Complaints
This profile includes complaints for Paycor A Paychex Company's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 157 total complaints in the last 3 years.
- 45 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:11/12/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company failed to remit payment for *** and Virginia payroll taxes. That is after they withheld the funds from the payroll they processed. I have attempted to contact them several times but they have not responded and have locked out my access to my account. I now have claims from the *** for $5,115.85 in unpaid taxed. I had fired Paycor for their multiple mistakes and they seem to have retaliated by not remitting the state and federal taxes they had charged me. Now the *** is claiming $6,708.85 for unpaid taxes plus penalty and interest.
Business Response
Date: 11/19/2025
In
looking at the lost client form that was completed by the client when they left
Q1 2023 they indicated that Paycor had no current year responsibility. Because
this was how we were directed to proceed no Q1 taxes were filed & any taxes
that had been impounded but not paid were credited back to the client. They
were informed on 3/21/2023 via Case ******** that $1,419.16 was
being credit back for 940 & UNEVA.
They
were also provided with the Tax File Client Activity Report (attached) that
indicated what taxes payments had been made by Paycor for the payrolls
processed from 1/1/2023-2/3/2023 which was their last check date with us. We
paid $5,410.20 in 941 taxes to the *** for the payrolls process in Q1 2023 with
Paycor. The client would need to work with the payroll provider who had the
responsibility for Q12023 after they left our services to resolve the tax
notice.Initial Complaint
Date:11/06/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Called PAYCOR to inquire about renewing contract for payroll
Customer 12-31-23. 2 year promotional contract
I never asked to close my account
PAYCOR closed my account and charged early cancellation fees $594.00
I tried to communicate with them but they are very closed about this matter
I am frustrated about this company and don’t know where to turn
Please help me and let others know beware
Thank You
***********Business Response
Date: 11/12/2025
Thank you for reaching
out. Our records indicate that you contacted us on October 10, 2025,
requesting assistance with closing your account. During this call, our
representative provided the necessary instructions and offered to send them via
email. Due to your request for immediate assistance and refusal to comply with
the standard closure process, the advocate submitted a Saves Desk case,
initiating contact from our Deactivations Team.
- On October
16th, the Deactivations Team emailed you requesting additional
necessary information to proceed with the closure.
- On October
23rd, a follow-up email was sent, reiterating the need for information
and advising that if no response was received within five days, the
account would be closed, and Paycor would assume no further tax filing
responsibility.
- We did
not receive a response to either email.
- The
account was closed on October 31st.
Based on your actions and
the terms of your signed Client Service Agreement (CSA), both fees assessed are
valid:
- Account
Closure Fee: Your CSA requires a 60-day notice for account
closure. Since the account was closed without this required notice period,
the closure fee was justifiably assessed.
- Promotional
Chargeback Fee: Your CSA also stipulates that if services are
terminated within the 24-month promotional period during which you
received credits, those prior credits would be charged back. This
promotional chargeback fee was assessed as a result of the early termination.
Your Client Service
Agreement for the full terms regarding notice requirements and promotional
recovery fees is also attached.Initial Complaint
Date:10/20/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Cancelled my payroll service, and was charged a "Closure Convenience fee of $246.60 from my checking account on 9-29-25. Requested documentation showing a signed document where I agreed to these charges, and was never obtained.
Also, charged $38.78 on 10-2-25 for "UPS Shipping Reconciliation Costs" even though it was cancelled, and since NOTHING has been sent for payroll for the entire month of September payroll. I called in regards to both cases, and was conveniently disconnected during the call.Business Response
Date: 10/22/2025
We
have reviewed your complaint contesting the Account Closure Convenience fee and
the UPS Shipping Reconciliation Cost.
