Complaints

This profile includes complaints for Hudec Dental's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Hudec Dental has 23 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Hudec Dental

  6700 W Snowville Rd Cleveland, OH 44141-3285

• 

  Hudec Dental

  3329 Broadview Rd Cleveland, OH 44109-3315

• 

  Hudec Dental

  14601 Puritas Ave Cleveland, OH 44135-2815

• 

  Hudec Dental

  8191 Broadview Rd Broadview Hts, OH 44147-1661

• 

  Hudec Dental

  7697 Mentor Ave Mentor, OH 44060-5540

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The provider is Hudec Dental.
  
  ***** ******, or I, am the patient.
  
  I spent 9 months last year from 2/1/24 to 11/1/24 in Arizona for work, away from home.
  
  I had to have an emergency tooth extraction in 8/1/24 due to a crown breaking. The pain was unbearable and I could not wait until I got back to Cleveland to have the normal dental provider to take care of the tooth extraction. That would of been ideal. I called Hudec from Arizona and told them of the issue. Hudec advised that I should get it extracted in Arizona and they would service it when I get back, that these emergencies happen.
  
  I got it extracted as advised, and an implant put in for a new crown, which the old one broke. When I got back to Cleveland Hudec dental advised several places for me to go to the next phase of the process. I always mentioned to them that I needed to have the warranty covered. This was mentioned multiple times. Hudec and the dental people are well aware I stated this.
  
  After finding a person do do the second step prior to Hudec placing a crown in, Hudec claims they had no knowledge of this, never advised ***** ****** what to do out of town, and I am at fault for the failed crown since I didn't give them the chance to service this.
  
  If the crown would of never failed, I wouldn't of had any of this headache.
  
  Hudec denies all knowledge and me speaking and requesting the warranty be used. They have been extremly hostile on the phone on 5/8/25 after business hours and lied several times.
  
  They refuse to honor the warranty of the failed crown and give ***** ****** credit for this.
  
  I even offered to meet them halfway and give them a break on the bill but they deny and claim I never told them anything. This is subpar service and the hostile representative of the person on the phone was completely unacceptable.
  
  I am asking the BBB help with this issue and at least cover the crown part of payment that failed.
  
  Regards, ***** ******

  Business Response

  Date: 06/03/2025

  Dear Mr. ******,

  Thank you for bringing your concerns to our attention. We
  understand your frustration and appreciate the opportunity to clarify the
  situation.

  After reviewing your case with our team and management, we can
  confirm that at the time of your recent visit, you were informed prior to
  treatment that the procedure would not be covered under warranty and would be
  an out-of-pocket expense. This information was provided during check-in, and
  multiple treatment plans reflecting this were presented and signed.

  Please note that our warranty policy includes specific requirements,
  including the maintenance of regular hygiene visits. Based on your treatment
  history, those conditions were not met, which unfortunately affects eligibility
  for warranty support.

  We value your time and your trust in us, and we remain open to
  continuing this conversation directly should you have further questions.

  
  Sincerely,
  Hudec Dental 

  Customer Answer

  Date: 06/04/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.  

   

  I indicated several times and in person i would be using the warranty as the crown failed.  Ask your dentists.  They will confirm.
  
  
  
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  
  
  Regards,
  
  
  
  ***** ******
  
  
  
  
  
  
  
  
  
   

• Initial Complaint

  Date:05/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A year and a half ago I received three crowns on the lower left hand of my right side. The middle crown popped off within ayear and the farthest grow back cracked in half and took my tooth with it. I had to have the tooth pulled they told me I receive a new crown if I got an implant And then they told me if I didn’t I would get the full money back for the crown now they’re only giving me 220 bucks and accusing me of trying to blame them. The owner John Hudec send me emails accusing me of causing problems when I was kind and courteous to his employees. All I’m asking for is to resolve the cost andhe will not do that. He will not give me the portion back of my insurance which I’m pretty sure that’s considered insurance fraud. I will contact my insurance company to get their portion back for them. I do not recommend this company to anyone I was told I was not welcome back which it didn’t matter. I wasn’t going back anyways.
  I hope this helps anyone who is looking for a dentist I would not recommend them to anyone. Thank you.

