ComplaintsforSundance Property Management LLC

• Initial Complaint

  08/07/2024

  Complaint Type:

  Facilities Issues

  Status:

  Answered

  More info

  Rented and paid 519. Deposit. Rented from 12/09/22- 04/22/24. Gave 6 months notice in dec 23. After I moved a spot was noticed by the landlord of which I said something about upon moving in. Last renters had dogs i have no animals. Had apt **** vaccum every 2 weeks and carpet shampooed 2 times in year. Upon my move the manager said she would apply my deposit to may rent I was current till then. However after that agreement she sent me letter 146.00 due for may 100 of that for cleaning that spot. I contested it and she gave me until july 4th to pay even tho I contested it. She then turned me over for collection Amt. 665. Saying I forfeited all of my deposit. Plus in mid may she rented my apt out and moved in another couple.

  Business response

  08/19/2024

  I've done some researching and cannot find the property you lived to dig into the deposit accounting. 

• Initial Complaint

  07/31/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I was a resident with ****** ***** townhomes in *********** ** from mid June 2021 until July 1 2024. I had my inspection completed and an invoice of repairs was given to me through the online pay portal (which is no longer available to me to view to confirm, so I’d like this emailed to me personally.) I contacted the property manager I am aware of Shannon J***** and she was very helpful on informing me that a check was sent on July 8 to my forwarding address. I informed her on July 24 that my check still had not come in and she confirmed it was not sent certified so there’s no way to even track the mail on their end. July 30 I left a voicemail around 8am asking for a call from Sundance since I didn’t expect the deposit to be delivered to me on time. Later that afternoon I emailed Sundance and asked for a call back by 230PM EST. July 31, given I have informed delivery set up with USPS I know I won’t be getting the deposit today. Today I called and left a voicemail with the property managers number to have Sundance contact me. I then followed up on my previous day email correspondence and CCd in another email address to assist me. Tomorrow I will have no choice but to open a small claims with the court here and seek out the damages that way, if I don’t get an immediate resolution on this matter. *I would like to note this isn’t towards the property manager at all, but a reflection of Sundance themselves. The property manager in the past, while I lived there, was very attentive to helping me in a timely manner. I doubt she personally writes the deposit checks out and I assume it’s from the corporate office.

  Business response

  07/31/2024

  This check was reissued today with a check number of ****. 

  Customer response

  08/06/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I received my deposit check on August 3rd, 2024.
  
  Regards,
  
  ****** ******
  

• Initial Complaint

  07/02/2024

  Complaint Type:

  Facilities Issues

  Status:

  Unanswered

  More info

  I have moved into a unit at cedar gates apartments ** ******* ***** **. First 2 days of moving things in we had noticed a bunch of brown recluse spiders, then figured out there was an opening in the floor behind the water heater, also the same thing in the ceiling and in bathroom under the sink where pipes are running through the complex, allowing access points for pests such as these brown recluses that have infested the unit I am in contract with. Leading me to deal with this brown recluse infestation and putting my wife and I at risk of getting bit and having health problems in the future. I reached out to the property manager, and she told me it’s not an infestation. Also told me that the spiders were not coming in from there and said she had to worry about getting someone else in their apartment because it had to be ready before they moved in. I have been in this unit since June 13th 2024 and it is July 2nd and it still hasn’t been taken care of. I never was able to unpack anything. My things were infested with brown recluses and I had to sign another lease at another apartment that I’m currently living at. I was required to provide a 60 day notice with cedar gates required through the lease agreement. The way she spoke and the lack of concern and her not willing to deal with the situation. I had no other choice but to provide the 60 day notice and live somewhere else. I am currently renting and under another lease at another property other than cedar gates. Cedar gates is requiring me to pay 60 days worth of rent and I think considering I haven’t been able to live there under these circumstances I shouldn’t have to pay or allow this to go into collections. And was wondering if I could get the money back that I have given them already. Needing help with this situation. Thank you.

  Business response

  07/17/2024

  We did bring out the pest control company as soon as it was reported, and the pest control did not find any evidence of brown recluse spiders. They did treat the apartment for spiders at our request even though no infestation was found. When breaking your lease a 60 day notice is required per the legal terms of the lease agreement.

