Business ProfileforHansen McDowell Estate Sales Specialist LLC

Unprofessional in communicating how they conduct sales. My real estate agent recommended Lynn. I contacted her and we spoke 2-3 times and exchanged texts. We determined dates for my parents sale and I made a trip from New Jersey to Ohio specifically to tag items for the estate sale. The day before her team was supposed to start photographing items for the online sale, Lynn came to evaluate our belongings. She advised we didn’t have enough stuff for a sale and could not tell me how much stuff was needed or what kind of stuff she needed. My mom worked in home furnishings for 60 years and she has a lot of stuff. I had packed most of it when I was getting g the house ready to sell. I offered to pull more stuff but Lynn could not explain what she needed. She said she’d speak with her partner and let me know if she could do the sale. Mind you this was the day before she was supposed to start photographing items for her on line sale. Lynn called me at 5pm that day and said she couldn’t conduct the sale when old people were living in the house. She said they come and go at weird hours when they are photographing and that people would need to see things that they were bidding on. Now this was to be an online sale and Lynn never communicated that the house had to be vacant. I took the recommended of my real estate agent that Lynn was professional. She is not. She never asked me questions about the status of the house. I told her the closing date and the days the movers were coming. I understand her rules and what she was saying but to NEVER tell me that in a conversation or text and then to tell me the day before you were supposed to start photographing is unprofessional. I’m in sales and I have never disrespected anyones time and I treat my customers the way I would want to be treated. Lynn is unprofessional and small minded. She never mentioned that the house had to be vacant. If this is such an important thing it would be the first thing you mention.

I never had a contract with this person, she wanted us to conduct a sale with her elder parents residing in the house and I explained to her repeatedly that is not a good fit for us. I did in fact explain this ahead of time but her parents decided to stay in the house until the closing date. I understand her frustration with the situation but I can not be held accountable for the family's choices.