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Business Profile

Parking Facilities

Metro Parking Systems

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/28/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Transaction Date: 12/28/2023
    Transaction Time: 10:47AM

    Amount Paid to Business: $50

    Business Committed to Providing: Regular (non-event) all day pricing until 4:00 PM today

    Dispute: False Advertising

    I noted that, per sign, due to today's Cleveland Browns home game, I'd have to remove my car from lot by 4 PM to avoid paying the event parking rate. I pushed machine button & inserted my card as I do every other day. I learned from my receipt that I was charged $50, which is equivalent to what I pay for two business WEEKS of parking. I will leave lot by 4 PM as per their sign. I'm requesting from Metro Parking a refund of $45 of the $50 I paid, since the all day rate is $5.

    Resolution Status: Lot attendant told me to call posted phone number for resolution (the phone number also provided at their website, metroparkingsystems.com). I called the number multiple times, but nobody answered and there was not option to leave a voicemail. The phone just stopped ringing and the call disconnected. I tried to reach out multiple times via the website contact form, but received a "Server Error" alert indicating, "404 - File or directory not found. The resource you are looking for might have been removed, had its name changed, or is temporarily unavailable." To summarize, Metro Parking has not tried to resolve the problem, and has made themselves unavailable.

    Receipt number: *********** Reference number: ****** Ticket number: ******** 
    Supporting document: images.pdf
    5 supporting document components:
    1 - photo of 3 identical signs on ticket machine & bollard indicating special event rate must be paid after 4 PM today
    2 - detail photo of sign
    3 - photo of ticket showing $50 that I was charged at 10:47 AM
    4 - photo of parking lot sign indicating pricing of $5 for all day, $30 for special events, $75 monthly rate
    5 - photo of my ticket from yesterday demonstrating $5 regular all day rate

    Ad posted on their parking ticket machine / kiosks at entrances to lot.

Metro Parking Systems is NOT a BBB Accredited Business.

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