BBB Business Review

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This business is not BBB accredited.

Enterprise Rent-A-Car

Additional Locations

Phone: (513) 956-3800 Fax: (513) 563-2130 3670 Park 42 Drive  Suite 100A, Cincinnati, OH 45241 http://www.enterprise.com


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Description

This company offers automobile rental & leasing services.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Enterprise Rent-A-Car include:

  • Failure to respond to 3 complaint(s) filed against business

Factors that raised the rating for Enterprise Rent-A-Car include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

78 complaints closed with BBB in last 3 years | 23 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 3
Billing/Collection Issues 24
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 51
Total Closed Complaints 78

Additional Complaint Information

This review includes customer experience for the Cincinnati, Columbus and Dayton, Ohio markets.

This report covers customer experience for Enterprise, Alamo and National car rental locations.

Customer Reviews Summary Read customer reviews

14 Customer Reviews on Enterprise Rent-A-Car
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 13
Total Customer Reviews 14

Additional Information

BBB file opened: November 20, 1992 Business started: 10/30/1956 in MO Business started locally: 09/05/1978 Business incorporated 05/18/2009 in OH
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Dealer Licensing Division Ohio Motor Vehicles
4300 Kimberly Parkway , Columbus OH 43232
http://ohioautodealers.com/
Phone Number: 614-752-7636
Fax Number: 614-752-7220

Kentucky Motor Vehicle Commission
105 Sea Hero Road, Suite 1, Frankfort KY 40601
http://transportation.ky.gov/mvl/
Phone Number: (502) 573-1000
Fax Number: (502) 573-1003

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Scott Mangold, Regional Vice President Ms. Elizabeth Robbins Mr. Andrew Taylor, President Mr. Chuck Turman, Regional General Manager
Contact Information
Principal: Mr. Scott Mangold, Regional Vice President
Principal: Ms. Elizabeth Robbins
Principal: Mr. Andrew Taylor, President
Principal: Mr. Chuck Turman, Regional General Manager
Business Category

Auto Renting & Leasing Auto Dealers - Used Cars

Alternate Business Names
Alamo Rent a Car Enterprise Rent-A-Truck Enterprise Car Sales Enterprise Leasing Enterprise RAC Company of Cincinnati, LLC Enterprise Rent-A-Truck National Car Rental Systems
Additional Information

Enterprise Rent A Car is headquartered in St. Louis, Missouri.  For a report on the headquarters location, please click here: http://www.bbb.org/stlouis/business-reviews/auto-renting-and-leasing/enterprise-leasing-co-of-stl-in-saint-louis-mo-310006444.

Industry Tips
Automobile Leasing

Customer Review Rating plus BBB Rating Summary

Enterprise Rent-A-Car has received 1.89 out of 5 stars based on 14 Customer Reviews and a BBB Rating of D+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in the Cincinnati Area, Southern Ohio, Northern Kentucky, Southeastern Indiana. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.