Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/14/2025

  Type:Facilities Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They provided dangerous living conditions. A large heavy cabinet was not hung properly and it almost fell on me. It would have seriously injured someone. The fence in the yard is about to collapse. They had been put on notice multiple times without ever fixing it. They held part of my deposit stating the place was not cleaned. I spent multiple days thoroughly cleaning the apartment. I sent a letter to them concerning my objections. I was told over a month ago that I would hear back from the property manager and have yet to get a response.

  Business Response

  Date: 01/20/2025

  Hi ***.  I received your complaint from the BBB.  I am sorry you did not have a good rental experience with us.  I wanted to let you know that 3B Realty Group is the management company for this property and NOT the owner.  With that being said I wanted to address each of your concerns:
  1.  The bathroom cabinet fell during your rental.  We did NOT install this cabinet.  The cabinet came with the property when the owner bought the home.  Once you notified us of the problem the cabinet was installed correctly and the problem was resolved quickly.
  2.  The backyard fence is leaning.  You notified us you wanted that fixed.  The owner of the property refused since it didn't disrupt the use of the dwelling.  We were unable to fix it because the owner did not give us approval to do so.  We are unable to fix anything without the owner's approval.
  3.  You were charged a cleaning fee at moveout.  There were scuff marks on the walls due to use and dog feces on the porch.  Both needed to be cleaned in order to rent the unit out again.
  
  I understand that this can be frustrating since you thought the unit was clean enough.  I am happy to split the cleaning fee with you if that helps.
  

  Customer Answer

  Date: 01/24/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  

  Hello,

   

  First off, I don't have and never had any type of animal to produce “feces” and I know how to use a restroom. So the said “feces” statement is a complete and utter lie. Unless you’re speaking on the front porch which was utilized by the other people in the building. I never had access to the front porch if thats is what you’re speaking on. The other people in the building had a dog. The letter received from your company stated “deep clean” I had thoroughly cleaned that residence for days appliances, floors, baseboards, cabinets, everything. Nowhere did it state anything about the walls/scuff marks in your move out list. That would be a paint issue which is something your company would be responsible for. Also some scuff marks on walls is not $335.00 charge. Another thing to note, I only received the move out list days before moving out due to your company’s failure to follow up. I had to follow up on it to even get it. I had sent an appeal to your company MONTHS ago. I received one response and I was told that it would be reviewed and i would be contacted. I have sent follow up messages with zero response from your company. Again, the $335 is being held by you unlawfully and the statements you're making are false. 
  
  Regards,
  
  
  
  *** *******
  
  

  Business Response

  Date: 01/28/2025

  Sorry *** but this is just not accurate.  Attached is the walkthrough report at the time of your move out.  The pictures clearly show a few scuffed walls and feces on the back porch.  I understand you said you don't have any pets but this is on the top deck that only has access from your unit. Maybe in was a animal?  I don't know but either way it needed to be cleaned.  There was also a heater that was missing from the unit.  You had talk to Robyn previously about that and that was suppose to stay with the property. I have talked to the landlord and he is willing the split the cost of the clean with you.

• Initial Complaint

  Date:05/09/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  3-B Realty is falsely holding a portion of our security deposit stating that the batteries in the smoke detectors needed changed and replaced upon our move out. This is a false accusation by 3B Realty because we changed the batteries before we moved out, because smoke detectors make a chirping sound when the batteries need changed, so we made sure to change them all any time they needed replaced. We replaced the batteries a couple of weeks before we moved out and we did a walk-through inspection with Meaghan at the end of our lease and none of the smoke detectors were chirping, because they were all in working order. We received an itemized deduction of $13.50 for batteries and $120 labor charge to replace batteries, for a total of $130 which was taken out of the security deposit which was owed to us. We sent our objection letter in the 15 day time frame via certified mail. We gave 3B 15 days to respond to our objection letter because the batteries and smoke alarms were in working order upon our move out. We waited 26 days and 3B Realty finally responded through a vague text message asking for a receipt for batteries. No where in our signed lease agreement does it state that we need to provide a receipt for batteries upon moving out. The lease agreement states that the smoke detectors should be in working order, which they were because they were not chirping upon our move-out inspection, because we replaced the batteries. Also, nowhere in the lease does it say that we would be charged a ridiculous amount of $120 labor to change batteries. I sent another response to 3B Realty with all of this information demanding our $130 that is owed to us and have yet to hear a response.
  3-B Realty has lied to us about multiple things since our move in date and there are many issues with the house we rented that were never resolved. All we want is the rest of our $130 security deposit back, which was falsely not returned to us as owed per our singed lease agreement.

