ComplaintsforAppliance Parts 365
Current Alerts For This Business
On November 18, 2022, BBB conducted another review of this business. To date, the pattern remains with the addition of concerns pertaining to failure to provide accurate products ordered and delayed response times”
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/30/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I placed an order for a replacement stove switch on 10/9/23. I received the switch about a week later and discovered the part did not match my stove as described on their website when I ordered it. I followed the protocol given via email to initiate a return 10/18/23 and never received a response. I submitted a chat request via their website and sent a follow up email again on 10/24/23 with no response. At this time I have sourced the part elsewhere and have fixed my stove. I am currently seeking to return the part I received from this company and receive a refund. thanks, ******* *******Business response
11/07/2023
Hello,
I am sorry that the customer was not receiving responses in chat. I can confirm that a RMA has been created and that the instructions for return have been emailed to the customer. I do encourage them to monitor both their inbox and spam when looking for communications from us. We hope the customer find this satisfactory.
Sincerely,
Your Parts Team
Business response
11/14/2023
Hello,
I am sorry there is confusion but the customer was sent a return label and therefore the shipping has been paid for by us. If the customer sends the item back, a refund will be processed once we receive it back.
Sincerely,
Your Parts Team
Customer response
11/18/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ** ********* and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.I have not yet recieved my refund in full. According to reviews and other BBB complaints refunds are delayed regularly. I'd like to keep this complaint open until it is fully resolved by my receiving the refund I'm due.
Regards,
******* *******
Initial Complaint
10/27/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
I purchased an appliance part in October 2, 2022 order # ******* a bin for my refrigerator. The item was on back order and I did not receive it until a few months ago. The part I ordered was not the correct part and returned it 9/28 with their approval (return authorization # RMA *******) and I sent it UPS. They initially said they didnt get it back. Then I emailed Joe F****** the tracking # ****************** and he stopped emailing me back. After many phone calls I finally reached someone who said the refund has been approved weeks agos. I did not receive my refund and their communication is very poor.Business response
11/07/2023
Hello,
I can confirm this customer was mailed a paper check refund. We do consider the situation resolved and hope the customer finds this satisfactory.
Sincerely,
Your Parts Team
Customer response
11/12/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.
Regards,
**** ********Customer response
11/13/2023
Can you close this the check CameInitial Complaint
10/23/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I ordered a replacement fridge door shelf from them on June 8, 2023 and when it arrived the box was very damaged and the product was broken and unusable. I contacted the company on June 15 about getting a non-broken shelf and I haven’t heard back. I have tried since to call and email and get this problem resolved but can’t get a hold of anyone to help. At this point I just need a refund and will work with a different company I guessBusiness response
10/24/2023
Hello,
We are sorry that the part ordered was broken in shipment. Unfortunately, that is an item that is no longer available to us. I can confirm the customer was refunded back to their payment method today, 10/24/23. Please allow 5-7 days per your financial institution for that to reflect.
We apologize for the inconvenience but we hope this resolution was satisfactory.
Sincerely,
Your Parts Team
Customer response
10/25/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ** ********. As long as they follow through with the refund, I find that this resolution is satisfactory to me.
Regards,
******* ******Customer response
11/27/2023
I am writing in reference to a complaint I made against a company that has ghosted us. The claim number is ********. We never received the refund check that the company promised. What kind of course of action can we take now?Business response
11/29/2023
Hello,
I can confirm that this customer was refunded back to their original payment method ending in *5418 on 10/24/2023. We do consider this matter as resolved.
Sincerely,
Your Parts Team
Initial Complaint
10/19/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
Part ordered arrived broken due to inadequate packaging. No response from the company after multiple complaints.Business response
10/24/2023
Hello,
I am sorry for the delay in responding to the customer but we did reach out on 10/20/2023 via chat response and asked if they would like a replacement or refund. When no answer was received, we did process a re-send for the customer. The USPS tracking number for that shipment is: **********************
We are sorry the item was damaged in shipping but we hope the matter is resolved satisfactorily.
Sincerely,
Your Parts Team
Customer response
10/28/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.They went above amd beyond to ensure the oart would not be damaged in shipping this time.
I did respond to their email but through the support ticket. I emailed several times.
