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Business Profile

Property Management

Excel Development Company, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/08/2024

    Type:Facilities Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The building has been suddenly having issues with roach s. The infestation is so bad and Excel refuses to properly take care of the problem. My boyfriend and I have lived here for over 3 years now and never had even one single roach. All of the sudden about 2 months ago an infestation canne out of nowhere. Now the roaches are coming back. The tenant across the hall has roaches so bad that when he opens his door the swarm the hallway. This is a mental health building and the tenants don't always speak up for themselves. The bugs have gotten so bad they are on the walls even the ceiling. I've been able to keep them out our unit this time by paying under our door. Something needs to be done about this problem.

    Business Response

    Date: 09/03/2024

    September 3, 2024
    6225 Lisbon Ave #2
    Cincinnati, OH 45213

    Dear BBB,

    Thank you for bringing this matter to our attention. We would like to address the complaint made by ****** ********* regarding pest control at one of our properties managed by Excel Development.

    After reviewing our records, we would like to clarify that ****** ********* is not a tenant at the property in question. Excel Development conducts general pest control services on a quarterly basis, as per our standard operating procedures. These services are conducted by a licensed pest control company unless access is denied by the tenant.

    Furthermore, we have not received any direct reports or requests from the tenant, either personally or through their case manager, regarding the need for additional pest control treatments in their unit.

    To ensure that all concerns are properly addressed, we will have our Quality-of-Life inspector conduct a visit to the unit to further assess the situation and determine if there is a need for additional pest control measures. If the inspector finds that further treatment is necessary, we will schedule pest control services accordingly and implement an ongoing follow-up every 10 days, as permitted by the state of Ohio.

    We are committed to maintaining a healthy and safe living environment for all our tenants and will take all necessary steps to ensure that any pest control needs are promptly addressed.

    Thank you for your understanding, and please do not hesitate to reach out if you require any additional information.

    Sincerely,

    Shanika C***
    Property Manager
    Excel Development


Excel Development Company, Inc. is NOT a BBB Accredited Business.

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