  Business Response

  Date: 08/21/2024

  Per leasing agent that handled the final walk through inspection, smoke detector batteries were needed and we had to send out maintenance to replace them.  I've attached a copy of the portion of their lease regarding the smoke detectors are their duty to replace the batteries and alert us to any malfunction.  There is no communication on file where we were alerted that they were chirping and they replaced the batteries.  In order to prove that they were actually changed by the tenant, receipts from the purchase of the 6 batteries would suffice as evidence.  All other areas of the final walk through were sufficient and no other repairs were needed.  To date, no other communication has happened and no receipts have been provided. 

  Customer Answer

  Date: 08/22/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.  3B Realty offered to give us half of the $130 dollars they owed to us due to not providing receipts for batteries.  There is no where in the signed lease agreement stating that receipts are needed upon moving out to prove that batteries were replaced.  All smoke detectors were in working order with fresh batteries because we replaced them.  3B Realty has no proof showing as to why they changed the batteries in the first place, because they didn't need changed and were not beeping.  We sent them an e-mail stating we didn't agree with their decision and expected our Full deposit back.  3-B Realty lied about needing a battery change and offered no proof as to why they changed them in the first place.  3B Realty never responded to our last e-mail of our objection. There is no where in the lease that says we need receipts and all the smoke detectors were working upon our move out inspection.  Still waiting on a response from 3B Realty.  
  
  
  Regards,
  
  
  
  ***** *******
  

  Business Response

  Date: 08/22/2024

  Unless tenant has proof that batteries were changed at move out, it is our duty to ensure their safety and that batteries are fresh for the next tenant that is going to move in.  3B Realty made a gesture of remedy by offering half of the money to be returned since no receipts were able to be provided, but former tenant would not agree to meet in the middle.  What we withheld from the deposit was the cost of labor to send someone over to replace them and the cost of the batteries themselves.  We did not charge anything above or beyond that.  

• Initial Complaint

  Date:03/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The rental property is in poor condition and during move in, approximately 6 months ago, they stated they would repair the furnace to include an air filter. The filtration was never added and this has caused significant adverse health conditions including difficulty breathing, nose bleeds, migraines, chest pains and burning eyes. They have also been slow to repair a water leak which I requested last week on 3/21/24, leaving me without water since and still as of writing this complaint has yet to be fixed. The front door also does not close and that has not been addressed by the company.

  Business Response

  Date: 04/08/2024

  Hello ********,
  
  
  In response to your complaint made on April 3, 2024: A work order for maintenance was opened by you, the resident, after hours on 3/21/24 at 5:18pm. Maintenance is open for service calls Monday-Friday 8am-5pm as stated in your lease agreement. After-hours requests are handled the following business day during business hours. You selected the days and times in which you were available to schedule the service call and they were: Resident submitted preferred times – System
  03/22/2024 at 01:00PM - 05:00PM EDT, 03/25/2024 at 10:00AM - 02:00PM EDT, 03/26/2024 at 10:00AM - 02:00PM 
  
  
  You submitted 2 repair requests, for a faucet and a door, on one work order.  Our plumber scheduled on Tuesday, March 26th at one of your scheduled times to come and repair the bathtub faucet you reported. This was repaired in a timely manner, and you were not left without water as you incorrectly stated in your complaint. The door issue was not resolved yet at this point.  The plumber was assigned to address the plumbing issue. We assured you that a separate contractor would be sent out to resolve the door issue in a timely manner. 
  