  Customer response

  08/05/2024

  I have submitted photos of the brown recluse spiders we were dealing with. I also have video footage of the spiders that were in the photos. Clear evidence of an brown recluse infestation. The same brown recluse spider every time. Also video proof that they did not take care of the problem the entire time I was living there until July 3rd. By them saying there were no evidence of brown recluse spiders is the exact reason why it wasn’t taken care of. She down played everything I was saying to her about the brown recluse spiders even tho her and the maintenance man seen them both their self. Clear signs of an brown recluse infestation. I should not be penalized for their negligence and lack of taking care of the problem. They’re not being reasonable and I feel like I am being very reasonable about the situation. Also have not received my security deposit I would like that back because they were the ones that breached the contract. This is clear indication of their corruption at the cedar gates apartments ** ******* ***** **.

• Initial Complaint

  06/28/2024

  Complaint Type:

  Facilities Issues

  Status:

  Unanswered

  More info

  We moved in Dec. 2023. Since then, I have submitted at least 10 maintenance requests through both the current and past rental portal. When we moved in, the washer and dryer were disgusting, the microwave was broken, dishwasher was broken, and a couple months later our stove needed to be replaced. Then, our washer flooded our apartment, to which the third-party person that came to look at it said there was nothing wrong with it.... but, it flooded again. Most recently, for the last month or so, underneath our kitchen sink has been leaking, resulting in our personal items being ruined/damaged. I have submitted four maintenance requests for this same problem and it is STILL not fixed. Maintenance cannot find the leak, so they spoke to "Sarah" and her solution was to leave a bucket underneath our sink and have maintenance "come and check on it for the next week". This is such a large inconvenience as I work from home and each visit disrupts my job as well as having two dogs who bark to no end with strangers in the house. I asked maintenance if a plumber could be called to which he replied, "I guess not." So, their solution is to continuously cause me inconveniences instead of spending the money to find a plumber to address the issue. DO NOT rent from *********** ******* or Sundance Property unless you want multiple inconveniences, a property manager who is in the leasing office only one day a week, and endless maintenance requests. This has been the largest mistake of our renting lives.

• Initial Complaint

  06/24/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Landlord refused to return deposit within 30 days. No letter, no email, and was told they are still going to deduct damages.

  Business response

  07/03/2024

  We have reviewed this file and did find an error due to the software change. The Regional Manager is handling it and will have the account corrected and a refund issued. 

• Initial Complaint

  05/23/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  The ******* apartments has failed to send me my security deposit back. I have an email stating I was owed $110 after they wrongfully took 900 out of my deposit already.

  Business response

  06/07/2024

  After reviewing your account, I found you were charged for carpet damages and stains, kitchen countertop and cabinet damages, range hood filter damaged, and drip pans. I've also reviewed all of the pictures from the move out and found these charges to be legitimate. I do see where a check was sent out to you 4/17/2024 in the amount of 109.20. This was sent to the ******* ***** address due to the incomplete forwarding address we received and the lack of response from our attempt to contact you via email on 4/15/24 at 1:08PM. If you have still not received this check, we would be happy to make a stop payment, reissue the check, and mail it to a different address. Thanks. 

• Initial Complaint

  04/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We own our trailer and rent a lot from Sundance in ****** ***l Mobile home park. March 2023, they started increasing our water bill without 30 days written notice, a violation of our lease. They did it again in June and October, 2 more lease violations. I reached out to the park manager over text and email and got the run around. Then in October they started charging us $57 flat rate for water monthly, a 4th violation of our lease as utilities are to be billed on usage. I reached out over email and got no response for several weeks, went to the park managers boss, and was told that nothing would be done about this problem, I would need a lawyer (that I can't afford as a single mom). Then this month they sent out a letter that they are increasing rent again to $505 ($375 when we moved in 2 years ago), when most of the tenants are already struggling to pay the last rent increase with the astronomical rate they're charging us for water. When I emailed the park manager urging her to stop the rent increase because it's charging the tenants into poverty and charging us out of our homes, she emailed saying that I can sell my house if I think living here is so bad. It's not just me, it's the majority of the park. We're all struggling to pay bills and Sundance is charging us out of our homes while not doing anything for the tenants or improving the park. Our roads are broken and damaged and don't get paved or salted when it snows, they won't send their maintenance person to respond to our requests. We moved here for affordable and peaceful living, and we've been harassed for more money with less in return. Please help, if these people aren't stopped several families living in crisis are going to suffer even more.

