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Business Profile

Auto Repairs

J & J Services LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/05/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction: September 9, 2023

    We paid him to fix a truck and remove an oil barrel from our property. He took our money and never performed the job. He charged $2000 to remove the oil barrel fix the truck. He never fixed the truck, and never removed the barrel.

    We keep calling him and he keeps saying he’ll remove it. It has been weeks and it’s still sitting there. Now the property is owned by new owners threatening to charge us for removal.

    When on the phone with him, he screams at us and acts completely unprofessional. We’ve had to cut off contact with him because his behavior is borderline scary.

    We want no further contact with this business and we want them to finish the job we paid for so we aren’t charged by the new owners.

  • Initial Complaint

    Date:03/15/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I spoke with the Owner ****** on Friday 06/17/22 about putting in a Transmission for my 04 Cadilac Deville.....****** quoted me $600.00 for labor Since I already had the transmission.....****** said to drop off car on Monday morning on 06/20/22......I dropped the car off & paid ****** up front for services, & was told by the mechanic ****** That car will be ready by Friday 06/24/22.......Car was not yet worked on by 06/24/22......since then it has been one excuse after another ****** would say that ****** is holding something up or ****** would say ****** is holding something up......I was then told there was a crack in the Torque converter & have to reinstall the transmission .....that took ****** another Two months......During this time no one will accept my phone calls & when I go to the shop there is always anther excuse...... Then After the SUPOSEIT Reinstall of the transmission......Then no one could figure out why the car now will not start (When I gave the the Car the only thing wrong was the Transmission)......Then still no one would accept my calls or another excuse after another....... last time i spoke to ****** on the phone was on 11/21/22....****** told me that car is being sent to dealership to diagnose the problem on why car will not start.....Now ****** told me the same thing back in September.....Talked to ****** in person (just so happen to run into him @ auto parts store) sometime in February of this year.....still another excuse....****** in said they just got the car back from the Dealership........****** told me check in & give him a call the following Monday.... to this date ****** has still not answered my calls & it is unknown where my car is Because I have not Seen it at his shop..... It has been over 7 or 8 months.

    Business Response

    Date: 03/16/2023

    The customer did bring his car for transmission issues we installed another transmission after installing it we noticed that the customer had some wires that had been cut causing the transmission to have issues we contacted the owner about the wires being cut we tried putting the wires back but after putting them back together the car still wouldn’t start due to the bad wires that caused the computer to short out. After taking the car to the dealership and we were told that the wire harness needed to be replaced.. yes it’s been a while due to scheduling the appointment because of the dealership being backed up and trying to get a wire harness which the customer wasn’t charged for nor was he charged for dealerships diagnosing it. I spoke with the customer 3/15/2023 after he called and I let him know what was going on. 

J & J Services LLC is NOT a BBB Accredited Business.

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