Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was sold a car with an active recall that can catch the engine on fire. I had used money from a previous accident to buy this car it's funny that I had kids and I wanted it to be safe. And they sold me a car with an active recall for the engine bay to hit so far due to the braking system. Also the car is broken down and in their shop and when I try to go in and get information they refuse to give me information told me to call the sales rep **** ***** and he refuses to answer. I lost work due to having this vehicle in the shop. And I bought it less than 3 days before the car was in the shop.

  Business Response

  Date: 06/13/2025

  Mr. ********* met with our Manager on June 5th and they resolved his complaint.  Thank you for your time and assistance with this matter.

   

• Initial Complaint

  Date:04/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I financed a 2015 ******* ******* from ***** Auto Sales, **** on March 6th, 2025 of $3,000 of down payment. Upon purchase I test drove the vehicle asked if the brakes an rotors could be replaced as test driving I did not feel comfortable stopping an the shaking of the steering wheel was uncontrollable. The manager agreed an said they would fix the car. After driving the vehicle for only a week I caught 2 flat tires. It was told to me to the tires were worn out, the rims were bent by **********. I called twice, one to change the tires an the second to tow the vehicle. I was told by 3 different Triple AAA techs none of the tires could be taken off or have the tires changed unless there was a specific lug nut key to unlock the lug nuts to get the tires off. I called for weeks leaving messages after messages trying to inform the dealership of the matter as well left messages for the general manger an sale associate **** to provide a callback to resolve my issue. With my biggest barrier being transportation, I was not able to advise anyone at ***** auto sales of this matter until March 30th in person. I spoke with the general manager by the name of Moeafter informing of my matter, I was told again they would have the issue resolved by the next day. I go the next day to pick up the vehicle, vehicle is still being serviced. I was then told I would have to purchase new rims because I would have the same problem with the tires in a couple of months. They said they would continue to fix it an They would call an let me know when the vehicle was ready. Weeks an weeks have gone by I have been calling an calling an they don't know on when the vehicle would be ready. I've lost my job due to me not having the vehicle an them stalling out to say as April 18th the rim could not be fixed. I was then approached as I would need to also make a payment to retrieve the car back due to me not paying for the car to be serviced. They have not been willing to resolve.

  Business Response

  Date: 05/03/2025

  Ms. ****** ******** purchased a 2015 ******* ******* on March 6th, 2025, and financed it with Midwestern Auto Finance.  After test driving the vehicle, she asked us to check the brakes before she purchased it.  The vehicle was taken to our service department, and the brake pads and oil filter were changed before she took possession of it.  It was explained that the vehicle was being sold AS IS and without a warranty and that all future repairs and maintenance are her responsibility.  Please see the attached Buyers Guide, We Owe and Acknowledgement of AS IS Sale, all signed by Ms. ******** and which reiterates that the buyer is responsible for repairs and maintenance.
  
  On March 31st, Ms. ********* vehicle was brought to our lot.  *********** advisor called her,and Ms. ******** said we didnt change her brake pads and that we were supposed to do her rotors, too.  She also said that she got a flat tire and didnt have a key for the lug nuts.  *********** advisor told her that we already replaced the brake pads and that we would look at the vehicle.  Please note that as of March 31st,Ms. ******** had put ***** miles on the vehicle and failed to make her first payment.  She was clearly driving the vehicle (an average of 93 miles per day at that point) and cannot claim that a mechanical issue caused her to miss the payment.
  
  *********** department removed the locking lug nuts,replaced one tire and turned the rotors.  This was done at no charge to Ms. *************** She was advised that her rim was damaged and that we would try to repair it, however, it turned out that she would need to have it replaced.  We assisted her with several repairs and explained that she needed to make her car payment.
  
  Ms. ******** may contact her account manager if she needs assistance with a payment arrangement.
  
  Thank you for your time and assistance with this matter.
  

