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            • Capeles

              12736 Lorain Ave Cleveland, OH 44111-2609

            Business ProfileCapeles

            Second Hand Stores

            Current Alerts For This Business

            Pattern of Complaint:
            BBB files indicate that this business has a pattern of complaints concerning issues with faulty products, a delayed responses from customer service and delays in delivery of products. On June 15th, 2022, BBB submitted a written request to the company encouraging them to address the pattern of complaints. The business has not responded to the BBB's request. 
            Alert:
            Investigative information involving this business is included in this report.  

            Additional business information

            Additional Info:
            Noraliz Gomes, principal of Capeles is also the principal of Yenziel Chaucha Appliances.  BBB has a separate profile for Yenziel Chaucha Appliances.
            Additional Info:
            An investigation was opened by BBB staff regarding Capeles on July 19th, 2022. This investigation was prompted by a large volume of complaints and negative customer reviews about the company. The complaints and customer reviews allege that Capeles is selling broken appliances and not delivering goods that were paid for. In August 2020, BBB received a Scam Tracker submission about a Capeles purchase and in November 2020, BBB received its first formal complaint from a consumer. In a majority of the complaints, the consumer states they unknowingly purchased a broken appliance and the company would not refund or repair the item. A few consumers also mention that the company fails to deliver purchases and blocks the consumers from further contact. To date, BBB has received 18 complaints, most of which have been closed with no response from the business.
            See all additional business information

            Contact Information

            12736 Lorain Ave

            Cleveland, OH 44111-2609

            Visit Website
            Email this Business
            (216) 533-9165

            Customer Reviews

            1.67/5

            Average of 6 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            11 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 4

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            Location of This Business
            12736 Lorain Ave, Cleveland, OH 44111-2609
            Email this Business
            BBB File Opened:
            9/2/2020
            Years in Business:
            4
            Business Started:
            5/17/2020
            Type of Entity:
            Sole Proprietorship
            Business Management
            • Noraliz Gomez
            Contact Information

            Customer Contact

            • Noraliz Gomez
            Additional Contact Information

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            11 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            02/20/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            On 2/19/2024 I purchased a Maytag washer and dryer at **** *** ***** *** unknowingly from their 16 year old son. I was told that the products would be delivered in two hours. I was told that they only take cash. Me and my sister ride back past the store to see them loading the merchandise onto a hitch attached to a truck. So I went home and waited 2 hours turned to 4 hours that then turned to 8. I googled the address and it gave me a number and I called. The number was for a previous renter and she said that she keep getting calls regarding these people selling appliances and not delivering them. So at 9:45 pm my sister ride past and they had a moving truck trying to clear out the store so she called me and I contacted police. The police came and I explained what was going on and they said that it was a civil matter. They tried talking to him but he became irate and said that he was not giving me back my money. They merchandise is just sitting outside so I’m left to believe that it doesn’t work because we have snow.
            Read 10 More Complaints

            Customer Reviews

            6 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Missy F

            09/16/2023

            Bought a refrigerator yesterday and it’s been working really well.
            Read 5 More Customer Reviews

            Local BBB

            BBB Serving Greater Cleveland

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

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