it to buy a coat for $100. We didn’t love the cost so she brought it back and they refused to give her any money back and told her she had to exchange it only for the full amount of $100. They never told her how it worked and she assumed it would work like other companies with credits. I went into the store and even a manager refused to give her anything back even the $60 extra she spent. So now we have this jacket that we have to keep exchanging for other items and she doesn’t want anything else. And now we found out that they are changing their policy next year ??. The clerk told us that we would not be able to even exchange he the jacket after 1/1 because if the new policy so unless we exchange it before then we will be stuck with it. ??.Express
Date: 01/10/2024
Hi Patricia, we're sorry to hear that you were disappointed with your experience. Customer service is extremely important to us and we always want to address any concerns that our customers may have. A member of our Corporate Customer Relations team will be reaching out to you at the email you provided soon. In the meantime, please don’t hesitate to give us a call at 1(888) 397-1980 and provide case number 08483114. We’re available between the hours of 9:00AM-5:00PM ET. Thank you.Review fromAngela Y
Date: 12/21/2023
1 starBought an item by mistake they would not cancel the order. Absolutely ridiculous that I will have to pay to ship back and go through the hassle shop elsewhere folksExpress
Date: 01/08/2024
Hi Angela, we're sorry to hear that you were disappointed with your experience. Customer service is extremely important to us and we always want to address any concerns that our customers may have. A member of our Corporate Customer Relations team will be reaching out to you at the email you provided soon. In the meantime, please don’t hesitate to give us a call at 1(888) 397-1980 and provide case number 08407487. We’re available between the hours of 9:00AM-5:00PM ET. Thank you.Review fromAllison B
Date: 12/12/2023
1 starI ordered online and never received the package. Express told me to file a claim with UPS, but I can't because they shipped it in a way that it's transferred to the USPS for delivery so therefore you are unable to file a claim. When I contacted Express again for help, they told me that I am not eligible for a refund or for the product to be shipped again because the tracking shows it will be delivered today (which if had said everyday for 2 weeks).
This company will not make things right and are not helpful at all. Don't give them your money!Express
Date: 12/18/2023
Hi Allison, we're sorry to hear that you were disappointed with your experience. Customer service is extremely important to us and we always want to address any concerns that our customers may have. A member of our Corporate Customer Relations team will be reaching out to you at the email you provided soon. In the meantime, please don’t hesitate to give us a call at 1(888) 397-1980 and provide case number 08348910. We’re available between the hours of 9:00AM-5:00PM ET. Thank you.Review fromRichard A
Date: 12/09/2023
1 starBought an item on black Friday sales. When it finally arrived, it was too large. They don't offer online exchanges, or honor prices from previous purchases, so I'm either stuck with a pair of pants that don't fit or I'm paying more for ones that do. This is not how I do business, so I will not be making future purchases from them.Express
Date: 12/15/2023
Hi Richard, we're sorry to hear that you were disappointed with your experience. Customer service is extremely important to us and we always want to address any concerns that our customers may have. A member of our Corporate Customer Relations team will be reaching out to you at the email you provided soon. In the meantime, please don’t hesitate to give us a call at 1(888) 397-1980 and provide case number 08370114. We’re available between the hours of 9:00AM-5:00PM ET. Thank you.Review fromFabrizio R
Date: 11/24/2023
1 starThe quality of the clothes are very poor and the design are horrible. Way better quality 5 years ago and design were more classy I do not shop here anymore for that matterExpress
Date: 11/28/2023
Hi Fabrizio, we're sorry to hear that you were disappointed with your experience. Customer service is extremely important to us and we always want to address any concerns that our customers may have. A member of our Corporate Customer Relations team will be reaching out to you at the email you provided soon. In the meantime, please don’t hesitate to give us a call at 1(888) 397-1980 and provide case number 08251540. We’re available between the hours of 9:00AM-5:00PM ET. Thank you.Review fromMaricela B
Date: 11/24/2023
1 starPoor quality and expensive for what you get, service is ok.Express
Date: 11/28/2023
