BBB Business Review
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This company offers automobile rental & leasing services.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for Enterprise Rent-A-Car include:
- Failure to respond to 2 complaint(s) filed against business
Factors that raised the rating for Enterprise Rent-A-Car include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Resolution of complaint(s) filed against business
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||49|
|Total Closed Complaints||77|
Additional Complaint Information
This review includes customer experience for the Cincinnati, Columbus and Dayton, Ohio markets.
This report covers customer experience for Enterprise, Alamo and National car rental locations.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||13|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Dealer Licensing Division Ohio Motor Vehicles
4300 Kimberly Parkway , Columbus OH 43232
Phone Number: 614-752-7636
Fax Number: 614-752-7220
Kentucky Motor Vehicle Commission
105 Sea Hero Road, Suite 1, Frankfort KY 40601
Phone Number: (502) 573-1000
Fax Number: (502) 573-1003
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Scott Mangold, Regional Vice President Ms. Elizabeth Robbins Mr. Andrew Taylor, President Mr. Chuck Turman, Regional General Manager
Auto Renting & Leasing Auto Dealers - Used Cars
Alternate Business NamesAlamo Rent a Car Enterprise Rent-A-Truck Enterprise Car Sales Enterprise Leasing Enterprise RAC Company of Cincinnati, LLC Enterprise Rent-A-Truck National Car Rental Systems
Enterprise Rent A Car is headquartered in St. Louis, Missouri. For a report on the headquarters location, please click here: http://www.bbb.org/stlouis/business-reviews/auto-renting-and-leasing/enterprise-leasing-co-of-stl-in-saint-louis-mo-310006444.
Industry TipsAutomobile Leasing
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview