Complaints

This profile includes complaints for Sundance Property Management LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Sundance Property Management LLC

  9918 Carver Rd Ste 110 Cincinnati, OH 45242-5530

• 

  Sundance Property Management LLC

  8001 Hamilton Ave. Cincinnati, OH 45231

• 

  Sundance Property Management LLC

  1651 W. North Bend Rd. Cincinnati, OH 45224

• 

  Sundance Property Management LLC

  2542 Montana Cincinnati, OH 45211

• 

  Sundance Property Management LLC

  6400 Cheviot Rd. Cincinnati, OH 45247

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved out of the apartment I was renting August 30th, it’s been WELL over thirty days and I still have yet to receive my deposit back! They charged me for Water, Sewer and trash for a month that I wasn’t even in the apartment, the accusations that I didn’t clean the apartment properly and claims my refund check “should have” been sent out. I’ve tried contacting them numerous times, and I still have yet to receive my check.

  Business Response

  Date: 10/21/2025

  I am showing check number **** was sent out on 9/10/2025. Your lease was through the 31st of August and your lease states you are responsible for utilities through that date. We can issue a stop payment and reissue the check if you need. The forwarding address we sent the check to is an address on ************. 

• Initial Complaint

  Date:09/11/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Property Manager at ******** ****** Apartments in ********** ****, Carrol, gave me a notice of non-renewal on September 10th when my lease expires on October 31st. This is against Ohio law on a fixed year lease as the law demands a 60 day notice. This was only 1 day after I'd received an email asking me for pet verification to renew my lease. She claimed the original lease offer, which i have documented, was "a mistake". She is wildly unprofessional and disregards the law confidently and if I do not get recourse through Sundance correcting this illegal action, I will be filing a lawsuit for all damages incurred in the move, at minimum. I will likely pursue any other charges at my disposal as well.

  Business Response

  Date: 09/23/2025

  I wanted to inform you that, due to recent developments and the behaviors observed, we have sought the expertise of our attorney. They are currently in the process of drafting a formal letter, which we will share with you soon.

  Customer Answer

  Date: 10/06/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  

  The reply does not address my core grievance and instead claims to be sending a letter from their lawyer. This is not true. They've been unwilling to even give me the name of their attorney when directly asked. This company is simply deflecting.
  
  
  
  
  Regards,
  
  
  
  ******** ******
  
  

  Business Response

  Date: 10/24/2025

  The Notice to Leave the Premises sent to you on 9/22/2025 for the grounds of: "Termination of lease due to harassment of management by false reviews, threatening management by yelling and screaming by maintenance staff, and harassing other tenants in the building" was provided to Sycamore by our attorney for service to you. 

  Customer Answer

  Date: 10/24/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  

  This letter was sent in retaliation after the company was notified of my complaint and legal action. They had already sent a letter of non-renewal that not only predates this letter but was still not given within the legal time of proper notice for a fixed 12 month lease, which is 2 months. They have no evidence for any claims of harassment to staff, nor are they any authority on what,  in a review on their business, is false. The fact that they would attempt to dictate the validity of the material of a review from a tenant is damning in of itself.

   

  The property manager, Carol, has not only denied my attempts to get in touch with her attorney directly which is also against the law and i can provide evidence, but explicitly stated that she didn't need a reason in person when notifying me that we'd be receiving a notice of non-renewal Again, all of this was with less than 2 months notice. That's the crux of the issue here. Despite the fraudulent nature of the notice to leave the premises, it has no bearing in the case I'm pursuing. ******** ****** violated the law by not giving 2 months notice on a fixed 12 month lease. Their baseless and laughable legal threats that have been made since i made my complaint have no bearing on that fact.
  
  
  
  
  Regards,
  
  
  
  ******** ******
  
  

• Initial Complaint

  Date:08/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Overcharged for pets per month. nothing in the lease about pet rent and the office worker who's supposed to help blows everything off. need to resolve this because I never agreed to it

  Business Response

  Date: 09/03/2025

  After investigating the complaint, I did find that the application did, in fact, note the monthly fees for pets. I also found the pet addendum was not attached to your lease. However, that doesn't release you from the obligation. Your lease states, under Section 27 (page 5 of 10), that an animal addendum must be on file for all pets. 

   

• Initial Complaint

  Date:11/28/2024

  Type:Facilities Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I’ve tried since July 10,2024 to get answers and a resolution on terminating my lease with The Hill Apartments in Springfield, Ohio. They’re supposed to come in and complete safety inspections and check fire detectors and such. They haven’t done that at all since I moved in April 8th. The hand rail leading to my apartment is very loose and unsafe. My light switch blows the breaker every time it’s used. The furnace filter hasn’t been changed by them. I’ve sent about 10 emails, many many text, and phone calls. At this point I would like my lease terminated on December 15th for their negligence on keeping myself safe. They have not upheld their end of the lease/contract. Any help or suggestions on how to get this resolved ASAP would be appreciated. Thank you.

  Business Response

  Date: 12/09/2024

  I've reviewed all correspondence for your apartment as well as your work order history, which hasn't been but one email right after move in and the issue was jumped on right away. I can also see you had many communications beginning in July with the staff regarding your buy out options and requirements including trying to add your relative to the lease so you wouldn't have to pay any buy out fees. It also sounds like you've already moved out, but not turned in keys yet, and the staff has communicated with you in regards to that too. 

• Initial Complaint

  Date:11/04/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Complaint Against Sundance Property Management
  
  Dear Better Business Bureau,
  
  I renewed my lease in April 2024 with Sundance Property Management for $1,023/month. Despite this, I was informed of unexpected back rent owed due to portal errors. In October 2023, I received notice that my rent was increasing to $973, which I agreed to. However, from October to December, the portal incorrectly showed $763, which I paid. In January 2024, the portal updated to $1,013 without a signed agreement, and I paid this amount until March.
  
  To address the claimed back rent, I agreed to a payment plan of $100 extra each month. Despite following this, the new manager, Ms. D****, claimed I still owed $1,900, citing a missing cashier’s check that I had provided. Late fees have now accumulated, and I am facing an eviction notice.
  
  As a 67-year-old senior, I feel I am being unfairly treated and taken advantage of due to my age. After reviewing my payments, I calculated that I should actually be owed around $250 or more. Instead, I am now being threatened with eviction. This situation has caused significant stress, and I urgently need help resolving these errors and the eviction threat.

  Business Response

  Date: 11/07/2024

  We've updated your account. Your current balance is showing as owning $300

  Customer Answer

  Date: 11/21/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  

  
  We went to court today, and it was determined that their numbers were incorrect. As a result, the $300
  I supposedly owed has been resolved through the court and is no longer due.
  
  
  
  
  Regards,
  
  
  
  ******* ********
  
  

  Business Response

  Date: 12/06/2024

  I believe this has now been resolved. 

• Initial Complaint

  Date:09/30/2024

  Type:Facilities Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sundance property management. ***** ***** apartments. **** **
  ###-###-####
  I have filed a complaint with BBB.
  This is the corporate phone number.
  Do something.

• Initial Complaint

  Date:09/13/2024

  Type:Facilities Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In December of 2023, we applied for and was approved for an apartment at ******* ***** ****./******* ***. Prior to our move we looked at the website to see what amenities if any were included and it was then that we saw that it stated “utilities included, wi-fi accessible, laundry facilities accessible 24 hrs./day as well as additional storage units avail. Dec. signed lease.that was different than the other lease that was also electronically signed but on diff dates???(Jan. 5&6 24) March our electric was discont’d w/o prior knowledge.and charges for trash, water and sewer began. It was at this time that our nightmare began. They began to not only assess 50$ late as stated in lease, but even when on time late fee applies also if your mo./ bal.is over 100$ fee is in effect!! Never sprayed for bugs unless you requested it? Makes no sense! Roaches never left. Brooke & Julie continued to be less than forthcoming as time went by as they consistently falsely reported balances owed on our account based on the ledger.that can be verified by the ledgers that were given to us in support of their bogus charges and payments made listed on the portal, the documents they gave to us and other paperwork that was put on my door. They are all different yet they state the same exact time frames and dates!? To rap things up, after months of requesting verification for unauthorized payments obtained from our bank account. Brooke verified this as fact but was unwilling to return our money. Instead she retaliated by falsely reporting over 5 mos.unpaid rent and filed eviction docs. After agreeing to accept monies owed ,she arranged for us to make the payment at the corporate office in Blue Ash , but in the meantime she had also arranged for a set out by the Sheriff without prior notification She blatantly lied to us in order to enter our apt. while we were gone. She called us and threatened to call animal control to remove my dog if we didn’t return in 10 minutes!!!

• Initial Complaint

  Date:08/07/2024

  Type:Facilities Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Rented and paid 519. Deposit. Rented from 12/09/22- 04/22/24. Gave 6 months notice in dec 23. After I moved a spot was noticed by the landlord of which I said something about upon moving in. Last renters had dogs i have no animals. Had apt **** vaccum every 2 weeks and carpet shampooed 2 times in year. Upon my move the manager said she would apply my deposit to may rent I was current till then. However after that agreement she sent me letter 146.00 due for may 100 of that for cleaning that spot. I contested it and she gave me until july 4th to pay even tho I contested it. She then turned me over for collection Amt. 665. Saying I forfeited all of my deposit. Plus in mid may she rented my apt out and moved in another couple.

