ComplaintsforAmerican Greetings Corporation

• Initial Complaint

  10/01/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I purchased a One Month membership from Bluemountain.com on July 18, 2021. On the BlueMountain.com website, the membership options are listed as "1 month (most flexible)", "1 year (most popular)", and "2 years (best value)". It does NOT say "Monthly"; it says "1 month." After purchasing, it turns out that this is an automatically renewing MONTHLY charge; I have now been charged for 2 additional months, in August and September. I would like a refund for the 2 additional months ($13.98) that I did not want, and I want them to change the labels of their website buttons to say "Monthly" so that they don't trick people into signing up for automatically renewing payments. How dishonest.

  Business response

  10/04/2021

  Hello Lisa,
  
  Thank you for contacting BlueMountain.com Customer Support.
  
  We are sorry if your membership renewal has caused you any inconvenience. Our memberships are designed to automatically renew so that you can enjoy continuous, uninterrupted service, as was described in our Terms of Service when you ordered our service.
  
  Your membership to BlueMountain.com has been closed and a refund of your membership fee has been issued to your credit card. This credit should appear on your next credit card statement.
  
  Your confirmation number is *********.
  
  We hope you will reconsider using our great services and membership benefits in the future.
  
  As a former member of BlueMountain.com, we truly value your opinion on the service you've received today from our customer service department. The link below will direct you to a survey, which will provide us with valuable information to help improve your overall experience. This short survey will take approximately 5-10 minutes to complete. We truly appreciate your time and feedback.
  **************************************
  
  If you have further questions or concerns, don't hesitate to contact us.
  
  Your friends at BlueMountain.com,
  Shyla J.

  Customer response

  10/04/2021

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  **** ********
  
  
  

• Initial Complaint

  08/26/2021

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Signed on one month membership $4.99, June 2021 with American Greetings. Used daughter's Visa card that day, instead of mine. End of month I canceled membership. July, despite cancelation they took $6.99 from daughter's card. Informed them I canceled membership & why $6.99 anyway & to refund. "We don't do refunds". 12 emails later they refunded my daughter's card. Stated membership now canceled. Check 4 x and STILL member with daughter's card no option to delete. Messaged again in duplicate at their 'contact us' page website & email to make sure somebody took note of this and they completely ignore me. They did it once before in 2020 took extra month tho never refunded me -but I used them again- thinking just a fluke- now they repeat? Still member so card will be charged again for August.

  Business response

  08/31/2021

  Hello *******,
  
  Thank you for contacting American Greetings Customer Support.
  
  We truly apologize for the continued troubles regarding the renewal of your membership.
  
  Our memberships are designed to automatically renew so that you can enjoy continuous, uninterrupted service as was described in our Terms of Service when you ordered our service.
  
  Your AmericanGreetings.com membership was closed and refunded on 7/23/21. A refund of your membership fee was issued to your credit card. This should appear on your next credit card statement. Your payment information has been deleted.
  
  Your confirmation number is ************.
  
  If you receive any further charges, please scan a copy of your bank statement showing all credits, debits, and balances at the time our membership fee was charged to your account.
  
  You may email the scanned copy of your statement to *************@americangreetings.com
  
  We assure you that we will resolve this problem as quickly as possible once we receive your information.
  
  If you have further questions or concerns, don't hesitate to contact us.
  
  Thank you,
  
  Shyla J.
  Your Customer Support Supervisor
  American Greetings
  

  Customer response

  08/31/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  Regards,
  
  ******* *******
  
    I received an email stating this a few mins ago and went to the site and lo and behold, there was all my information still, the  card number etc. with NO way to delete it! This is how they continue to take money from the card. Then they say "We do not do refunds" They refunded me this time- not last time- ONE payment. This will come out of the card this month despite what they say. Somebody needs to make them delete the information, because as long as it is there they will keep taking money each month. They did it in 2020 and would not refund me then. I tried them again this year thinking it was just a fluke that time- now I see it is a nice little earner for them.
  This year after I canceled they took MORE than the price of membership! They only refunded that after a doz emails and I told them I would report them. 
  
   

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