Complaints

This profile includes complaints for XHIBITION's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  XHIBITION

  2068 W 25th St Cleveland, OH 44113-4114

• 

  XHIBITION

  3407 Tuttle Rd Shaker Hts, OH 44122-1881

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/02/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered two pairs of shoes from them on April 26th. Order No. *******.
  
  They only shipping one of the pairs and canceled the other pair without telling me. They did refund the second pair’s charge to me. However, I also want to return the only pair that I received. Their policy is to have customers pay for the return cost. In my case, this is unfair because it was not my mistake. When you canceled partial orders, you need to at least notify the customers first.
  
  Now I kindly request the firm to cover the return cost including shipping.

  Business Response

  Date: 05/27/2025

  Hi Melissa,
  
  I’m reaching out regarding Complaint ID #******** to kindly request that it be reopened so we can submit a formal response for the record.
  
  The original notification was directed to a general support inbox and was mistakenly closed due to an automated rule. That said, I want to assure you the issue was addressed promptly and thoroughly by our customer support team.
  
  The customer contacted us on May 2nd about a return for an order that had partially shipped. We responded shortly after, waiving all return and shipping fees as a gesture of goodwill. The $5 restocking fee was refunded, and we confirmed that the remaining balance would be processed as soon as we received the return.
  
  One item in the customer’s order was cancelled because it sold in-store before we could fulfill the online request. They were notified quickly, provided with a full explanation, and refunded immediately. While this isn’t common, our Terms and Conditions do state:
  
  “Placing an order does not establish a contract. Orders may be canceled at any time due to insufficient stock, failure to authorize a credit card, suspicion of fraudulent activity, or any other reason we deem necessary.”
  
  Although unfortunate, the situation was communicated clearly and resolved with urgency and transparency.

   
  We’d really appreciate the opportunity to submit our formal response- please let us know if the case can be reopened. And going forward, feel free to direct any complaints to me directly to avoid any future missed messages.
  
  Thanks so much for your time and help!

  
  

  Best,

  Dana *******
  Xhibition
  ***** ********

  Customer Answer

  Date: 05/27/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response provided by the business regarding complaint ID ********, and I find the resolution is satisfactory. 
  
  
  
  Regards,
  
  
  
  **** ****
  
  
  
  
  

• Initial Complaint

  Date:02/22/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is for the online store for order *******. The package arrived and was completely empty. It wasn’t damaged or tampered with. It looks like shipper error and I’m very disappointed.
  
  I asked to be refunded but they are giving me the runaround. I attached photos of the empty box, and then the fact that it was delivered by USPS (transferred from UPS) and there is no damage to the package. I do not want a re-shipment just a refund.

  Business Response

  Date: 02/23/2023

  We are disheartened to see a customer has reported this issue to the BBB as we never want a customer of ours to have anything but a positive experience shopping at our store. This is an issue we have been working to resolve since the customer first emailed our support team about their order.

  This customer communicated that their delivery arrived, but the product purchased was not inside the package. After reaching out to customer support, it was communicated to the customer that any issues after an order ships are subject to an investigation for the missing items with the shipping carrier. A claim has been filed with UPS and we are currently awaiting results of the claim before we can take any further action regarding this transaction.

  A claim was necessary here because the weight and dimensions of the package at the time of pick up show that the box was not empty when UPS picked it up from our fulfillment center and weighed the package. These issues seldom occur but do occur none the less. This is the procedure we must follow when these issues occur as it is company policy. This policy is listed in our terms and conditions which the customer agreed to upon placing their order.

  We are working to resolve this issue for the customer and are happy to provide any additional information or assistance needed at this time.

  Customer Answer

  Date: 02/23/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  I will be patient but I spoke to UPS and USPS before they did this and they blamed the company. At the end of the day, I am the one without the item and down $200+. It isn't fair. I fear both companies will say it isn't their fault. I will be patient and await their response. 
  
  
  
  Regards,
  
  
  
  ******* ******
  
  
  
  
  
  
  
  
  
   

• Initial Complaint

  Date:08/17/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered this pair of Nike Zoom Flight 95 white/photo blue shoes, item number ****** on 8/5/2022. (Purchased from RuleOfNext.com but they are the same company, per the receipt i received in the box) Order number ******. I received the shoes on 8/9 but the plastic bubbles on the sides of the shoes have scratches on them like they were either damaged in shipment or flawed from Nike. I emailed them about a return, which i have not received a response to. (They have a note on this shoe that returns are not accepted, but this is a quality issue and should be taken care of)
  
  I also called their support number listed on their website. (833-256-7854) and nobody answers and there is no voicemail. I would like to return the item, without cost to myself, for a full refund.

  Business Response

  Date: 08/18/2022

  Hello,

   

  On August 10th, Mr. ****** emailed our customer support team. Our team responded the same day. However, if you look at the attached email correspondence, it seems Mr. ****** gave our team the incorrect email address. The email given was ********************* instead of *********************. For this reason, we believe Mr. ****** never received our email response. However, we are going to send a return label to Mr. ******** correct email address right away and he is more than welcome to return his order for a full refund. 

   

  Please let us know if any other information is needed at this time. 

   

  Best,

  Xhibition