  
  You have been a tenant since August of 2023. On March 25, 2024 at 8:09am, you sent an email to our office stating that you wanted to terminate your lease agreement early effective on April 30th, 2024. Our office informed you that your lease agreement does not allow for early termination. You stated that you lost your job back in November 2023, and cannot afford the rent payment, so you'd be leaving at the end of April 2024 and relocating out of state. Our office gave you several options to fulfill your lease agreement obligations. After realizing you could not terminate your lease agreement early without settling your obligations set forth by the agreement, you stated in an email back to us that you're now terminating the lease early because the landlord did not put a filter in the furnace, and it's causing health issues despite the fact that the issue was never reported to our office prior. If you felt that the home was creating significant health concerns, a phone call should have been immediately made to our company when the issue occurred or a maintenance request should've been submitted by you. This could have been resolved in a timely manner. You have been residing in this property for approximately eight months, and never reported any maintenance issues nor submitted a maintenance request for anything.  We are truly sorry to hear that you are not happy with our service, but we cannot repair items that are not reported to us.
  
  
  Upon moving into any of our rental properties, our leasing agents instruct all tenants on how to submit maintenance requests during their residency. We also inform new tenants that they should live in the property for 7 days, then open a maintenance request with any items that they would like to be addressed or noted for move-out.  This is referred to as the 'Tenant 7-Day List'. We did not receive a 7-day list from you. You received a copy of your lease agreement on your move-in date which included information on how to contact our office, and how to submit maintenance requests, and how to submit your 7-day list. You chose not to submit a 7-day list.  
  
  
  The Maintenance department sent out two emails regarding maintenance service calls. One was sent on 12/18/23 and another on 1/18/24 which provided informative information regarding furnace filters, winterizing the home, service calls, and additional important information on maintaining the home properly. We received 2 email-read receipts confirming that you received and opened each email that we sent to you.
  
  
  On March 29, 2024 at 10:30am, you opened up five more maintenance work orders with additional complaints. The maintenance department called and left you a message the same day at 12:45pm. stating to return our call to discuss the additional five maintenance requests you submitted after you submitted your request to terminate your lease early. You called back on Monday April 1, 2024 at 9:35am, and again we returned your phone call at 10:32am. On March 31, 2024, you officially opted out of receiving all communication from our office via text.  As of Wednesday, April 3, 2024, all of your maintenance requests have been resolved according to the contractors who performed the work. 

  Customer Answer

  Date: 04/10/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  Regards,
  
  
  
  **** *******
  

  Customer Answer

  Date: 04/10/2024

  The maintenance requests were not completed as 3B has indicated. There is mold in the basement and water leaking into the basement from the walls has not been addressed. This water puddles up and remains for weeks at a time whenever it rains. 

  3B has contradicted themselves over the phone with me and via email regarding work that was completed and how work orders must be entered in the system. I have attached the original defect that 3B completed during move in and was not addressed until after a 6 month period. The mold and water issues in the basement, as previously mentioned, have caused adverse health effects and they continue to ignore these issues. 

  I was told by 3B the front door was not fixed originally because I included both work orders in the same request and they needed to be entered separately. I then proceeded to enter my requests separately to which they responded by canceling all separate orders and combining into one and a response from Robin stating she will fix what she wants and will cancel any additional requests I enter. I have tested the basement for mold which has come back positive and again they are doing nothing to address the basement flooding during rains which will not resolve any mold issues. 

  I am still seeking a release from the lease agreement. 

• Initial Complaint

  Date:02/05/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 14th, 2023 we bought a house from 3BRealty Group. Per the addendum to our contract, we were to have gutters "repaired/replaced" before closing. We opted for 5 grand less at closing in order for this to be done.
  We received a receipt saying these repairs were completed, but we have been having issues with animals getting into our attic/walls since the day we moved in. We have spent 3 grand on animal removing costs, come to find out the animals were getting in from a 3 yard hole in our gutters that was very clearly never repaired. They got their extra 5 grand, and now we owe Lord knows how much to get our gutters fixed/repair any water damage that the open gutters have done to our roof.

  Business Response

  Date: 02/19/2025

  During the transaction of the sale of the property the buyer (********) wanted the least amount of gutter work done to clear the appraisal contingency. This was done, the contingency was cleared and after living in the property for eight months noticed a squirrel in the attic. 
  
  Buyers executed purchase contract, etc.. We all agreed to the following terms:  purchase price of 207,000 with $7000 in seller credits to the buyer. The buyer would be FHA funded.
  
