Complaints

This profile includes complaints for PLK Communities, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  PLK Communities, LLC

  5905 East Galbraith Road Suite 4100 Cincinnati, OH 45236

• 

  PLK Communities, LLC

  Vantage Pointe West 2714 East Tower Dr Cincinnati, OH 45238-2600

• 

  PLK Communities, LLC

  Brixworth 5701 Springdale Road Colerain Township, OH 45247

• 

  PLK Communities, LLC

  Northgate Meadows 10101 Arborwood Dr Cincinnati, OH 45251-1513

• 

  PLK Communities, LLC

  Monroe Terrace 300 Courtland Dr Apt K 5 Liberty Twnship, OH 45050

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There had been an issue with mice since I first moved in on December 9th, 2022. Recently I’ve found 5 mice in the mist of 3 days. This is not the first time I’ve seen that many mice in a short amount of time. I’ve called and complained to the landlord, and they charged everyone $5 extra a month for pest control to come by as needed, and still I’m having the same issues with mice in my apartment. I have a 3 month old son who has floor mats that he can’t play on because of this move issue.

• Initial Complaint

  Date:01/29/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Over the past few months we have had an issue with someone smoking / cooking with weed that causes our entire apartment to reek of the odor. Multiple tenants including us have complained over and over and over about this occurrence to the management in Elevation 800 only to have a warning email sent out. Clearly this has no effect because this problem continues to persist. The smell is so bad that it is causing my wife and I to sleep out side of our bed room, where the odor is the strongest, and leaves us with sore throats at the end of the day.

  Business Response

  Date: 02/05/2024

  *****

  We are truly sorry for the issue you're experiencing in your home. It can't have been pleasant and we want you to know that there has not been purposeful neglect to resolve this issue. As you can imagine, complaints such as this are delicate matters. Without proof of exactly which home is causing the smell, we are not legally allowed to pursue a negative action. ****** indicated that she has made multiple attempts to attain that proof to no avail. A court of law would have to uphold any action that we take, so that proof is absolutely necessary. That said, we expect that there will be residency changes in your building based on other factors so we are hoping that in the next few weeks this issue will resolve itself. 

  Please accept our sincerest apologies. Reach out to ****** if you have any further questions.

   

   

  Customer Answer

  Date: 02/05/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ** ********. Although there doesn’t seem to be legal way to resolve this issue. I was promised that other measures will be taken. If this issue does not resolve in a couple of weeks then I will reopen this case and go in a different direction.
  
  Regards,
  
  
  
  **** *******
  

• Initial Complaint

  Date:11/15/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Moved out of ********* *** October 8,2023. Forwarding address was provided to the office one month prior to move out. It is now over 30 days and I have not received my deposit refunded nor any explanation of charges if they are keeping any portion. I have contacted the apt office and I have submitted an inquiry on corporate website as well as left a voicemail at corporate office and have not received any acknowledgement or response

  Business Response

  Date: 01/09/2024

  ****,
  
   
  
  We are sorry for the confusion on the pet fee but are glad that your issue was resolved with ****** and the ********* *** team. We will work to be clearer about the fee v. deposit subject in the future. Thank you for your assistance in getting your account in order.

• Initial Complaint

  Date:10/13/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with "*** ********* **********" also known as "PLK Communities", i do not have a contract with ******** ****** *******, they did not provide me with the original contract, as i requested.

  Customer Answer

  Date: 10/14/2023

  On August 15th I responded to the attached letter sent in regards to the alleged debt sent from ******** ****** *******. I responded by calling the given number and spoke with “Rudy” and requested the verification of the debt. I am not liable for this debt with "*** ********* **********" also known as "PLK Communities", furthermore, I do not have a contract with ******** ****** *******, they did not provide me with the original contract, as i requested. 

  Business Response

  Date: 01/10/2024

  *****,
  
   
  
  You signed a lease agreement with us on August 4th with an inception date of 9.1.2021 and an expiration date of 3.31.22. We received a NTV from you on March 2nd for a move-out of March 31,2022, which does not fulfill the required Notice to Vacate period. Per your lease agreement, we sent the charges that you were responsible for which totaled $736.89. Broken down these fees are:  Insufficient notice billed at $667.50 plus utilities totaling 59.23 and a AES bill in the amount of 10.16. Your $200 deposit was applied leaving a balance of $536.89 in collections.
  
  After speaking with Brooke on two occasions in March 2023, she sent you the email of our Collections Specialist in order to help you get this issue resolved. You are responsible for the debt and do hope that our Collections Specialist was able to help you get this matter resolved.
  
   
  
   
  
   
  
   
  
   
  
   
  
  PLK Communities Website
  Maria L*******
  

  
  

• Initial Complaint

  Date:05/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  PLK Communities took over property management of the apartments in which I reside around November 2022. In Dec 2022, we had severe flooding in the building. During the process of waiting for the place to be renovated/fixed, I lived in a construction zone with exposed beams, cement flooring and the dust and debris that comes with that for MONTHS. They required collecting full rent during this time in inhabitability. When following up with them because they promised they would "do something for residents" affected, they have deliberately avoided my attempts to reach them. During that time, they also had maintenance people walk into my apartment twice while I was in side (they never knocked) - just walked in. One of those times, I was changing my clothing. During that time, they also left my apartment unlocked twice. I was told for months their regional manager, Alicia, would reach out but she never did. They have since taken to not answering my calls at all because they know I am following up on my previous inquiries. This management company is corrupt and criminal by allowing and not caring that people are walking into people's homes.

  Business Response

  Date: 01/10/2024

  *******,
  
   
  
  We are incredibly sorry about your frustration with the water issues at Stetson. Per our multiple conversations and email communications, we addressed the contractor issues as soon as we knew about them. We apologized at the time you notified us. You received a $100 credit to your account as our way of thanking you for your patience as we worked to resolve the issues. We did tackle the larger more serious projects first as we had people completely displaced from their homes. Because the repairs were considered urgent in nature, we notified you that contractors would be in those homes working as their repair schedules allowed. Alicia, our Regional Manager, did reach out and discuss some possible resolutions with you and asked if there was anything else that we could do to make you feel comfortable going forward. You declined her suggestions. At the time your complaint came into BBB, Alicia had no missed calls from you or emails asking for additional contact. Again, having a service issue such as this is hard on our residents, and we take it seriously. We will continue to put our residents’ best interest first. This water situation was an unprecedented event that none of us could have predicted. We are sincerely sorry for your inconvenience.
  
   
  
   

  Customer Answer

  Date: 01/10/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  I alerted the business about my concerns and issues immediately and was ignored for months. Their response states they did not have emails and missed called which is a lie. After waiting months and attempting to reach Alicia, her response to me and I have her email was to state that "it's in the past and now we can move on." This was in response to people simply entering my apartment while I was inside without knocking. 

  They also owed another $100 for an error they made and I was told by Maddie it would get credited. After following up for months, they said there was no error and they would not provide the credit back. $100 for living in a construction zone inside my apartment is insulting and egregious. This company is shady and lies. They keep you hanging for months telling you they are looking into things, then say, it's been a long time. That's their m.o. 

  
  
  Regards,
  
  
  
  ****** *****
  
  

  Business Response

  Date: 01/10/2024

  *******,

  As stated previously, we did address your concerns with the contractor who was doing work in your home. We apologized for that on more than one occasion. We know it was hard to go through the water issues that we were experiencing in the building.It was hard for every resident who was affected. The water issues did not occur from our negligence. Pipes froze in residents' apartments and that is what caused most of the issues. No one to blame and we worked through those issues with multiple contractors as quickly and efficiently as we could. Not that it is important to you but we did have several residents who were fully displaced from their homes. Alicia sent a message in May apologizing that there was a few weeks delay in her getting back to you. She offered her assistance in that message. We work diligently to get things right the first time. Sometimes we miss the mark and we work toward resolution. In some cases, it's best to let the parties part ways as a means of resolution. Again, we apologize for the inconvenience you experienced. On February 28, 2023, you received a $100 credit as was promised. Aside from final water billing of $21.98, you received the remaining portion of your $300 security deposit after you moved. We wish you the best going forward. 

