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          Find a Location

          First Student has 663 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileFirst Student

            Transportation
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            191 Rosa Parks Street, 8th Floor,

            Cincinnati, OH 45202

            Visit Website
            Email this Business
            (800) 844-5588

            Customer Reviews

            1.24/5

            Average of 17 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            36 complaints closed in last 3 years

            16 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F
            This business is not BBB Accredited
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            Businesses in this category

            Years in Business: 24

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Overview

            This business offers student transportation services.

            Business Details

            This is a multi-location business.

            Find a Location

            First Student has 663 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              191 Rosa Parks Street, 8th Floor,, Cincinnati, OH 45202
              Email this Business
              BBB File Opened:
              4/17/1997
              Years in Business:
              24
              Business Started:
              7/6/1999
              Business Incorporated:
              8/28/1991
              Type of Entity:
              Corporation
              Related Businesses
              Business Management
              • Mr. Tom Secrest, Vice President
              • Mr. Darryl Hill, Senior Vice President
              • Mr. John Kenning, President/CEO
              • Mr. Dean Suhre, COO
              Contact Information

              Principal

              • Mr. John Kenning, President/CEO

              Customer Contact

              • Mr. John Kenning, President/CEO
              Additional Contact Information

              Phone Numbers

              Email Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              36 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              03/13/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Unanswered
              This company is a school bus company that is very poorly run. When other schools have half days or get out early, it forces the bus for our school to have a late pick up. My son is over 45 minutes late every time. They either do not have enough buses or drivers. This an easily be resolved by the company. It is unacceptable that my son should be getting home that late. He is 7 years old. He has homework to do, dinner to be eaten, a bath and then off to bed. When he gets home late it throws off the whole schedule. And sometimes he has after school activities that he will either be late to or have to miss because he gets home too late. This has to stop! This company must be warned or get in trouble for this! It doesn’t matter how many complaints the school makes or we make, nothing changes. Their staff is less than friendly, very nasty. I will also be reaching out to our school district to fire this company!
              Read 35 More Complaints

              Customer Reviews

              17 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              DAna V

              03/20/2024

              The bus driver targeted a 12 year old child. Even with a complaint, physical evidence and him admitting to it. We had to contact the police and the corporate office before he was removed from the bus. He continued to be the driver for 4 1/2 days. Once corporate found out he was instantly removed. Now he's suspended while investigated. There should be no he might come back. He is a predator and he should not be driving a school bus and it should be in his record so he can't try to groom another child. The child is traumatized and if we can't trust our school bus drivers who can we trust. Our kids safely are in these people's hands. He abused his title of a trusted safe school bus driver!
              Read 16 More Customer Reviews

              Local BBB

              BBB Cincinnati

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