I am satisfied now. Thank you
Regards,
****** *********
Initial Complaint
10/14/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I ordered an upper controller for a dishwasher with a 2 day delivery . That was over two weeks and I’m still waiting for the part . We have been doing dishes by hand waiting for that part.Business response
10/16/2023
Hello,
I do show the customer's order as delivered 10/16/2023. Unfortunately, we do not have 2-day shipping. There is ONLY standard ground shipping which is 2-7 business days. As a reminder, business days do not include weekends or holidays. As the order has been fulfilled under all parameters, I am sorry the customer is unhappy but I am not sure what else to do in the situation. We value every customer and do our best to meet their needs.
Sincerely,
Your Parts Team
Initial Complaint
10/02/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I ordered a ** refrigerator replacement drawer on September 17th 2023, on a Sunday. Within 2 or 3 minutes, I realized that I made an order mistake, ordered the wrong part number. I immediately emailed Appliance 365 and requested that they do not send the drawer and to please issue me a refund. No response. The part arrived at my house 2 days later, with the incorrect packing slip/invoice. I immediately emailed again requesting a process for a return and refund. No replies. I even used their chat feature for assistance…no response. I’ve called the phone number several times, no response. I’ve emailed a couple of more times, no response. This cost me approximately 90 dollars.Business response
10/03/2023
Hello,
I do apologize that the customer was unable to reach us by phone. The customer placed an order on a Sunday. We do not work Sundays and the chat was not seen. The order did ship the next day. The customer was sent 2 emails on September 18th with the RMA number and instructions for return. I would advise that the spam or junk folders be checked for communications from us. We do not issue a credit without receiving the merchandise back. If the item was already sent back, the customer can chat with tracking information so that we may track the part. I am sorry that the customer has not been satisfied but will get this taken care of as quickly as we can. I will await response from the customer.
Sincerely,
Jordan
Initial Complaint
09/25/2023
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I ordered a dishwasher rack in May 2023, for which my credit card was promptly charged, and I received the attached email. I never received the rack. I emailed and called Appliance 265 to inquire but have not received any response. I am looking for a refund. Thanks!Business response
09/26/2023
Hello,
I do apologize that the item has been on a backorder. We have issued a paper check refund to the address we have on file for ********. We apologize for any inconvenience that may have been caused.
Sincerely,
Your Parts Team
Customer response
10/06/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.The company issued a refund by check, and it successfully deposited into my bank account. You can mark me as satisfied.
Thanks!
-******* *****Initial Complaint
09/08/2023
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
Parts never received for order on 12/28/2022. Applianceparts365 then cancelled order upon my request. Refund never received for order on 12/28/2022. Hello **** *******, Your order has been canceled. Below is the summary of the order. Your refund has been issued to the original method of payment. Please allow 3 to 5 days for your refund to process. Order Number: ******* Order Details: **************** Date Ordered: Wednesday, December 28, 2022 Billing Address **** ******* ****** ******* ** ******* ***** ********* United States Shipping Address **** ******* ****** ******* ** ******* ***** ********* United States Shipping Method: Economy Shipping Name Price Quantity Total ******* ******** Interface Dispens Part # ********** $108.92 1 $108.92 Sub-Total: $108.92 Shipping: $9.95 Tax (Only if Shipped to ****): $0.00 Order Total: $118.87Business response
09/22/2023
Hello,
I can confirm that this customer has been sent a paper check refund to the address we have on file. We do apologize that the part was on factory backorder status for so long. Unfortunately, that is all set up by the manufacturer. We have taken the concerns of customers seriously and one of the changes we implemented was an entirely new website and ordering system, that does not capture a customers money at the time of purchase. We are sorry your experience with us was not awesome but we strive to be better every day at serving our customers and will use this experience to help us all moving forward.
Sincerely,
Jordan
Customer response
09/29/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
**** *******Initial Complaint
08/31/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I ordered parts on March 20, 2023. I paid $127.73 total. Their site claims fast shipping as they have a warehouse stocked with inventory. I emailed approximately in May, 2023, they answered back stating parts were backordered but we would have them by July. NO parts! Emailed twice and just again today but no response. No one answers phone. Their site states I can't cancel order once paid for but I REFUSE to not get ,either parts QUICKLY or a refund on my charge cardInitial Complaint
08/15/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
On 6/3/23 I ordered a Dishwasher rack from Appliance 365 - Order # ******* - Paid $96.45. Website said 7-10 days for delivery. After weeks of waiting i tried to contact AP365, no email address, phone number goes nowhere, only a "chat" feature. I did get a response that my order was back ordered until August. Still no responses or delivery of product. I want the part or my money back.
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Customer Complaints Summary
432 total complaints in the last 3 years.
101 complaints closed in the last 12 months.