  Business Response

  Date: 05/15/2025

  Dear ****,

  We have been made aware of your recent concerns regarding a dental issue involving a molar that experienced a structural failure.

  Our records indicate that approximately 20 months ago, restorative treatment was provided on the tooth in question. This included the placement of a new crown due to deterioration along the margins of a previously treated tooth. At that time, appropriate diagnostic measures were taken, and treatment options were discussed with you. Upon your review and consent, treatment was carried out, including necessary support buildup for the crown.

  Following a review of the clinical documentation and a discussion with Dr. Kun, we are confident that your care was delivered in accordance with professional standards and sound clinical judgment.

  We understand your disappointment with the recent outcome. While every effort is made to ensure long-term success, it is important to understand that teeth with prior root canal treatment can be structurally compromised and may be more prone to fracture over time, even with ideal care.

  In recognition of your experience and as a gesture of goodwill, we will be issuing a refund of $210, which represents the full amount you paid for the crown in question.
  Additionally, we would like to acknowledge that several other restorations completed in our office continue to function well, which we believe reflects our commitment to quality care and your overall oral health

  .
  We understand that you have chosen to seek care with another provider, and we fully respect your decision. Should you wish to return to Hudec Dental in the future, you are always welcome.

  Thank you for your time, and we appreciate your understanding.

  Warm regards,

  Hudec Dental

• Initial Complaint

  Date:03/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received sealants in February 2024. I received the bill in November 2024. The February paperwork indicated that this would be fully covered by insurance. The bill from November stated that the insurance did not cover this procedure and Hudec is billing me $413.
  
  I've tried to contact them multiple times to address this, but they are unwilling to assist. I have verified with my insurance, and have had my insurance reach out to Hudec to clarify the issue. Per my benefits, this procedure is only covered for individuals under age 16. But again, the paperwork provided by Hudec stated that this procedure would be fully covered.
  
  I have tried to reach out to Hudec to determine why they estimated it this way, why they thought this would be a covered procedure, and how they derive their estimates. On the most recent call with their billing department, I spoke to a woman who examined my bill and insurance information. She told me that she sees that my insurance clearly does not cover this procedure unless I am under 16. She added "I have no idea why Hudec thought this would be covered."
  
  She then called into the Hudec office to inquire why they estimated it would be covered, and to have me talk to someone from the office. After a brief hold, her tone completely changed. She immediately told me to contact my insurance company, tried to push me off the call, and refused to provide any additional details. She also added that the office representative "doesn't want to talk to you".
  
  At worst, their unwillingness speak about this indicates that they were aware that the insurance would not cover the procedure, but willfully misrepresented their estimate in order to bolster their bottom line. At a minimum, they clearly did not do any due diligence in getting me an accurate estimate, as their billing department very quickly determined it would not be covered. I am unwilling to pay this bill as I should not be responsible for their wildly (or willfully) inaccurate estimate process.

  Business Response

  Date: 03/20/2025

  Dear *******,

  Thank you for bringing this matter to our attention. We apologize for any confusion or frustration this situation may have caused. Our goal is to provide accurate information and clear communication regarding every patient's treatment and billing.

  The initial estimate for your sealant procedure was based on the information provided by your insurance company at the time of treatment. Please note that these are estimates and do not guarantee insurance coverage. Our treatment plan and financial policy also make it clear that any amounts not covered by insurance would be your responsibility, which you signed.

  After receiving the insurance denial in November 2024, we promptly reached out to the insurance company to resolve the issue. During this process, we discovered the age limitation on sealant coverage, which we updated in our system. You were subsequently notified of your balance due.

  We appreciate the opportunity to address this matter and are committed to ensuring you fully understand your financial responsibilities.

  We apologize again for any inconvenience this may have caused and appreciate your understanding.

  Thank you,

  Hudec Dental

  
  

• Initial Complaint

  Date:11/25/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I’m extremely disappointed with and no longer recommend Hudec Dental in Canfield on Main St (RT 224).
  
