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Find a Location

Spitzer Kia has 1 locations, listed below.

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    Business ProfileforSpitzer Kia

    Car Dealers

    At-a-glance

    Customer Reviews

    1.5/5stars

    Average of 8 Customer Reviews

    Customer Complaints

    34 complaints closed in last 3 years

    10 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    Location of This Business
    3414 Brookpark Rd, Cleveland, OH 44134-1204
    BBB File Opened:
    11/24/2003
    Years in Business:
    20
    Business Started:
    6/2/2003
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Spitzer Autoworld Cleveland, LLC
    Business Management
    • Mr. Ronald Baker Jr., General Manager
    • Mr. Alan Spitzer, President/CEO
    Contact Information

    Principal

    • Mr. Ronald Baker Jr., General Manager
    • Mr. Alan Spitzer, President/CEO
    Additional Contact Information

    Email Addresses

    Industry Tip

    BBB Tip: Buying a used car

    Customer Complaints

    34 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    02/13/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Resolved
    I purchased a Dodge Ram from Spitzer CDJR in Brookpark. OH 44142. I have also had warranty for this vehicle which I have brought in for service 3 times for the vehicle not starting up all the time. Each time they sent me on my way stating everything is great and nothing is wrong. 2 days ago the same issue happened again and now the Dealership says I have to pay 900.00 in repairs. How?!? When it was in the shop for the same reason as it is today. This seems to be an electrical problem and a starter issue from the first time it was in the service center. Doesn’t seem fair as I just want my truck fixed. I love my truck but I shouldn’t be paying for something that was clearly misdiagnosed the first couple times at the service center. I know a little something about cars and I can tell this isn’t right. I’m in the service industry as a ****** ******* and you have to make it right for customers if it’s right. Spitzer sold me a lemon and knew it had problems and now downs want to fix it. They want to take money from consumers and not own up to the things they did wrong. Someone help me please. ******** **** **** ****** **** ** ************* ** ***** ********** All I want is my truck fixed and Spitzer Cleveland to hold the word of helping fix a problem they should not fixed from the start.
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    Customer Reviews

    8 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Chinester W

    1 star

    02/08/2024

    I purchase a 2*** **** ******** from this car dealership. This is my first car note the camera was not properly installed the front of my Jeep is something up under is very unbalanced and they sold me a jeep that has a bad battery. I just purchased this vehicle not even 4 months ago and they are saying that it's my problem. As up under my warranty the only battery that is a hybrid is covered. why would they put a hybrid when I have the original battery. They never tested the battery they claim they did a full inspection and they did not because if they did my car will not constantly need to jump not to mention I signed my paperwork and did not receive this vehicle until after 4 days after and again the back camera was not even properly installing still not installed properly. I text the person ( starts with z) that sold me the car. I have it in black and white (text messages) and I called and left a voicemail for the dealership that's supposed inspected the car. and never received a call back. It took me over a month and I had to go back in person just to get my documentation of me buying this car and again I have this in text message as well. I just left them today regarding the battery I sat there for an hour and was told to take it to the back for them to look at the battery and I be told by someone else they can't help me. I should have brung it in 4 days ago. I have two autistic children that I transferred back and forth to school and I am currently pregnant as a single mother my car note is $800 a month and they know I am on social security. I will never recommend this car dealership to anyone they are not fair and they do not inspect their cars properly.

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