  See attached purchase contract:  Attached.
  
  Then buyers completed their whole house inspection.  They had full access to the home and roof.  Here is a copy of their defect notice outlining all requested repairs to the home. 
  
  Buyers requested seller to: Seller to have qualified roofer evaluate and determine necessary repairs/replacement of roof and have work completed prior to closing (1.2), Seller to treat for carpenter ants prior to closing. 
  
  Prior to closing seller to have licensed HVAC contractor further evaluate, clean, service and ensure proper operation of furnace and A/C units (14.1). Prior to closing seller to gas service re-established and have a qualified contractor ensure proper operation of all gas fired appliances (14.0)
  
  Seller agreed to this.
  
  See attached defect notice.  Attached.
  
  We agreed to their terms.   Attached all paid invoices for all repairs that were completed to address the defect notice. 
  
  
  Then, after all home condition items were agreed upon, the buyer's appraiser noted in his appraisal that he wanted a roofer to verify that roof, gutters and soffits were serviceable.  
  
  
  Buyer agent notified us of the appraiser's comments.  Seller's response was that he had already agreed to a full replacement of the roof.  He was not also going to do anything with the gutters or soffits at his expense.   If any additional work was going to be done to the home it would be at the buyer's expense or we would terminate the contract.
  
  
  Buyer's agent advised seller that they wanted to pay the roofer to address the gutter and soffit issues as called out in appraisal and they would pay the additional expense for that work by means of reducing their closing cost credits by that amount.    
  
  
  Roofer agreed to "Repair all box gutter seams with sealant help prevent future leaks" and charged an additional $2000 for that work.  The buyer accordingly reduced his closing cost concessions from $7000 to $5000.   This invoice was provided by buyer to appraiser and appraiser cleared the condition. Attached
  
  
  Roofer was engaged to complete all work as listed on his invoice, and was paid in full.  Buyer was offered opportunity for walk through prior to closing According to a text from the list agent they were doing one prior to closing.
  
  
  Both seller and seller's agent understood all work to have been completed in full.  The home is a 3 story home, sitting up on a hill.  It is impossible to see what is pictured unless you are up on a 3 story ladder, which of course none of us were. 
  
  
  
  We request that you retract your BBB complaint and remove your social media posts.
  
  
  
  Regina S****
  Office Manager
  3B Realty Group

  Customer Answer

  Date: 02/28/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  It seems like it was the appraisal company who dropped the ball. Though I still believe that the sellers knew the gutters were irreparable and refused to disclose this. However, I will accept this just to be done with this mess. 
  
  
  
  Regards,
  
  
  
  ******** ********
  

• Initial Complaint

  Date:01/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We leased a home from 3B Realty from 7/25/22 to 10/31/23. 3B Realty withheld $312.90 from our deposit for $150 labor to clean gutters, $125 labor to install 1 window blind, shower curtain liners and rings, $37.90 for 1 blind, shower curtain liners and rings. The home is equipped with gutter guards which renders gutter cleaning unnecessary. 3B produced photos of debris on the roof but not clogged gutters. Furthermore, removing the gutter guards would have violated section 3.1 of the lease agreement which states, “You agree not to alter, damage, or remove our property…” 
  I provided a photo dated 7/21/22 proving the blind was damaged prior to our occupancy. 3B refused to accept the photo as proof because I did not submit the photo to them when we moved in. I took a multitude of photos of existing damage when we moved in. (I have since learned that 3B specializes in distressed properties.) I only submitted photos of the items that were in need of immediate repair or in danger of further deterioration. I argued that there were no shower curtain liners or rings when we moved in. I supplied my own. Since these items did not exist when I moved in, I am not responsible for providing them for the next occupant. 3B provided a photo “of the rings and liner that were present at your 2022 move in as well as the invoice that was paid to the contractor who installed them at that time.” The photo was undated and the invoice is dated 11/8/23 which was 8 days AFTER we vacated.
  I have many photos indicating that an adequate inspection was not done before I moved in. And 3B would agree on this point, since they credited us 4 days worth of rent to cover the time we spent cleaning and the repairs they made before we felt comfortable occupying the property. The complaint dated 6/14/22 filed with BBB also describes evidence of an inadequate inspection. We disputed the charges twice and were told both times that the charges stand. There was no offer of compromise.

