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Business Profile

Auto Services

Automark Automotive Corp

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/16/2022

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August 8th, 2022, I paid Automark Automotive $474.56(approx. half of the original quote of $950.65) to refabricate the exhaust system on my 2012 Nissan Versa. Essentially everything from the Catalytic Converter to the tailpipe was to be redone. When my vehicle was left with them, I was told the work would be complete in several days. I received a text message at 8:08pm 8/8 that my vehicle should be done by Wednesday evening(8/10) pending the receiving of all parts. I then received another text Thursday 8/11 at 11:59am stating new tracking info indicates remaining parts will be delivered Monday 8/15. I initiate contact on Monday 8/15 at 2:30pm as I had not heard anything. I arrived at their location around 6pm after several failed attempts to make contact with Mark Reese. By this point, I was without my vehicle for a week. Finally he texted me indicating my vehicle could then be picked up on Tuesday morning(8/16) provided I paid over the phone the remaining balance. Around 2 hours later, I received a text indicating my vehicle was not complete yet and would be around Thursday or Friday of the same week. The next morning, Tuesday(8/16) I received a text at 8:13am indicating my vehicle would be ready at an agreed time of 6:30pm the same day for pickup. When I arrived, I was a little concerned that the work may have been rushed. As the vehicle was on the rack, I noticed the welds were very crude however appeared on face value as complete. Once I paid the $276.13 balance, adjusted as the actual full replacement did not occur, I left. Several months later, my O2 sensor started to indicate issues. My mechanic determined all 4 welds were leaking. In fact, 1 particular weld was not even completely welded. I initiated contact with Mark Reese about getting a refund-or at least partial refund on the work as his invoice indicates I am entitled to a 2 year warranty on both parts and labor. Since he is out of business, I am asking for a refund. I have not heard anymore.

Automark Automotive Corp is NOT a BBB Accredited Business.

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