   

  Customer Answer

  Date: 01/16/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  PLK Communities engaged in unethical and illegal practices by letting themselves into my apartment on 2 separate occasions. They further left my apartment unlocked on 2 separate occasions when I was out of town. I notified them of this immediately when it happened and was ignored for months. After months, their manager Alicia told me to move on since it was in the past. Appalling. 

  They further collected full rent for months from me when I did not have use of my kitchen and half my living area during that time. They, for months, said they were going to help tenants out. What they did was buy time by continuing to take full rent for months. Then after months, they provided $100 credit which is not nearly sufficient compared to the rent amount for an apartment that was a living hazard. They did this because they would have charged me late fees if I did not pay, but waited until most of the repairs were done months later so give the insulting credit. I do not accept their corrupt business practices. Consumers should know that this company is unethical and engages in illegal activity merely to tell their tenants their negligent and irresponsible behavior is in the past.

  
  
  Regards,
  
  
  
  ****** *****
  
  

  Business Response

  Date: 01/17/2024

  *******,

  It appears that we are not going to come to a resolution that is acceptable to you. Our apologies and the rent credit did not suffice but that is all we can do at this point. There will be no further action on our part with regard to compensation. As stated on multiple occasions, we did our best to complete the work in a timely manner and to immediately correct any missteps by the contractor. We regret that this unfortunate situation which was beyond our control and that we did not cause, caused you difficulties. We do wish you the best and as for our part the matter is closed. 

   

  Business Response

  Date: 01/19/2024

  Here is the ********** video of *******'s home. As you can clearly see, she had full access to her kitchen and her living room. We did minor drywall repair by the front door (cut out piece seen in the 3D video) and replaced the kitchen  flooring. It is removed in the video. Those are the only two repairs that needed to be made. Clearly, she was using her kitchen and she was using her living room. We offered to change her locks to help ease her concern about vendor access. She refused. We did nothing illegal or unethical with regard to her living situation. This matter is closed. We can email the link to the video if you cannot access it in this platform. You should be able to copy and paste it to view it. Let us know what else we can do to help in this situation. 

   ****************

   

  Customer Answer

  Date: 01/19/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  I have attached a couple of photos to show what the apartment looked like with the carpet pulled up and the walls out, no flooring in the kitchen. This is how the apartment was for months. Each day I would try to wipe things down but more dust in thick quantities would come down each day. This isn't good for the respiratory system. I had to cover my furniture in the living room because I couldn't sit out there anyway with all the dust. They claim I was using the kitchen. If you look at the photos, does that look like a usable kitchen to you for what they call "luxury apartments?" 

  They lied again too as they never offered to change my locks. They said I refused. That never happened. So dishonest. 

  Regards,
  
  
  
  ****** *****
  
  

  Business Response

  Date: 01/30/2024

  Attached is a copy of an email exchange between Alicia and ******. In these emails, dated May 22nd, Alicia offered to change the locks and then reiterated it again when ****** did not respond. No one lied about this. Perhaps, ****** has just forgotten about it. Regardless, we have the documentation. As stated before, we worked diligently to restore your home. You had full use of your kitchen and entry and living area despite the fans which were temporary to dry out the spaces. You had minor drywall work and kitchen floor replacement. None of that would have prevented your from using your areas of your home. As stated previously, we worked with our contractors to resolve everyone's issues as fast as we could. We credited your account as promised.

   

  Customer Answer

  Date: 01/30/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

   

  Alicia sent me an email long after the issues occurred because I had to contact PLK repeatedly when she never got in touch. I had numerous calls with Maddie at their front office who kept telling me Alicia was going to contact me. In the emails, you can also see that she tells me in regard to people simply coming into my apartment that it's in the past and that we should just move on. The same people who were letting themselves in would still have access to my apartment whether or not you changed the locks. It doesn't change the facts that you left my apartment unlocked twice when you left yourselves in when I was out of town. 

