Business ProfileforBatteries Plus

On May 16, 2022 I went to the store to have the battery in my iPhone 8 plus replaced. A nice young man named Cam took care of me. I waited for the repair. After about 30 minutes he came out and said he was having trouble removing the battery. He siad he needed another hour. I left to run some errands. When I returned he was still working. After another 30 miutes he came out and said he was done and everything was fine. He had me sign a paper. I left and went home. When I got home 30 minutes later I tried to make a call. I realized the volume and the speaker were no longer working. I could not make or receive calls. I called the store on my wife's phone and Cam asked me to come back. He had the phone for another hour plus. This time when he came out he said he could not fix it and that there was water in the phone. I would need to go to a specialist shop in Aurora. The 2nd shop owner was very very quick to confirm the presense of water, he showed me. He dried thw phone out and tested it thoroughtly. Turns out the camera was also wet and no longer worked. He fixed everything and charged me for the repair. When I finally spoke to the regional manager at Batteries Plus he proceeded to tell me there was no way they introduced water into my phone and it was my problem. This was after Cam told me they would "make things right, work with me". I lost a full day getting my phone fixed, three trips to the shop. There is no way I got water in my phone. It worked just fine right up to the time I gave it to them to work on it. I use it continually for my business, They need to pay for my repair bill (attached) for the company they sent me to!