  I was in need of a Night Guard, and they told me my insurance didn’t cover it. However, they told me I would get a discounted price of around $326 instead of the full $500+. So, that’s why I ordered it. I was going to pay right on the spot with my credit card, but they said I would be charged a 3% fee. They said to just wait for my bill. The bill came, and it was $500+. I called them and talked to them in person, and they would not honor the agreed $326 price. Hence, they’re liars.

  Business Response

  Date: 11/25/2024

  Dear **** ***,

  Thank you for sharing your feedback. We sincerely apologize for any miscommunication regarding your bill for the Night Guard.

  To clarify, we provide estimates based on the information available at the time of your visit, but the final cost is ultimately determined by your insurance provider. We recommend confirming the exact pricing directly with your insurance company, as we are unable to offer an exact quote.

  We value your feedback and would be happy to discuss your concerns further.

  Please don't hesitate to contact us directly so we can assist in resolving this matter.

  Sincerely,
  Hudec Dental

  Customer Answer

  Date: 11/25/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

   

  The reason I got the night guard is because Hudec Dental in Canfield explicitly told me it would cost $326, not an estimate and not over $500. That’s why I got it. I was willing to pay right on the spot, but she told me I would be charged a 3% fee. Is that a lie also? I have been a loyal patient. I deserve the same respect. 
  
  
  
  
  Regards,
  
  
  
  **** *** ******
  
  
  
  
  
  
  
  
  
   

  Business Response

  Date: 12/02/2024

  Dear **** ***,
  
  Thank you for your feedback. As we have mentioned
  previously, we only provide estimates for services, and the prices we offer are
  not determined by us but rather by your insurance provider. Each patient's
  insurance plan can vary, which is why the final cost may differ.
  
  For your reference, we have attached the Explanation of
  Benefits (EOB) that was provided to us by your insurance company on July 15th.
  This document outlines the payment details for the services rendered.
  
  We truly appreciate you being a loyal patient of Hudec
  Dental, and we again apologize for any miscommunication regarding this matter.
  Please let us know if you have any further questions or need additional
  clarification.
  
  Best regards,
  Hudec Dental

• Initial Complaint

  Date:11/05/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 09/19/24 I went in for a procedure and at the end I was told that my total bill was $381.62 and since I was putting it on my credit card that there would be a 3% fee. I paid this. When I came back on 10/02/24 I had some concerns because upon checking with my dental insurance I was not supposed to pay this much. But as soon as I got there they wanted me to pay another$114.28 for that days procedure. But I knew I had a credit. This was not mentioned until I asked and then they told me i had a $204.42 credit on my account. So I had the procedure done knowing that I should not have to pay this $114.28 if I had a $204.42 credit. But when I was leaving I was told I had to pay it anyway because insurance company's don't always pay what they say that they will pay. And if there was a credit they would cut me a check for the refund. So I paid the $114.28 but I had to put this on another credit card which meant I had to pay another 3% fee. I was told that day that this would be refunded if they found I didn't need to pay this amount. So I came back on 10/09 for some fillings and I was again asked when I walked in to pay for this procedure, which was $26.10. I then asked don't I have a credit on my account. They told me no but they still had payments pending. But I had already contacted my dental insurance and they had paid out the bill and I would have still had a credit of $200.00+ at this point. Now I have a new person at the desk and she says well it doesn't make sense to keep charging you if you have a credit. I was also told that the payment had to go back to the original credit card that it came from. The first credit card I have since closed the account. Multiple calls and to no avail. Every phone call I have to go through the entire process all over again. Even though they say they are taking notes. 11/04/24 I get a call. They say they will refund the 114.28 to my visa and the balance they will send a check but will another fee. Refund 181.33

  Business Response

  Date: 11/07/2024

  Dear ****,
  
  Thank you for your feedback and for your patience as we’ve
  worked through this matter. We understand the frustration this process has
  caused and appreciate the opportunity to provide clarification.

