ComplaintsforQuality Window Tint
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Complaint Details
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Initial Complaint
06/03/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
An employee named “***” got our appt time incorrect. Called us at 9:20 stating our appointment was at 9 which I confirmed on 2 different calls that it was at 1. I got there before 1 and dropped off the vehicle. I arrived a few minutes before 5:30p (closing time) and paid. I went to the vehicle and after opening the car door, I immediately smelled a strong odor of cigarette smoke. I immediately rowed down the windows to air our the smell. Moments later, “***” pulled up in his vehicle beside me and says “ MA’AM , you can’t row your windows down for 3 days!” I told him I had no way of knowing this and I row the windows back up. *** says “ I told you that Inside.” That is a complete lie. I tell him “ No you didn’t!” In fact he gave me no after care rules at all. I explain that the car reeks of cigarette smoke. *** says he is going to go get the person who does the installation because he is the one who smokes. (Upon further investigation, the person who made this car smell like this was the owner, ****. **** says he does not smoke in the car but away from the vehicle. **** sprayed air spray in the vehicle. He looked around the vehicle and said there is no damage due to the windows being rowed down. It is the next day and the smell is still strong of cigarette smoke. We are going to have to come out of pocket to buy supplies to get rid of the smell. Not to mention and consumer shouldn’t have to go through this after paying full price for a service. I told **** to watch the video to prove *** did not tell me to not row the windows downs. **** said the video does not have audio. I am requesting 25% compensation for vehicle being impacted by cigarette smoke and the unsatisfactory customer service received. The service did not meet my expectations. I also request response within 14 days so a dispute can be opened with my c***it card in a timely fashion if the business rejects the partial refund request.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.