Business ProfileforNorth Coast Mitsubishi-West Cleveland

On Janurary 6, 2024 I checked a car and did a routine inspection including use of an ODB 3 Scanner designed to pull code issues on the car and both inspection and ODB scanner came up as clean. Excited to finally be in a car after months without, I had the team prepare a sales agreement. On 4 different occasions I was given a false sales agreement most likely to dissuade me from purchasing the vehicle based off of my refusal to finance with them and to go through a private lender which I have files attached for proof of a private lender. After almost 2 weeks of trying to obtain the sales agreement, Due to the dealers negligence they forgot to have me sign the check before signing the title away, thus meaning I will have to return and sign it in which they were rushing me to come in and sign the check for $6,767. That is when I informed them the day prior on Friday Jan. 19, 2024 approx. 8 days after the purchase of my vehicle, too soon to have been caused by me, A oil pressure light had come on and when they were informed of this over the phone and in-person, I was told I had one of 2 options. They will repair the problem for me free of charge or they will buy the car back from me completely. Both made clear to me on before Jan, 30th then again when I had the diagnosis paper in which they back tracked stating they will only pay for half of the repair because of the cost, ignoring the fact it was most likely diagnosed prior to my purchase of the car based off the fact 1. It had came so soon and 2. The price for the 2012 VW Passat SE was especially low for what it offered. I had my speculation on the issue with the vehicle because the low price. As of writing this complaint on February 10, 2024 I have not receive any sort of compensation whether it being repair or replaced in fact I have sent out many calls to try and get in contact and was denied the chance to speak to a manager or sales team by being placed on hold then hung up on from ***** *********