  We apologize for any misunderstandings regarding your credit
  balance. After reviewing your account, we addressed your primary concern and
  processed a refund accordingly. We also understand your concern regarding the
  $3.18 fee associated with issuing a check for your refund due to your closed
  MasterCard account. Please note that, as stated in our payment policy, this fee
  is non-refundable.

  We take your feedback seriously and are committed to
  improving communication regarding our billing and refund processes. If you have
  any additional questions or concerns, please don’t hesitate to reach out. Our
  goal is to ensure that this matter is resolved to your satisfaction.
  
  Best regards,
  Hudec Dental

  Customer Answer

  Date: 11/13/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Hudec dental’s associate said that the second fee would be refunded.  So I’m not asking for anything that was not promised.  I have not received the full payment as only part was refunded to my second credit card. And I should not be charged a fee for a check refund since Hudec Dental over charged me and it was monies owed to me.  In the time I have never been so grossly overcharged by this location till Paul was no longer working there. Since he is longer there, there has been problem after problem.  Also, I should not be charged a check refund fee because there is nothing posted about that anywhere.  
  
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  
  
  Regards,
  
  
  
  **** *******
  
  
  
  
  
  
  
  
  
   

  Business Response

  Date: 11/21/2024

  Dear ****,
  
  Thank you for sharing your concerns with us. We sincerely apologize for any confusion or frustration you've experienced regarding the refund process.
  
  Our records indicate that we have fully refunded the amount owed to you. Unfortunately, we will not be able to refund the check fee. We have attached our payment policy, which you signed on 11/15/2023. This policy states that a 5% processing fee is deducted for refund requests when a check refund is issued for payments initially made with a credit card.
  
  We are committed to resolving any other concerns you may have.

  Please feel free to reach out directly at [contact information] with any further questions or issues.
  
  Sincerely,

  Hudec Dental

• Initial Complaint

  Date:09/03/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A severe dental issue has been delayed several times. This establishment has promised call backs to no avail without myself initiating a call to resolve the issue.

  Business Response

  Date: 10/07/2024

  Complaint ID# ********

  
  Dear ********,

  
  Thank you for bringing your concerns to our attention. Our records indicate that you are
  scheduled for an appointment on October 9, 2024, to have your denture seated.

  
  If you have any additional questions or concerns, please do not hesitate to reach out to us
  directly. We are here to assist you and ensure a smooth experience.

  
  Thank you for your understanding.

  
  Sincerely,
  Hudec Dental

• Initial Complaint

  Date:05/23/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told that I had to have an x-ray, for insurances purposes, when I had my crown seated but that was a lie. My insurance does not require an x-ray when a crown is seated. This company is committing fraud to take money from people. I also was not informed of the 3% fee for paying with a credit card. They did not make me aware of the change in policy. I didn't have my glasses at the time and asked if there was anything different from my last crown and was told no. I would like the 3% refunded to my credit card along with the overpayment which was around $30.

  Business Response

  Date: 06/07/2024

  Dear *****,
  
  Thank you for bringing your concerns to our attention. We appreciate the opportunity to clarify our practices and address your issues.

  To ensure the highest quality of care, we take a Periapical (PA) x-ray to confirm that the crown is properly seated and there are no open margins. Although insurance companies may not require this step, we consider it essential for maintaining our standards. Please note that we did not bill you for this x-ray.

  We offered to refund you the $35.50 overpayment by your insurance company, however, we were unable to process the refund as you did not provide us with your card information.

  In reference to the 3% fee mentioned in your complaint, our records show that you signed our financial policy, which includes this fee under the “Personal Payments” section. We ensure all patients are fully informed about potential charges and policies prior to treatment.

  We hope this clarifies the situation. If you have any further questions or concerns, please feel free to contact us directly.

  Sincerely,
  Hudec Dental

  Business Response

  Date: 06/10/2024

  Thank you for sharing your concerns with us.
  
  Ensuring the proper seating of your crown without any open margins is paramount to us, which is why we provide the periapical x-ray at no additional cost. Our office utilizes digital technology, significantly reducing radiation exposure to approximately 0.002 mSv, much lower than daily exposure from a cellular phone.
  