• Initial Complaint

  Date:04/14/2025

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased vehicle on 2/26/25. Paid $5000.00 cash not including the tax and title which was another $658.50. A week after purchasing the vehicle I took it for an oil change. On 03/22/25 my vehicle shut off as I was driving down 104 before the high st exit. Once I got a hold of Kellies Auto they said they would help with the vehicle and have it looked at to be fixed. Once the vehicle was looked at by their service department they advised me I had a bad engine and needed a new one. Mind you I didnt even have the vehicle for 30 days yet. Kellies refused to help fix the problem that they knew the car had. They sold me a lemon! A car with a bad engine. They told me i would need to pay them ******* to fix my vehicle but it wouldnt be a new engine guaranteed and they sold me a bad car! Tried multiple times to come up with an agreement to fix this issue but they refuse to take any accountability and would not even split the cost with me. I am now out of ******* and a vehicle!

  Customer Answer

  Date: 04/23/2025

  '******* ******' via Dispute Resolution - Shared Inbox <**********************************************************************************************>
  Tue, Apr 15, 5:05 PM (8 days ago)
  to disputeresolution
  
  I believe kellies should be held accountable as they promised me a reliable vehicle and said the vehicle they showed me would be a good vehicle for me and my children. However within 3 weeks it broke down and was told i had a bad engine in the vehicle!!! I took the vehicle after purchasing for an oil change so my vehicle was good on oil. There was no reason for it to break down that fast after just purchasing it unless they knew the engine was bad and sold it that way! I understand as is but there is a difference when your being led to believe you have a reliable vehicle and really they knew it was bad and reset the engine light. I do not have anything from kellies mechanics as they gave me no paperwork and were very rude. They treat people horribly and show no empathy or respect for others. I would like my money back! Ive been looking into lots of reviews and complaints from people having the same issue however alot of them are on financing I however paid cash to purchase vehicle in full! Regardless the vehicle was bad prior to 30 days and thats just crazy to spend so much to buy a broken vehicle they knew what they was doing.

  Business Response

  Date: 05/04/2025

  ******* ****** purchased a 2014 Chevrolet Equinox on February 26th, 2025.  She was given time to test drive and check it out to her satisfaction.  The vehicle was sold AS IS and without a dealer warranty.  Please see the attached Buyers Guide, Acknowledgement of AS-IS Sale and We Owe documents, all signed by Ms. ************* These documents clearly explain that the vehicle is sold without a warranty and that repairs are the responsibility of the buyer.

  Ms. ****** contacted us approximately a month after she purchased the vehicle and told us she had a mechanical problem.  ********************** looked at the vehicle and found that it had an issue with the engine.  She drove it over 500 miles and we had no way to predict this issue.  We offered to assist her by setting up a payment plan for the repairs if she wanted them done in our shop.  She declined and picked up the vehicle to take it to another shop. 

  Thank you for your time in reviewing this matter.

  Customer Answer

  Date: 05/05/2025

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 23203799
  
  I am rejecting this response because: you sold me a car with a bad engine!!! The car should not have had issues and there was not over ********************** within the 3 weeks of having the vehicle! Kellies sells bad cars to good people! You offered me to pay for the repairs under a payment which is still not ok. As is or not you shouldnt sell bad vehicles to people. No reason i paid 5k for the vehicle to break down less than a month into owning it. Im not the first ****** they have done this to. At this point I need to get a lawyer! 
  
  Regards,
  
  ******* ******

  Customer Answer

  Date: 05/05/2025

  I dont think i drove no where near 500 miles in less than a month thats a lie!  Also their terms for the repairs was unfair. Cant prove it was Kellies but someone had to of messed with the check engine light . The modem that controls the fuel flow had to be bad . This would have caused the check engine light to come on. This was the main cause of the timing change going bad. They sold me a car they rigged and knew it was a bad vehicle!