  Business response

  04/18/2024

  We have been working through the water billing issues with our provider. We are billing according to local requirements. Yes, there will be an increase for current residents on June 1st like every year. We are increasing to $505.00 this year but this is including high speed internet now, and we did provide a letter to all residents with the details of the program. 

  Customer response

  04/22/2024

  I don't understand what I'm supposed to respond to?

• Initial Complaint

  03/01/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I went to their website and they had listed a 1 bedroom available for rent. I filled out application, paid application fee and applied on 02/27/2024. The next day I received a copy of my background check that they ran on me. I called and left message on 02/29/2024 because no one had called me about the 1 bedroom. On 03/01/2024 ******* emailed me, stating the rental was no longer available. That they had already rented it before they saw my application. I asked for a refund of my application fee because they still have it listed as available and had it not been listed I would've never applied. She replied they do not give refunds.

  Business response

  03/11/2024

  My apologies for your experience. Your $52 application fee will be refunded.

  Customer response

  03/13/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ** ********* and find that this resolution is satisfactory to me. Thank you! 
  
  Regards,
  
  ******** ********
  

• Initial Complaint

  02/21/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Sundance Properties had many issues while staying in their property including mildew, mold, roaches, water/heat and trash. They put me out under these conditions and without notice. They are currently refusing to repay the deposit of $635, apartment was left clean and I have pictures. Sundance is claiming damages and past rent even thought I attempted to pay the rent they are claiming but they refused. On November 1st, 2023 they gave me a notice to leave even thought I had no back rent owed. They are now charging me for November and December rent of the year 2023.

  Business response

  03/06/2024

  The resident lease expired on 7/31/2023. On 9/8/2023 we provided the resident with a 30 day notice to vacate for owner wants possession. On 11/1/2023, the resident had not moved out, so we had to file a holdover eviction notice with ******** County. On 12/21/2023 the resident vacated the apartment. There is a balance due for past due rent, utilities, and damages from move out. Happy to provide pictures if necessary. 

  Customer response

  06/24/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  Regards,
  
  **** *****
  

• Initial Complaint

  01/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Many times without running water and heat; like currently (01/09/2024) Also recently, the water and heat was turned off on Christmas Day 2023 and lasted for a full 72 hours; could not shower or flush the toilet, take a shower, or do laundry. Someone dropped off 2 gallons of Kroger water and some cheap frozen pizza thinking that would help. Apartment manager said that I was "only Inconvenienced for today." Zero apologies, zero resolution. This "leak" they've had in buildings 50, 60, & 70 have been an ongoing issue for the entirety of me vacating this apartment (almost 5 years). The issue is never fully resolved. They have blatant and obvious refusal to completely fix said issue in all it's entirety. Refusal to find new residences that are inhabitable for current residents, refusal for refund on water that is lumped into monthly rent. Have contacted the health department, the news station, and the local ******** bar association. What has clearly happened here time and time again is a complete default on their behalf making sure residents are safe and protected and with basic human needs.

  Business response

  01/16/2024

  I do apologize for the inconvenience caused by the recent plumbing break on our property. Our team worked diligently, even coming out at 3am on Christmas morning, to address the issue and resolve the break as quickly as possible.
  
  We understand that a plumbing break can be incredibly inconvenient, and we apologize for any disruption it may have caused. Unfortunately, these types of issues can arise with older buildings, and it was especially unfortunate that it occurred during the holiday season when it was challenging to find someone available to fix the underground broken pipe.
  
  I want to clarify that the water and pizza we provided were not meant to simply erase the issue, but rather a gesture of thoughtfulness from our Regional Manager in the hopes of providing some assistance to our residents during this time.
  
  Once again, I sincerely apologize for the impact this plumbing break had on you. If there is anything else we can do to assist you or if you have any further concerns, please do not hesitate to reach out to us. We value your feedback and appreciate your understanding.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