Hi Maricela, we're sorry to hear that you were disappointed with your experience. Customer service is extremely important to us and we always want to address any concerns that our customers may have. A member of our Corporate Customer Relations team will be reaching out to you at the email you provided soon. In the meantime, please don’t hesitate to give us a call at 1(888) 397-1980 and provide case number 05814711. We’re available between the hours of 9:00AM-5:00PM ET. Thank you.Review fromMarlicia C
Date: 11/09/2023
1 starDouble zero stars
I placed an order on 11 6 23 and paid extra for 2 day shipping. I never received a tracking number. I called customer service 2xs and had an online chat. They took off the 2 day shipping cost but the rep made a typo leaving my order 1 dollar short so owed 1 dollar and my order still wasn't shipped. I ordered the dress for an event I was attending and I have no dress!! I asked to cancel the order and they would not. Customer service is absolutely ridiculous. I WILL NEVER ORDER FROM EXPRESS AGAIN. IM A FREQUENT CUSTOMER AND THE TREATMENT IS BELOW MY STANDARDS. NEVER AGAIN!Express
Date: 11/15/2023
Hi Marlicia, we're sorry to hear that you were disappointed with your experience. Customer service is extremely important to us and we always want to address any concerns that our customers may have. A member of our Corporate Customer Relations team will be reaching out to you at the email you provided soon. In the meantime, please don’t hesitate to give us a call at 1(888) 397-1980 and provide case number 08155835. We’re available between the hours of 9:00AM-5:00PM ET. Thank you.Review fromAmanda M
Date: 09/29/2023
1 starI ordered 1 item in July 2023. Because of fit reasons, I returned the item within the full refund window. The company confirmed via email that they received my item, but still they did not refund my original payment method, claiming that they made an error and needed to do a manual refund. It is now 29 September 2023 and I received a call from customer service asking me for my credit card number over the phone since the refund window has now closed. I refused to give my credit card number over the phone for security reasons, and they issued me a gift card instead. At least they gave me a gift card, but this issue is very frustrating and I would not recommend shopping here in the future. Terrible customer service.Express
Date: 10/02/2023
Hi ******, we're sorry to hear that you were disappointed with your experience. Customer service is extremely important to us and we always want to address any concerns that our customers may have. A member of our Corporate Customer Relations team will be reaching out to you at the email you provided soon. In the meantime, please don’t hesitate to give us a call at ###-###-#### and provide case number 07835586. We’re available between the hours of 9:00AM-5:00PM ET. Thank youReview fromDiaynee M
Date: 09/27/2023
1 starNo stars! I sent an item on September 9th, today is September 26 and I still haven’t received an item. I’ve contacted them several times and they told me it was coming on the 25. Horrible, they’ve confirmed that they’ve received my item. I payed with Klarna and I’m still being charged. It’s a lot of money for the dress and it’s kind of harsh that they would keep the money from you once they’ve already confirmed that they received my return. I don’t even like the store. I don’t know why I ordered that dress but for sure I will never shop in the store ever again in my life.Express
Date: 09/29/2023
Hi *******, we're sorry to hear that you were disappointed with your experience. Customer service is extremely important to us and we always want to address any concerns that our customers may have. A member of our Corporate Customer Relations team will be reaching out to you at the email you provided soon. In the meantime, please don’t hesitate to give us a call at ###-###-#### and provide case number 07989039. We’re available between the hours of 9:00 AM-5:00 PM ET. Thank you.Review fromMallory M
Date: 09/13/2023
1 starI placed an order for $177.71. I received one item from the company.. not the 7 that I ordered. After checking with all of my neighbors regarding the package I contacted the customer service of express and requested my items be resent. They refused. So I paid $177.71 for one shirt. Horrible customer service. I will never shop with this company again.Express
Date: 09/14/2023
Hi Mallory, we're sorry to hear that you were disappointed with your experience. Customer service is extremely important to us and we always want to address any concerns that our customers may have. A member of our Corporate Customer Relations team will be reaching out to you at the email you provided soon. In the meantime, please don’t hesitate to give us a call at 1(888) 397-1980 and provide case number 0957406. We’re available between the hours of 9:00AM-5:00PM ET. Thank you.
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