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Business Profile

Online Retailer

TB Dress

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 13 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/14/2024

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a product and I was scammed. I never received the product ordered and the company gave me the runaround.

  • Initial Complaint

    Date:05/04/2024

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a lawn mower they took the money out of my account they could not give me a confirmation number nor can I get a hold of anybody because there's no phone number to get a hold of them when I try to get a hold of customer service on their email and just gives me the runarounds there's no getting a hold of anybody on there.

  • Initial Complaint

    Date:02/25/2024

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    It was a air fryer toaster for $50 it was ordered on January 26th 2024 manufactured number is afo460-45-55 it was kalorik the email address I have on them is [email protected]

  • Initial Complaint

    Date:01/20/2024

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a butane heater online and I never received it I never received any confirmation of my order or anything I do have pictures of the transaction and of the heater that I ordered and their price and everything

  • Initial Complaint

    Date:11/08/2023

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid for 4 products from this website amd i haven't gotten anything from them. [email protected] i would like a refund.

  • Initial Complaint

    Date:09/20/2023

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August 20th I purchased a golf pull cart online from Shopdd. I paid $49.58. The item has not been delivered, and the company has discontinued communicating with me.

  • Initial Complaint

    Date:07/09/2023

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a bass mail box on 6-8-23 from this site on 6-20-23 I received a email from [email protected] that stated expect delivery in 6-8 days my tracking number was ************* through Global post order number ****** then I was emailed that I order had been delivered and I have a security camera on my drive way and no delivery was made. I asked them for the US delivery service that reported it delivered and then they said they would send me a refund after I told them a refund was not acceptable that I wanted what I ordered, they asked that I don’t report this to the bank but I had already closed the card with the back, I wanted the name of the delivery service that reported it to be delivered they refused to provide me that information and said they would send me a refund, this site is a scam and needs to be shut down!!!

  • Initial Complaint

    Date:05/02/2023

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed and order from this firm on 2/4/2023 and paid them $97 on my credit card. Todate I have not received my goods. Numerous emails have been returned as undeliverable. I have been scammed.

  • Initial Complaint

    Date:04/10/2023

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ORDER #********
    I ordered a dress from TB Dress back in Jan. for a Gala that was in Feb. I paid the express shipping for the dress to get to me in 12 days. I gave myself an extra two weeks for the dress in case I needed to fix anything. I emailed them twice before today and five times on their site asking about the dress. When I returned from the Gala, I was told that the dress was delivered 20 days pass when I contacted the shipping company. The dress never got to me, and I am always home (working from home). During the Gala, my teenage children were home and stated that nothing had come. This is the 2nd time I have ordered a dress from them, and it either arrived late or, like now, never showed up.
    I tell a lot of military spouses to go to this site for ball gowns and other formal needs. I love this store and really hate that this is happening. But, for this being the 2nd time... enough is enough! Being stationed overseas and trying to find a good quality dress for formal events is hard. I don't believe that when a store, either online or face-to-face, should treat anyone this way.

  • Initial Complaint

    Date:04/04/2023

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order to the now infamous TBDRESS. I received the confirmation email for my order then a shipping notification that it had been shipped. After tracking the shipment all over hell and back, it disappeared. I contacted tbdress asking where my order was. I never received a reply, they NEVER answer the phone and now it miraculously says, item has been delivered. I live in a rural homestead with no other house around at the end of a long drive. No one stole it, I live alone so, no one else took delivery. The item was never shipped, I'm not sure the item ever existed. It's been over two months. It's not coming and it probably never was.....DO NOT BUY FROM THESE PEOPLE!!!!!

TB Dress is NOT a BBB Accredited Business.

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