  Complaint: 23203799
  
  I am rejecting this response because: you sold me a car with a bad engine!!! The car should not have had issues and there was not over ********************** within the 3 weeks of having the vehicle! Kellies sells bad cars to good people! You offered me to pay for the repairs under a payment which is still not ok. As is or not you shouldnt sell bad vehicles to people. No reason i paid 5k for the vehicle to break down less than a month into owning it. Im not the first ****** they have done this to. At this point I need to get a lawyer! 
  
  Regards,
  
  ******* ******

• Initial Complaint

  Date:04/07/2025

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a 30 day warranty on my car. I purchased it February 26, 2025. I took it in before the warranty expired and was smoke coming out of the tailpipe and the reserve tank was leaking. They said they had fixed it two weeks later, I took it back the#Warranty had expired on March 26, 2025 and now theyre saying I have to have a new engine put in had but when I took it in when it was still under warranty, they said they fix the problem and now theyre saying I need a new engine

  Business Response

  Date: 04/21/2025

  Ms. *** ******* purchased a 2018 Kia **** on February 26th,2025.  It was sold AS IS and without a warranty.  Please see the attached Buyers Guide which is initialed on the front next to the AS IS-NO DEALER WARRANTY disclosure and signed on the back.  I have also included a copy our WE OWE document and Acknowledgement of AS IS Sale, both which explain that the vehicle is sold AS IS, without a warranty and that repairs and maintenance are the buyers responsibility.

  
  Ms. ******* brought her vehicle in for a service appointment and was provided with an estimate for repairs.  *********** manager spoke with her on April 14th and offered a payment arrangement to assist with the repairs.  She said she would call us when she wanted to start the repairs.  We will get her scheduled in our service department as soon as shes ready.

  
  Ms. ******* may contact us with any questions or concerns. 

  Customer Answer

  Date: 04/21/2025

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 23170186
  
  I am rejecting this response because: I have evidence proving that you gave me a 30 day warranty. So you just lied to the BBB because thats a lie because I have evidence proof that you gave me a 30 day warranty for this  car and I can send pictures to prove it so I dont understand where you get to lie like this, but let me tell you now I have the evidence in my paperwork stating that you gave me 30 days so what did you guys do with the paperwork cause I still have it
  
  Regards,
  
  *** *******

• Initial Complaint

  Date:03/25/2025

  Type:Customer Service Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a car from ***** auto sales *** on March 20th on March ***************************************************************** oil was everywhere the car never started back up I been trying to get a hold of them to see if the can fix my car or place me in something different no one has returned my calls and when I go up there and call the keep saying someone is going to call me back and hasnt

  Business Response

  Date: 04/07/2025

  ****** **** purchased a 2014 Mercedes CLA 250 on March 20,2025.  He was given time to test drive and completely check the vehicle to his satisfaction.  It was explained that the vehicle was being sold AS IS, without a warranty and that maintenance and repairs are the buyers responsibility.

  
  On March 23rd, Mr. **** had his vehicle towed to us.  *********** technician checked it and found that there was no oil in it and that the engine was damaged from driving without oil.  The vehicle was not sold in this condition.  It had oil and did not have any oil leaks.

  
  Mr. **** had an oil change done at a facility on March 22nd.  From the time of purchase on March 20th to the oil change on March 22nd, he drove approximately 123 miles without issue.  The day after the oil change, on March 23rd, the vehicle was towed to us without any oil in the engine.  I dont know what was done to the vehicle to cause this.  As I mentioned before, the vehicle wasnt in this condition when it was sold.

  
  We offered to assist Mr. **** with repairing his vehicle.  We offered to split the cost and to help him get the payments postponed while the repairs were being done.  This was done in the interest of goodwill and not because of a contractual obligation.  Our manager spoke in detail with Mr. **** on multiple occasions and he has declined our offer.

  
  Thank you for your time in reviewing this response. 

