Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/19/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They quoted me for jetting my 4 storm drains. They jetted one, left everything apart and said they'd be back. Never came back. They want paid in full. I've called multiple times to try to come to a resolution and have gotten nowhere. They sent the full balance of $975 to collections.

  Business Response

  Date: 04/30/2024

  Dear Mr. *****, 
  
  Thank
  you for taking the time to leave a review on the BBB website. We looked into
  your account history and we would like to speak to you about your
  recollection of events. It could be noted on the review response that
  he signed off to have the work performed and we indicated on the signed written
  work order that there was a pipe that the homeowner would dig the line himself
  and we would repair the drain line. The original price was an error
  on our end after this was signed. We did reach out to Chris to explain the error
  and that is when he did not agree with what we wanted to do. Over
  the course of the several past months, we have reached out multiple times
  regarding an open invoice we have on file for the services performed back
  in September of 2023. We sent 2 emails and 3 statements via the post office to
  your contact information we have on file. After no response from our
  attempts to collect the balance, we did make the decision in April 2024 to move
  to other means to collect the balance due.  
  
  As a
  family owned and operated business that has been around for over 100
  years, we want to make sure that every customer is satisfied with the expected
  work. We rely heavily on referrals and strive to provide excellent customer
  care from start to finish. We look forward to hearing from you so that we can
  clear up any confusion there may be about your account. 
  
  Sincerely,

  Ernest *****

  Customer Answer

  Date: 05/01/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  The broken pipe is a non-issue.  The jetting work wasn't completed.  I reached out multiple times to work out payment.  They wouldn't.  I'm not paying for work that wasn't done.  Take it off collections.
  
  
  
  Regards,
  
  
  
  *********** *****
  
  
  
  
  
  
  
  
  
   

  Business Response

  Date: 05/07/2024

  Dear *****,

  While we fundamentally disagree with your assessment of the drain line situation, we are certainly willing to work with you and can negotiate in good faith regarding the balance due. Please note, the outstanding balance represents only work that was already completed at your residence. While you are correct that a mistake was made in our quotation to you for further work, we did amend this and present you with a new quotation, which we could never confirm with you to complete. 

  We would be willing to accept a close out payment of $500.00 to settle this debt in its entirety. If you agree to this please contact us directly to arrange payment.

   

  Respectfully,

  Ernie *****