BBB Business Review

This Business is not BBB accredited

Enterprise Rent-A-Car

Additional Locations

Phone: (513) 956-3800 Fax: (513) 563-2130 3670 Park 42 Drive  Suite 100A, Cincinnati, OH 45241 http://www.enterprise.com

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Description

This company offers automobile rental & leasing services.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Enterprise Rent-A-Car include:

  • Failure to respond to 2 complaint(s) filed against business

Factors that raised the rating for Enterprise Rent-A-Car include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

77 complaints closed with BBB in last 3 years | 26 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 3
Billing/Collection Issues 25
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 49
Total Closed Complaints 77

Additional Complaint Information

This review includes customer experience for the Cincinnati, Columbus and Dayton, Ohio markets.

This report covers customer experience for Enterprise, Alamo and National car rental locations.

Customer Reviews Summary Read customer reviews

13 Customer Reviews on Enterprise Rent-A-Car
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 12
Total Customer Reviews 13

Additional Information

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BBB file opened: November 20, 1992 Business started: 10/30/1956 in MO Business started locally: 09/05/1978 Business incorporated: 05/18/2009 in OH
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Dealer Licensing Division Ohio Motor Vehicles
4300 Kimberly Parkway , Columbus OH 43232
http://ohioautodealers.com/
Phone Number: 614-752-7636
Fax Number: 614-752-7220

Kentucky Motor Vehicle Commission
105 Sea Hero Road, Suite 1, Frankfort KY 40601
http://transportation.ky.gov/mvl/
Phone Number: (502) 573-1000
Fax Number: (502) 573-1003

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Scott Mangold, Regional Vice President Ms. Elizabeth Robbins Mr. Andrew Taylor, President Mr. Chuck Turman, Regional General Manager
Contact Information
Principal: Mr. Scott Mangold, Regional Vice President
Principal: Ms. Elizabeth Robbins
Principal: Mr. Andrew Taylor, President
Principal: Mr. Chuck Turman, Regional General Manager
Business Category

Auto Renting & Leasing Auto Dealers - Used Cars

Alternate Business Names
Alamo Rent a Car Enterprise Rent-A-Truck Enterprise Car Sales Enterprise Leasing Enterprise RAC Company of Cincinnati, LLC Enterprise Rent-A-Truck National Car Rental Systems
Additional Information

Enterprise Rent A Car is headquartered in St. Louis, Missouri.  For a report on the headquarters location, please click here: http://www.bbb.org/stlouis/business-reviews/auto-renting-and-leasing/enterprise-leasing-co-of-stl-in-saint-louis-mo-310006444.

Industry Tips
Automobile Leasing

Customer Review Rating plus BBB Rating Summary

Enterprise Rent-A-Car has received 2.75 out of 5 stars based on 13 Customer Reviews and a BBB Rating of C+.

BBB Customer Review Rating plus BBB Rating Overview
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Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in the Cincinnati Area, Southern Ohio, Northern Kentucky, Southeastern Indiana. Businesses may engage in more than one type of business.
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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What government actions does BBB report on?

BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.

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