  
  

  Customer Answer

  Date: 04/08/2025

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 23114830
  
  I am rejecting this response because: 
  I provided in the above attachments the vehicle leaking in the driveway on night one of me having possession of the vehicle , also supporting evidence is the valvoline invoice where they mentioned the vehicle had both an oil leak and transmission fluid leaking meaning the had all these issues which the company stated there wasnt any. Also as I was test driver the employee that was in the vehicle with instructed me to drive to the corner and make an u-turn and head back to the dealership test drive did last 3 mins so I didnt really get a good test drive and during my purchase I wasnt provided the car facts of the even nor was it mentioned that the dealership was an as-is dealership during the process. my experience with this company had been terrible I just feel as if the dealership doesnt have the best interest for the customer from a business standpoint. I just need something done weather thats a refund , the vehicle gets fixed on their behalf , or I just get into something drivable.
  Regards,
  
  *********************

  Customer Answer

  Date: 04/15/2025

  Please see attached

• Initial Complaint

  Date:02/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been calling the office regarding the issues with the car. I asked **** and ******* to help me with the issues and they told me to take it to a shop which I dont have the money for repairs at this early in the game it hasnt even been 90 days with the car and its already giving me problems . I have spoken with the dealer and he basically said that there was nothing he could do and tried to blame it on me messing the car up. I barely drive this car and the problem had to been there before I purchased the vehicle from the start. I need your help making them give me another car or pay for the repairs that Ill have to partake in. Thank you

  Business Response

  Date: 02/16/2025

  Ms. ****** purchased a 2017 Chevrolet Equinox on November 15th.  The vehicle was sold AS-IS and without a dealer warranty.  The vehicle was financed by ****************** and Ms. ****** purchased a service contract.  One of our managers met with her on February 4th and explained to her in detail about how the contract works.  He advised her to take the vehicle to a reputable repair shop and let them know about the service contract and to ask them to start the claims process.  He noted that her questions were answered and that she would call if she had any additional questions.  He also noted that the vehicle had been driven over ***** miles since purchased and appeared to be used on a regular basis.

  My understanding is that Ms. ****** had the repairs completed on her vehicle.  Thank you for your time and assistance in reviewing this complaint.  Please feel free to contact me if you would like additional information.

• Initial Complaint

  Date:08/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 30,2024 , I purchased a 2016 Hyundai Sonata from Kellie’s Auto Sales. The car total is $12,500. I put down $3,000. My car payments is $500 for 3 months then down to $400 after first 3 months. My first payment was due July 13, 2024 and I paid it. The moment I drove off the lot, the engine light came on. I instantly brought the car back. They kept the car for 2 days and when I came to get it, they said they fixed it. So I continued with my week. By the end of the week the car was messing up again. I told them and they scheduled me 2 weeks out for service. So I haven’t been able to drive the car. I was scheduled for July 25 but I drop the car off on July 24,2024. I am coming up on my second payment on August 10 and it’s very inconvenient for me to be paying on a car I haven’t drive and just brought. I been paying for rentals for 2 weeks now. I don’t know what my options are but I am over this company giving me a run around.

  Business Response

  Date: 08/16/2024

  ********* ****** purchased a vehicle on June 29th,
  2024.  The vehicle was sold AS IS and
  without a warranty. 

  
  Ms. ****** brought her vehicle in for a service appointment
  on July 1st.  She contacted us
  again on July 9th to request another service appointment and was
  scheduled for July 25th.  This
  was our earliest appointment available. 

  
  Ms. ****** dropped her vehicle off on July 24th.  It was documented that she put 3,208 miles on
  the vehicle in 26 days, so it doesn’t appear that she was unable to drive the
  vehicle while she was waiting for her service appointment.

  
  We completed the repair at no charge to Ms. ******.  This was done in the interest of goodwill.  She now has possession of the vehicle.

  
  Thank you for your assistance and time in reviewing this matter.  Please let me know if you have any questions.

