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Business Profile

Auto Services

Shifflet Auto Care, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:07/07/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Took car in for squeak on left front of my car.. when I got car back after paying tilt was making the same noise. I took car back and they told me the new part was making another part squeak which doesnt make sense.

    Business Response

    Date: 07/09/2024

    To BBB: Regards to complaint 21952842
    *******************************
    ********************************>*******************

    Shifflet auto care
    ****************************************************************************************
    HELLO: BBB

    *******************,2004 ******** E320

     We inspected and advised of needed repairs ******************** deferred or refused at this time the work that was needed and recommended due to cost and see how this takes care of the problem. Now that the new struts are installed on the vehicle it rides better the suspension is somewhat tighter.this will make the control arms that have worn bushings and bad ball joints knock and rattle more noticeable.we recommended these as at time of first repairs were done, he refused then. We relooked and explained to the customer what needed to be done to repair his problem he does not want to pay to have them repaired. it is noted on original repair order billing # ***** 6/19/2024 as well as his signature is on it as understanding the signed off on the work to be done and that was deferred at that time if ******************** wishes for us to repair the vehicle there will be a charge to do so as is explained on the repair order.

    I WOULD OFFER HELP IN THE REPAIR BUT IN NO CASE DO I SEE WHERE WE ARE GOING TO PAY TO HAVE THIS REPAIRED FOR HIM AT ALL.

    Customer Answer

    Date: 07/10/2024

    [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 

    Complaint: 21952842

    I am rejecting this response because: 

    Regards,

    ***************************

    Customer Answer

    Date: 07/10/2024

    I totally disagree with their response. My car is no better and rides no better than it did before I took it in. The squeak in the front left is worse. Dont understand how that is possible. They tell me a new part is making it worse, cant be. 
    To get double charged for a part it should not squeak. How is double charging for a part fair?? In my honest opinion I got screwed!

    Business Response

    Date: 07/22/2024

    I CALLED ****************************; about his 2004 ******** noise asked him to bring it in so i could look  it over and hear the noise we are speking of he came in on 07/15/2024 and i drove vehicle put it in the air listened to the sound there are no grease fitings in the front end on the ball joint and control arms i used a grease needle and greased the ball joints and upper and lower control arms that were dry and making noise which we had recommended these for repair at time of service which ********************* had stated he didnt see those at sametime he stated he understood and we didnt try this before after he came back with the noise to be adressed he was satsfyed with what i tried for a few days to see how the grease would work in to the ball jonts and control arms i called on thursday the 19th he told me it had no gotten any better at this point than initial after i greased them if i would get him a estimate for the control arm and ball joints so he could see about getting them replaced he would get back with me when he was ready to have them done i sent over the estimate on the 19th viya text comunication at last spoken he was ok moving forwaard and will call to confirm he got this on monday 07/22/24 

    Customer Answer

    Date: 07/22/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I accept the business's response to resolve this complaint.

    Regards,

    ***************************

Shifflet Auto Care, Inc. is BBB Accredited.

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