  Business Response

  Date: 01/29/2024

  Sorry you are unsatisfied with the resolution as we had replied directly of what you are charged for. 

  Business Response

  Date: 03/14/2024

  The $150 was for the blinds, rings and liners for both bathrooms

  Customer Answer

  Date: 04/15/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  I have described my objections multiple times. I understand the charges against my deposit but I do not agree with the charges. They are fraudulent and unfair and I expected an offer of compromise at the very least. 
  
  Regards,
  
  
  
  ***** ******
  

• Initial Complaint

  Date:11/11/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We’ve had plumbing issues in the house basically since we moved in. They ignore us every time or they send some one who does NOTHING about it and then they ignore us again. Recently we had a sewage backup in our basement. There has been RAW SEWAGE sitting in our house for over 3 days. They sent someone who did nothing for 3 hours and then left telling us they would send someone else. That was 2 days ago.

  Business Response

  Date: 12/02/2022

  Good morning,

  The work order for tenant ****** ***** came in on 11/9 at 11:20am and maintenance immediately assigned it to our plumber at 11:55am. Our plumber accepted it at 11:56am after maintenance called him to let him know the situation. The work order was opened by ****** Franklin in unit #2. This is recorded in ******** and can be verified. Our plumber tried contacting the numbers listed in the work order for both ****** and ****** but no one answered to schedule an appointment. At 1:16pm, our plumber called maintenance to let us know that he could not reach either of the tenants. 
  
  Pete ***** in unit #1 also sent a message to maintenance via text message regarding the sewage and we let him know that we had already sent the work order to our plumber. At 1:25pm, maintenance sent a message to the tenant in unit #1, **** *****, to let him know we need to get in and no one is answering in unit #2. Maintenance gave **** ***** our plumber's number to call so that he could schedule a time to come over and perform the necessary work. Pete called the plumber right away and sent maintenance a message that they would be there in two hours.
  
  The plumber came the same day and snaked the drain but stated that they needed to come back the next day to run a camera through the drain. On the morning of 11/10, at 8:59am, maintenance sent a message to the tenant in unit #1, **** *****, to see if everything was fixed. He replied back that the sewage was taken care of but they still needed to run the camera. Maintenance told **** ***** that we will touch base with the plumber on the status. 
  
  As of Friday 12:33pm, maintenance sent a message to **** ***** to see if everything had been cleaned up and resolved and it was confirmed that everything was good.
  
  During this process, ****** *****, was not home, or present. All conversations were with the tenant in unit #1, **** *****. Everything was resolved in a timely manner. We believe that this complaint was made prematurely. 3B Realty was in communication throughout the entire process, which was resolved in a timely manner. Unfortunately, ****** ***** never called or spoke to maintenance about any of his concerns. Thank you to the tenant in unit #1 who was available, and communicated with us in a timely manner.
  
  As far as any other plumbing issues, all work orders received to date have been completed. 
  
  Thank you,

  3B Realty Group

• Initial Complaint

  Date:10/15/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  3b realty group are slum lords. We have a rat infestation that they refuse to address as well as many structural problems with their building. The windows leak and the pipes flood the basement whenever we try to take a shower. We have reached out to them to send a maintenance person only to be ignored or lied to. We also have been charged 800 dollars for an electric bill for a 2 bedroom apartment. We think they are charging multiple properties on our bill. When we contacted Duke all they told us was to pay or it will be cut off. These people are crooks and do not care about the well being of their tenants

  Business Response

  Date: 10/26/2022

  Dear *** *****,
  
  Thank you for the opportunity to
  respond to your concerns. I've read through your complaint to the BBB and sadly
  feel your frustration. Our goal is to make sure that
  every tenant has a pleasant experience while renting from 3B Realty Group and
  we sincerely apologize for the inconvenience you have experienced. Per our
  conversation, we are in the process of completing all of the requested repairs.
  
  We enjoy having you as a tenant of
  3B Realty Group and hope that you will continue to enjoy your home.
  
  Sincerely, 
  3B Realty Group, LLC
  ###-###-####

  Customer Answer

  Date: 10/27/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ****** *****