  
  We are more than willing to process a refund for the overpayment once we receive your credit card details. However, please keep in mind that the 3% fee, as clearly communicated, is non-refundable.
  
  
  Should you have any further inquiries, please don't hesitate to reach out to our office directly.

  Customer Answer

  Date: 06/10/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  I was not given the option to skip the x-ray. I was told I had to have it.  Since the 3% is nonrefundable, I'd like all my money back, minus the 3% fee, for being exposed to radiation that wasn't necessary.  You are not supposed to cause harm to patients.  You don't know what a particular person's body can handle.  You are very greedy and you should be ashamed of your practices.   
  
  
  
  Regards,
  
  
  
  ***** *****
  
  
  
  
  
  
  
  
  
   

• Initial Complaint

  Date:04/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hudac dental refuse to make cleaning appointments & doesn’t remind you that it’s time !! I’ve spent several thousands of dollars on crowns & I find it wrong they only schedule you for repairs so to speak. They put you on a waitlist for a cleaning & they never follow through!!! Very displeased & will find a new dds!!

  Business Response

  Date: 04/11/2024

  We are sorry to hear of the challenges to get an appointment with our office.  We have attempted to contact the patient via phone a few times to offer her some appointment options but we could only leave a message.  To date we have not received a call back to address the issue.

• Initial Complaint

  Date:02/19/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called Hudec on 11/13 and told them I had chipped a tooth and asked if there would be a charge for them to look at it. They told me on the phone “no” because I was part of their indent program. I went to the office, they took X-rays and asked if I wanted it filled. I told them I couldn’t afford a filling that day and asked them if there was any nerves showing. They confirmed there was not and offered to do a temporary filling. I asked if there was any charge for the temporary filling and they told me no there was not. They put some chalky material in the cracked tooth, and then I sat with the manager and scheduled a follow up for a real filling but told him I could not afford a filling. He said we could work out a payment plan. 2 days before my appointment, I called and canceled the appointment because I have NO MONEY! They said they understood and that I canceled ahead of time and there would not be a cancellation fee. Now they are trying to charge me $218 for a filling I NEVER GOT! Not to mention, the temporary filling didn’t even last the whole day. I filled it myself with over the counter temporary filling and it lasted weeks! Horrible company, horrible customer service, and scammers.

  Business Response

  Date: 03/06/2024

  Patient returned to the office on 2/20/24.  Her complaint was addressed adn her balance was removed from the account.   The patient was satisfied with the resolution and said she was going to close the BBB complaint.

   

  Thanks,

• Initial Complaint

  Date:02/07/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hope this email finds you well. I am writing to express my deep concern and dissatisfaction regarding the orthodontic treatment I received at your clinic. As a patient who recently had braces removed, I find it imperative to address certain aspects of my treatment and its outcomes. Upon the removal of my braces, I observed that while my overbite was corrected, my two front teeth remain noticeably flared, which significantly impacts my confidence and well-being. Had I been informed adequately about the implications of removing the braces prematurely due to the flared teeth, I would have certainly reconsidered the course of action. During the initial assessment, I recall being verbally informed by the orthodontist that an extraction might be necessary to address the positioning of my two front teeth. However, to my dismay, this critical recommendation was not documented in my records. As a result, the issue remained unaddressed, leading to the current state of my teeth, which not only affects my appearance but also causes me emotional distress. Furthermore, while I appreciate the offer of a discount to cover the cost of reapplying braces, I strongly believe that I should not bear the financial burden for a corrective procedure that should have been meticulously planned and executed during the initial treatment phase. The essence of having insurance coverage is to ensure that such unforeseen circumstances are adequately addressed without causing undue financial strain on the patient. I urge you to thoroughly review my case and take appropriate measures to rectify the situation. It is imperative for me to regain confidence in my smile and alleviate the emotional toll this ordeal has imposed on me. Therefore, I kindly request your prompt attention and action to resolve this matter satisfactorily. I am open to scheduling a meeting or further discussions to ensure that my grievances are addressed comprehensively.