Complaints

This profile includes complaints for Revenue Assistance Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Revenue Assistance Corporation

  3711 Chester Ave Ste 200 Cleveland, OH 44114-4623

• 

  Revenue Assistance Corporation

  3700 Park East Dr STE 240 Beachwood, OH 44122-4339

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/13/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a call yesterday from a woman . She did not identify herself all she told me is that I owed $18,000. She said she was on a recorded line. She couldn't call me back she asked for my address which unfortunately I gave it to her I don't know who she was what it was about nothing I called the number back they knew my name. They put me on hold three different times. I have no idea what this is for. I have no idea how this could be. I don't know who they are or what this is for.

  Business Response

  Date: 07/31/2023

  Dear Ms. *****: 
  
  Revenue Group is in receipt of the rebuttal filed by Complainant. As a preliminary matter, please note that all disclosures to third parties have been made by Complainant. That said, in an effort to avoid potential disclosures or violations, and per Complainant's request, Revenue Group provides the following response to Complainant's stated concerns related to Revenue Group. 
  

  After reviewing Complainant's rebuttal, as well as revisiting the complaint, response, and Revenue Group's initial investigation, no changes in circumstances appear to have occurred. 
  

  At present, the two, pertinent Ohio Department of Taxation accounts forwarded to Revenue Group by the Ohio Attorney General's office remain placed with this office, as instructed by the Ohio Attorney General's office. As noted in the response submitted by this office, Revenue Group dispositioned each account to prevent outbound communication attempts with Complainant, and no additional outbound communication attempts have occurred to date. 
  

  With the foregoing in mind, as always, to the extent Complainant possesses any additional information Complainant feels might be pertinent to our continued investigation, we encourage Complainant to submit such information to your office. 
  If I can be of further assistance, please feel free to contact this office at your convenience.

  Very truly yours,
  Revenue Group 

  Customer Answer

  Date: 07/31/2023

  I didn't see any response, but you can just dismiss this complaint

• Initial Complaint

  Date:02/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has been taking my state taxes for years now. My state taxes have been being offset for years now due to a debt Sinclair Community College claimed I owed them. I got to the bottom of what the college has did to me and according to the US department of education, this college has been illegal taking money from me. The college told me that since the AG office had it, I had to dispute it with them. The college sent the collection debt to attorney general, attorney general then sent it to this agency, revenue group. I spoke with revenue group on 1/31/23 and they first told me they had my account and proceeded to tell me to dispute it with the attorney general. after I spoke with the attorney general several times, and filed a dispute I, then called the revenue group back on 2/2/23 and not 1 but 3 different workers told me that they didn't even have an account for me. One even proceeded to ask me "how did I even get their number". the AG office emailed me today 2/16/23 telling me that my debt is once again with this revenue group. I called this revenue group and he told me that he only has record that I spoke with one person 2/2/23 when I spoke with 3. They claim they record all calls. He also told me that he has record of when I called the AG office which I'm confused on how he has record of that. He then proceeds to tell me that I told him on 1/31/23 that I resolved the issue and that I would call him back which is a complete lie!!! If I resolved an issue, then why would you tell me to dispute it with the AG office?? Everybody is giving me the run around, this company was harassing me for years, until they got hold of taking my state taxes. Nothing is making sense to me and everyone at this office gives me the complete run around!!

  Business Response

  Date: 03/15/2023

  Revenue Group is in receipt of complaint ID #********. As a preliminary matter, please note that all disclosures to third parties have been made by the Complainant. That said, in an effort to avoid potential disclosures or violations, Revenue Group provides the following response to the Complainant's stated concerns. 
  

  According to the Ohio Attorney General's Office, during the summer of 2009, the Complainant incurred a financial obligation with a public institution operated by a political subdivision of the State of Ohio, for which payment in full was not rendered. It appears that the pertinent financial obligation was sent to the Ohio Attorney General's Office for collections in 2010. Note that the pertinent financial obligation is not federal in nature, and any contention that a settlement with the Internal Revenue Service should be dispositive is misplaced. In 2018, the Ohio Attorney General's Office referred the pertinent account to Revenue Group. (Although certain agents recently encountered difficulty locating Complainant's account, the account remains placed with this office.) 

