Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Gutter Contractors

The Neighborhood Gutter Guy LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gutter Contractors.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/25/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 03/24/2025 the Chris G****** (contractor/owner) of The Gutter Guy 5529 Blue Rock Rd, Cincinnati, Ohio 45239 ###-###-#### agree to start a a gutter job on 03/24/2025 at 10:30 and it would be a 2 day job for him and his crew. He provided me with a quote of $2,467.00. $1,200.00 deposit which was paid to him on 03/24/2025. He stated, he was waiting for his guys to show up to start the job. He got in his car and drove off. He text me saying he was picking up material and then he would be at property to get started. I texted him, He said he would be coming and start the job after his guys have lunch. I text again with again around 2:30PM. He stated, he only has 1 guy and he might have to help. Received another text from Chris saying be patient with him. I asked for a refund and he never responded and did not start or complete the job.

  • Initial Complaint

    Date:08/02/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 9, 2024, C******** S******, also known as C******** G****** from The Neighborhood Gutter Guy, agreed to install 300 lineal feet of metal supplied by us, the owner on the fascia of our house. A 50% deposit of $1000 was requested and given on July 11, and cashed by Mr. S******. After completing 40 lineal feet of the job, the installers disappeared and did not communicate at all.
    On July 15 a message was left with them and not returned. On July 18, a call was made to them and returned because they didn't know it was from us. Mr. S****** stated that he was in a car accident and would call to say when he could return. No call back.
    A Facebook review by another customer was seen by this owner and the details were the same that this owner was experiencing, (cashed deposit, not finishing job, disappearing with no communication).
    On July 23, the female owner left a message saying if she did not hear back, a police report would be made. Mr. S****** called her within the hour and was belligerant, screaming, swearing, threatening her. He refused any refund and said he would not finish. He then called back an hour later after he saw our Facebook review and said that if the post was removed he would refund $450 by the next day, July 24.
    Post was removed, never heard from him again and it is now Aug 2. Post has been reinstated and report with sheriff was made.
    Due to only 13% of project completed owner requests a refund of $740. This will be payment of $260 for 40 LF installed of the 300 LF agreement. We are questioning the business practices of this company since there are so many bad reviews on Facebook now with many having the same experience that we had. We hired this company based on a referral by Engel's Hardware. We are senior citizens and feel that this company has taken advantage of our original trust and our finances.

The Neighborhood Gutter Guy LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.