Business ProfileforNext Level Plumbing and Drain Cleaning, LLC

I opened a claim with my home warranty company (HWA) regarding water damage to our ceiling in the living room on 11/04. The claim was initially assigned to a vendor and an appointment was made for 11/09, but was scheduled without my consent or anyone contacting me. That vendor never showed up and did not try contacting me until later in the day, which I missed the call and received no voicemail. The claim was then reassigned to Next Level Plumbing & Drain Cleaning, who came out on 11/14 to inspect the situation. After the inspection, the technician said he needed to submit the repair for approval with the warranty company and I would hear back from him in 24-48 hours. It took multiple times contacting HWA in order to get the technician to submit the information needed to approve the repair. During this time, I'm told I will have to pay an additional $475 for the claim, on top of the initial $100 service call fee. I contacted the tech who said he would speak with HWA on 11/18. I had not heard anything from the tech or HWA for over a week, so I tried contacting the tech multiple times via phone, but received no response until contacting HWA. We scheduled multiple appointments that he missed without prior notification, and I wasn't able to get him back to my house to complete repairs until 12/16, well over 3 weeks after it was supposed to be completed. Once he cut all the piping for my shower out, he "realized" that he needed an additional part that wasn't available and needed to be ordered. I was told the part would arrive by 12/20. After not hearing from the tech I reached out again, on 12/21, only to be told the part had not arrived yet and I would be contacted once it had. I have since reached out to the technician multiple times via phone & text asking for info on the part to procure it myself, with no response. HWA has not assisted me with getting this escalated or sending a different vendor to work on this.