  It doesn't change the fact that you left yourselves in twice when I was inside without giving me an opportunity to answer the door. They had a key to let themselves in. The callous and unethical manner in which you handle issues is why nobody should ever work with you all. 

  The fact that you lie is why the public should not work with you. I have already repeatedly stated the issues at hand. Living in the conditions I lived in is not acceptable. This went on for months. 

  
  
  Regards,
  
  
  
  ****** *****
  
  

• Initial Complaint

  Date:12/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So I moved in to ******** apartments in February 2022 and my first night in my apartment I got a welcome party from roaches and had to leave and go to a hotel for 2 nights. They were coming from everywhere.I moved out September 30 2022. I had to move because the bugs were so bad along with the plumbing and electric and upstairs neighbors party all night every night and I never got any sleep and some of the people living there were so dirty and also didn't clean up after their dogs and dog crap was everywhere. I had to throw all of my furniture away when I moved from there. I was blamed for bringing the bugs with me and Kailey is trying to charge me for exterminator fees and for the rest of my lease..And when my grandkids came to stay they would always leave sick because of the mold in the apartment. The upstairs neighbors were nasty and flooded my place on more than one occasion. I asked Kailey to let me out of my contact but she refused and sent me a letter charging me over 7,000. And going to send me to a collection agency and ruin my credit. I have pictures and witnesses of the hell that I went through in the months that I lived there.All I want is for this to be dropped and not sent to a collection agency and my credit report.And I have proof and witnesses that I didn't bring bugs with me when I moved in there.

  Business Response

  Date: 01/10/2024

  ****,
  
   
  
  We are sorry about your dissatisfaction with your apartment at Lakeside. We did a thorough inspection of the home on multiple occasions before you moved-in and all are documented. There was no indication of pests in the home prior to your occupancy. Verified by our inspections, our professional cleaning contractor inspections and the HVAC company that we had in to service the HVAC unit. We had the vents cleaned as well. It’s not uncommon for new renters to bring pests with them in their boxes without them even knowing it. Per your request, we scheduled pest control to your home for bedbugs and as the home was not prepared per the written instructions the company was unable to treat. As for the ceiling leak, you placed the work order on 2.17 which was due to a plumbing issue in the home above yours. We addressed the issue as quickly as we could and repaired the ceiling. We have a record of each maintenance request and the resolution date. We do not have any record of formal noise complaints about your neighbors. At the end of the day, we did work as best we could with you to help make your stay here as comfortable as possible. Sometimes our best is not quite enough, and we were sorry to see you go. That said, your lease agreement states that the required Notice to Vacate period is in writing thirty days prior to the lease expiration. We never received notice from you but we did get your keys back after you vacated. The balance of your lease and the expense for pest treatment were billed to you. You did speak with our District Manager, Shanda in January about a payment plan for the debt and she gave you the contact information of our Collections Specialist. Neither Shanda or Kailey has heard from you since that time. We do hope you were able to connect with the CS to resolve the issue in the best way possible for you.

  Customer Answer

  Date: 01/11/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  Regards,
  
  
  
  **** ******
  

  Customer Answer

  Date: 01/11/2024

  They lied and they are still trying to charge me for the exterminator. I have picture of how bad the place was infested when I moved in and plenty of witnesses of how bad it was. My pictures tell the truth. I have a video of my refrigerator with roaches in it and it was before I moved in.And I didn't have one box that I packed my stuff in it was in storage containers. And from where I moved from I didn't have any bugs

  Business Response

  Date: 01/12/2024

  ****,

  We have asked our Collection Specialist team to remove the $477 Exterminator Fee from your Final Account Statement which is now with ******** ****** *******. The rent charges remain and are still your responsibility for payment. The only way to get the account removed from your credit report is to remit payment for the remaining balance of $781.98. As for the BBB complaint, we consider this matter closed and we do wish you the best going forward. 

  Customer Answer

  Date: 01/19/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  Regards,
  
  
  
  **** ******