  Customer Answer

  Date: 08/19/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: 
  
  
  
  Regards,
  
  
  
  ********* ******

• Initial Complaint

  Date:06/19/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2015 Dodge Charger from Kellie’s Auto Sales on March 8th 2024. At the time of purchase I made a $4,000 down payment, as I was trying to get insurance on the vehicle and no insurance companies would accept the vehicle due to it being a “branded title.”
  At the time I had no idea what that meant until one of the insurance reps told me the car had been totaled out and Kellie’s bought the car and fixed it to “new. I told one of the employees this and he went to go tell my sales rep. The sales rep never came back out and spoke to me but told one of his employees to tell me that I am able to just go and take the car without having insurance and to just come back when I was able to get some. Since then the sales rep has not contacted me and when I tried to contact him I heard nothing. Less than 30 days of me having the car, the check engine light came on. I never received a title for the car. I stopped making payments on the car until I was able to get in touch with the sales rep who sold me the car to try and figure out how I will get it insured. On May 7th 2024, they came to repossess the car from my home. When I went to Kellie’s Auto sales, I explained to the employees that were there of my situation, they stated it was not their responsibility that I was not able to get insurance and would not give me the name of the sales rep who sold me the car.

  Business Response

  Date: 06/26/2024

  Good Afternoon,

  Ms. ********* complaint has been resolved. 

  Thank you for your assistance with this matter.
  

   

  Customer Answer

  Date: 06/27/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I accept the business's response to resolve this complaint.
  
  
  
  Regards,
  
  
  
  ******* *******

• Initial Complaint

  Date:06/07/2024

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i bought a ****** maxima 2017 for my son the price was ***** we agree about the price and after 2 days from porchasing the car i find few issue inn the car 1-the ac was not working properly 2- the transmission need to be fixed the sacand **** dos not shift right 3-the engine light alweys on 4-hevy whit smoke comes out off the car well after i talk to deal the sales man he agree to fix the proplims and gave a date june 7 2024 i send my son and my wife the was no appointment eccord.the girl work at the front disk she was **** to my waif and son the i spoke to mou at 7 in the same date he is the maneger at that delar ship he start shouting and cersing me out and told me he is not going to fix the car and called my mom bad words iam asking your help to get my moeny back and deal with issue

  Business Response

  Date: 06/18/2024

  *********************** purchased a 2016 ****** Maxima on April 21st,2024.  He was given time to check the vehicle to his satisfaction and it was explicitly explained that the vehicle was being sold AS IS and without a warranty.  ****************** asked that we fix the seat in the vehicle and check the tire pressure and we agreed.  He understood that the vehicle was sold AS IS and asked us to put these two items in writing.  He was told that we always put any promises in writing on our WE OWE document and that he would get a copy.  Please see the attached WE OWE document which states that no free work was promised or implied unless it is noted on the document.  You will see that we only promised to check the tire pressure and fix the seat.  I have also attached the Buyers Guide and Acknowledgment of AS-IS Sale.  Each document was signed by ****************** and reiterates that the vehicle is sold without a warranty and that the buyer is responsible for all repairs and maintenance.

  
  ****************** left the vehicle with us so we could complete the two things he requested.  He came the following day, personally inspected the vehicle and took delivery of it.  My records show that ****************** next contacted our office on May 2nd and said his air conditioner wasnt working.  He did not mention any other issues.  He was told to come by the following day so our technician could check the a/c.  His wife brought the vehicle, and we charged the air conditioner free of charge as a goodwill gesture.

  
  On May 17th, ****************** contacted us to say the vehicle was having an issue with the transmission.  We said he could set up an appointment with our service department for a diagnostic, but no free repairs were promised.  His wife drove the vehicle to our facility on June 6th, but our head technician was on vacation.  We apologized for the confusion and any inconvenience, but his wife was very upset and became belligerent and was yelling and making threats.  She wouldnt allow anyone to speak or help resolve the problem.   ****************** then sent a text message to his salesperson and asked him to forward it to one of the managers.  This message contained vile language and references, was racist and threatening.  While we understand that Mr. and ******************* were frustrated, it doesnt justify their behavior.