  Business Response

  Date: 08/19/2024

  I've done some researching and cannot find the property you lived to dig into the deposit accounting. 

• Initial Complaint

  Date:07/31/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a resident with ****** ***** townhomes in *********** ** from mid June 2021 until July 1 2024. I had my inspection completed and an invoice of repairs was given to me through the online pay portal (which is no longer available to me to view to confirm, so I’d like this emailed to me personally.)
  
  I contacted the property manager I am aware of Shannon J***** and she was very helpful on informing me that a check was sent on July 8 to my forwarding address. I informed her on July 24 that my check still had not come in and she confirmed it was not sent certified so there’s no way to even track the mail on their end. July 30 I left a voicemail around 8am asking for a call from Sundance since I didn’t expect the deposit to be delivered to me on time. Later that afternoon I emailed Sundance and asked for a call back by 230PM EST. July 31, given I have informed delivery set up with USPS I know I won’t be getting the deposit today. Today I called and left a voicemail with the property managers number to have Sundance contact me. I then followed up on my previous day email correspondence and CCd in another email address to assist me. Tomorrow I will have no choice but to open a small claims with the court here and seek out the damages that way, if I don’t get an immediate resolution on this matter.
  
  *I would like to note this isn’t towards the property manager at all, but a reflection of Sundance themselves. The property manager in the past, while I lived there, was very attentive to helping me in a timely manner. I doubt she personally writes the deposit checks out and I assume it’s from the corporate office.

  Business Response

  Date: 07/31/2024

  This check was reissued today with a check number of ****. 

  Customer Answer

  Date: 08/06/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I received my deposit check on August 3rd, 2024.
  
  
  
  Regards,
  
  
  
  ****** ******
  

• Initial Complaint

  Date:07/02/2024

  Type:Facilities Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have moved into a unit at cedar gates apartments ** ******* ***** **. First 2 days of moving things in we had noticed a bunch of brown recluse spiders, then figured out there was an opening in the floor behind the water heater, also the same thing in the ceiling and in bathroom under the sink where pipes are running through the complex, allowing access points for pests such as these brown recluses that have infested the unit I am in contract with. Leading me to deal with this brown recluse infestation and putting my wife and I at risk of getting bit and having health problems in the future. I reached out to the property manager, and she told me it’s not an infestation. Also told me that the spiders were not coming in from there and said she had to worry about getting someone else in their apartment because it had to be ready before they moved in. I have been in this unit since June 13th 2024 and it is July 2nd and it still hasn’t been taken care of. I never was able to unpack anything. My things were infested with brown recluses and I had to sign another lease at another apartment that I’m currently living at. I was required to provide a 60 day notice with cedar gates required through the lease agreement. The way she spoke and the lack of concern and her not willing to deal with the situation. I had no other choice but to provide the 60 day notice and live somewhere else. I am currently renting and under another lease at another property other than cedar gates. Cedar gates is requiring me to pay 60 days worth of rent and I think considering I haven’t been able to live there under these circumstances I shouldn’t have to pay or allow this to go into collections. And was wondering if I could get the money back that I have given them already. Needing help with this situation. Thank you.

  Business Response

  Date: 07/17/2024

  We did bring out the pest control company as soon as it was reported, and the pest control did not find any evidence of brown recluse spiders. They did treat the apartment for spiders at our request even though no infestation was found. When breaking your lease a 60 day notice is required per the legal terms of the lease agreement.

  Customer Answer

  Date: 08/05/2024

  I have submitted photos of the brown recluse spiders we were dealing with. I also have video footage of the spiders that were in the photos. Clear evidence of an brown recluse infestation. The same brown recluse spider every time. Also video proof that they did not take care of the problem the entire time I was living there until July 3rd. By them saying there were no evidence of brown recluse spiders is the exact reason why it wasn’t taken care of. She down played everything I was saying to her about the brown recluse spiders even tho her and the maintenance man seen them both their self. Clear signs of an brown recluse infestation. I should not be penalized for their negligence and lack of taking care of the problem. They’re not being reasonable and I feel like I am being very reasonable about the situation. Also have not received my security deposit I would like that back because they were the ones that breached the contract. This is clear indication of their corruption at the cedar gates apartments ** ******* ***** **.