  It appears that Complainant's primary complaint is the Ohio Department of Taxation's offsetting of all or a portion of Complainant's income tax refunds against the remaining balance of the aforementioned financial obligation. It appears that such offsets were taken in 2014, 2015, 2019, 2020, 2021, 2022, and 2023. Revenue Group has no authority to initiate, consummate, or demand a refund of an offset, and such offset funds do not pass through or otherwise benefit this office. For more information regarding the Refund Offset Program, please see llogl/tax.ohio.gov/individual/refund-offset-prograni (accessed March 10, 2023). (To the extent there is any confusion over the inference that a resolution with the original creditor and/or the Ohio Attorney General's Office should have been or actually was achieved previously (e.g., "I just talked to the Attorney General's Office and I still see that after all the things that I went through last year with this whole [original creditor] thing, that [you all are] still trying to take my state taxes"), any such insinuation has since been clarified by Complainant.) 
  
  With the forgoing in mind, it appears that Complainant also has spoken with the Ohio Attorney General's Office on at least two separate occasions in February 2023, and was advised on both occasions to remit any documentation in Complainant's possession which indicated that the above-referenced obligation was improperly or inaccurately assessed. It is Revenue Group's understanding that such documentation has yet to be proffered. That said, Revenue Group will provide Complainant with more specific information regarding the applicable offsets under separate cover. 
  As always, to the extent the Complainant possesses any additional information such Complainant feels might be pertinent to our continued investigation, we encourage the Complainant to submit such information to your office. 
  If I can be of further assistance, please feel free to contact this office at your convenience. Very truly yours, Revenue Group 

  Customer Answer

  Date: 03/15/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  The business is completing telling a dishonest statement about how I didn't provide documentation. I provided documentation to Attorney General and The Revenue group. I even showed documentation of how the balance have been tampered with within this last year....last year it was about $2300 and this year it was drop down to $1600 when there has been not a single payment made by me since they offset my taxes last year of about $463 only.  I asked them to explain to me how my balance keep getting adjusted and both the AG office and The Revenue Group never replied to my emails. I'll send all documentation to BBB that I sent to both companies on how none of this makes any sense. Thank you. 
  
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  
  
  Regards,
  
  
  
  ******* ******
  
  
  
  
  
  
  
  
  
   

  Business Response

  Date: 03/21/2023

  Revenue Group is in receipt of complainant's follow-up comments regarding complaint ID #*********. As a preliminary matter, please note that all disclosures to third parties have been made by the Complainant. That said, in an effort to avoid potential disclosures or violations, Revenue Group provides the following response to the Complainant's stated concerns. 
  
  As it relates to the current amount owed, according to the Ohio Attorney General's Office, in 2010 $2,174.93 was certified to the Ohio Attorney General's Office after Complainant had incurred a financial obligation with a public institution operated by a political subdivision of the State of Ohio, for which payment in full was not rendered. Collection costs and interest currently are $594.80 and $781.37 respectively. According to the Ohio Attorney General's Office Collections FAQs at **************************************************************** (accessed March 20. 2023), such collection costs and interest are "automatically imposed by lase by the Ohio Attorney General's Office (this office does not control how, when, or how much such items are calculated or imposed. The Ohio Department of Taxation offset all or a portion of Complainant's income tax refunds against the then-owed balance of the aforementioned financial obligation in 2014 ($192.00), 2015 ($76.00), 2019 ($300.00), 2020 ($293.00), 2021 ($611.00), 2022 ($03.00), and 2023 ($569.00). According to the Ohio Attorney General's Office, the amount presently owed is $1,047.10. (To the extent Complainant has concerns with any previously stated amounts due, please be advised that the current amount due has been updated and confirmed as stated herein.) It remains this office's understanding that, until and unless the Ohio Attorney General's Office decides otherwise, the Ohio Department of Taxation will continue to offset all or a portion of Complainant's income tax refunds until the pertinent financial obligation is satisfied. As noted previously, and for avoidance of doubt, Revenue Group has no authority to initiate, consummate, or demand a refund of an offset, and such offset funds do not pass through or otherwise benefit this office. 
  
  Regarding Complainant's' concern with "documentation," and consistent with Revenue Group's initial response, it remains this office's understanding that the Ohio Attorney General's Office continues to request, and continues to await, such documentation from Complainant demonstrating (or even suggesting) that the financial obligation giving rise to the above-discussed offsets is or was invalid. Please be advised that this office also has been unable to identify any such documentation from Complainant. For obvious reasons, Revenue Group immediately would forward any such responsive documentation to the Ohio Attorney General's Office for its review and consideration. Finally, please note that Revenue Group is awaiting a response from the Ohio Attorney General's Office regarding additional documentation requested regarding Complainant's concerns. 
  
  As always, to the extent the Complainant possesses any additional information such Complainant feels might be pertinent to our continued investigation, we encourage the Complainant to submit such information to your office. 
  If I can be of further assistance, please feel free to contact this office at your convenience.
  
  Very truly yours,
  Revenue Group