  
  ****************** purchased the vehicle AS IS and without a warranty and he is responsible for any repairs.  Please review the attachments and feel free to contact me with any questions.  Thank you for your time in reviewing this matter.

  Customer Answer

  Date: 06/20/2024

  i reject and desagree and the sales man and the maneager agree to fix it vereply 

  even if the car sold as is i have 30 days to reterin the car 

  Customer Answer

  Date: 06/20/2024

  for me and aother costomer how baoht a car and gat scam from this company it should change that low as is sales i dess agree with that answer from scam manger 

  thank ****

  Customer Answer

  Date: 06/20/2024

  for me and aother costomer how baoht a car and gat scam from this company it should change that low as is sales i dess agree with that answer from scam manger 

  thank ****

  Customer Answer

  Date: 06/21/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 21816824
  
  I am rejecting this response because: 

  
  i reject and desagree and the sales man and the maneager agree to fix it vereply 
  
  even if the car sold as is i have 30 days to reterin the car 

  for me and aother costomer how baoht a car and gat scam from this company it should change that low as is sales i dess agree with that answer from scam manger 

  thank yoiu

  
  Regards,
  
  ***********************

  Customer Answer

  Date: 07/02/2024

  As far you telling me you close the case pase on the company has not respond to my claim.  Is that far for me or other buyers how gat scamed  by ****** auto sale 

   

• Initial Complaint

  Date:02/24/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They sold me a car bad engine they said it was changing the oil never put in the car engine go out in 40 days

  Business Response

  Date: 03/07/2024

  Mr. ***** purchased a 2013 GMC Terrain on December 22nd,
  2023.  The vehicle was sold AS IS and
  without a warranty.  Please see the attached
  Buyers Guide and note that Mr. ***** put his initials next to the box that was
  checked “AS IS – NO DEALER WARRANTY”.

  Mr. ***** contacted our office on January 30th and advised us that he towed his vehicle to us and wanted our service technician
  to check it.  He stated that he purchased
  an extended service contract from Car Shield and he wanted us to do an estimate
  and call them.  He gave us their phone
  number and the claim number that he had already initiated.

  Our technician found that the vehicle had no oil in it, and
  it needed the engine replaced.  He
  documented that the vehicle had been driven for 2,934 miles since Mr. *****
  purchased it.  The vehicle wasn’t sold to
  Mr. ***** in this condition, and it didn’t leave the lot without oil on the day
  he purchased it, as his complaint suggests.  There is no possible way he could have driven 2,934 miles without oil in
  the vehicle.

  Later in the afternoon on January 30th, we communicated
  the findings to Mr. *****.  He asked that
  we help him process the claim with Car Shield.  Since it was late, he was told we would contact them in the morning.

  Mr. ***** called on January 31st and told us not
  to start the claim.  We understand that
  he was upset but he became so combative that it was impossible for us to help
  resolve the issue.  He wouldn’t let us
  speak and hung up the call mid-conversation.

  Our manager then called Car Shield to find out what needed
  done in case Mr. ***** wanted to resume the claim.  The representative confirmed they were ready
  to process the claim on their end and gave details of how the process
  worked.  At this point, they only needed confirmation
  from Mr. ***** on how to proceed.

  We made multiple attempts to assist Mr. ***** with his claim
  but on February 1st, he sent a tow truck to pick up the vehicle. He stopped
  communicating with us and stopped making his payments and was verbally abusive
  with anyone who attempted to communicate with him.  On February 19th he called to say
  that if anyone attempts to contact him again he will file “harassment charges”.   No one
  has reached out to him since.

  Please feel free to contact me with any questions.  Thank you for your time in reviewing this
  matter.