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Business Profile

Auto Rentals and Leasing

Enterprise Rent-A-Car

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Rentals and Leasing.

Information and Alerts

Accreditation Status

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB Rating

F

Reasons for Rating

  • 32 complaint(s) filed against business that were not resolved
  • Failure to respond to 1 complaint(s) filed against business
  • 4,559 complaint(s) filed against business

How does the Better Business Bureau rating system work?

Ratings range from A+ to F, based on factors like customer complaints, transparency, and responsiveness. Customer reviews do not impact the BBB rating. BBB also seeks and uses information directly from businesses and public data sources. Please find more information about our rating system.

BBB ratings reflect how a business is likely to interact with customers. Ratings update automatically as new information is received. In some cases, a business's grade may be lowered if the BBB does not have sufficient information about the business despite requests for the information.

Service Area

  • Clark County, OH
  • Delaware County, OH
  • Franklin County, OH
  • Greene County, OH
  • Licking County, OH
  • Marion County, OH
  • Miami County, OH
  • Montgomery County, OH
  • Muskingum County, OH
  • Ross County, OH
  • Stark County, OH

Alert Details

This business has 1 alert.

Alert

According to information we have this time, complaints  involving all Central Ohio locations of Enterprise Rent-A-Car are processed by the BBB office in Cincinnati.


The BBB office in Cincinnati contacts a regional office for the business located in Southwest Ohio.


The BBB office in Cincinnati publicly reports a BBB rating and complaint details concerning Enterprise Rent A Car, in its Business Profile available at 


http://www.bbb.org/cincinnati/business-reviews/auto-renting-and-leasing/enterprise-rent-a-car-in-cincinnati-oh-6003508 


For assistance with complaints concerning Enterprise Rent A Car locations in Central OH, please:


     - Follow the steps at this link online https://www.bbb.org/cincinnati/consumer/qualify/6003508


     -  Or directly contact the BBB Office in Cincinnati at:


          BBB Cincinnati
          1 E. 4th Street, Suite 600
          Cincinnati, OH 45202
          Email: [email protected]
          p: (513) 421-3015
          f: (513) 621-0907

Other separate BBB ratings and profiles and ratings concerning other regional offices of the business are available by searching at https://www.bbb.org/en/us


A separate BBB rating and profile are also published on the parent company headquarters Enterprise Holdings in St. Louis, MO which is available at this link


https://www.bbb.org/stlouis/business-reviews/auto-renting-and-leasing/enterprise-holdings-inc-in-saint-louis-mo-310006444

For assistance with complaints concerning Enterprise Holdings please:


- Follow the steps at this link online https://www.bbb.org/stlouis/consumer/qualify/310006444


     -  Or directly contact the BBB Office in St. Louis at:


          BBB of Eastern & Southwest Missouri & Southern Illinois
          211 N. Broadway, Ste 2060
          St. Louis, MO 63102
          Email: [email protected]
          p: (314) 645-3300

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.