Account Closure Convenience fee $241.60: We have
attached your original signed CSA along with the T&Cs that were
effective from 2006-2009. It states that 30 days’ notice of closure is
required. Per our miscellaneous fees if proper notice is not provided then
clients are subject to the Account Closure Convenience fee. The client
completed the lost client form on 9/22 with loss effective date of 10/1
which is not 30 days, which makes the fee valid.UPS Shipping Reconciliation Cost $38.78: We checked
with distribution & they informed us that there
was an issue where USPS was not accepting Paycor envelopes, and we had to
ship them via UPS until the issue was fixed. We will enter a credit to be
ACH’d back to their account.Customer Answer
Date: 10/24/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.I requested a signed document from Paycor 6 times without receiving a response, before having to contact The BBB before it was addressed. Furthermore, I received the response, and do not recall receiving the terms and conditions of the contract. Also, the one included in no place does it contain my initials or signature, therefore would not be a valid legal document.
Regards,
**** ********
Business Response
Date: 10/30/2025
Thank
you for your patience while we retrieved the original documents. The first page
confirms it was signed by **** ********, President, on 9/30/2008. This
document explicitly states your agreement to be bound to the terms and
conditions set forth. Both documents are attached.Customer Answer
Date: 11/02/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.Still have not received the refunded credit for $38.78 for UPS Shipping Reconciliation Costs as promised.
Regards,
**** ********
Business Response
Date: 11/11/2025
We have received confirmation that the credit for $38.78 was sent out on 11/6. The
client should have received it in their account on 11/7.Customer Answer
Date: 11/15/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.Still have not received signed documentation that I agreed to pay a fee for not giving 30 day notice.
Regards,
**** ********
Business Response
Date: 11/21/2025
The two attached documents are the signed CSA & the T&Cs tied to the contract.Customer Answer
Date: 11/21/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.The "PAYCOR SERVICES TERMS AND CONDITIONS" does not contain my signature, therefore, invalid. No place on the signed document does it state that I agree to it. I do not mind paying people for services rendered, but I do not like them stealing it
Regards,
**** ********
Business Response
Date: 11/25/2025
It
is stated on the front of the CSA that is signed by **** ********:
"The Paycor service(s) covered by this agreement are subject in all respects to
the Terms and Conditions on the reverse side of the agreement"
The
attached is the front & back of the agreement signed by ****. The fee for
not providing 30 days’ notice is valid. If you would like to continue to contest the fee you will
need to contact our legal team via a Demand Letter.Customer Answer
Date: 11/27/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.I disagree with response, and wish to pursue it with you legal team via Demand Letter. I need a contact number to your legal team, and address to submit a Demand Letter, as calling Paycor in the past, I am punted from one department to another, with nobody able to answer my questions, concerns, or returning my calls.
Regards,
**** ********
Business Response
Date: 12/02/2025
Demand
letters can be sent to:
Paycor
Legal Department
*** ******** ***** ****** ********** ** *****
Fax ###-###-####Customer Answer
Date: 12/06/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.I will send a demand letter to the Paycor Legal department, and see if it is ignored like all my other attempts through Paycor, until I contacted the BBB.
Regards,
**** ********
Initial Complaint
Date:10/01/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Our business started using Paycor in June 2024. During the call with the sales team, the Paycor employee was aware that we were a business newly setting up W2 employees and had never run payroll before. We have been running Payroll weekly since that time. Our company decided that we needed to change over payroll services to better track our employee time in September of 2025. Upon switching payroll companies, we were made aware (by the new payroll company) that there may be a problem with our ** Withholding account and we needed to reach out to the ** Department of Revenue. I reached out to ** department of Revenue on 9/23/25 where I was asked to provide our ** withholding account number. I read them the account number that was listed in Paycor account setting for our business. I was told by staff at ** Department of Revenue that the account number I provided them was not registered to our business, and in fact our business was not even registered for a ** withholding account. I was told that I needed to reach back out to Paycor and request information on what payments were made to ** Dept of Revenue and when. I called Paycor initially on 9/23/25 and let them know what I was told. I received zero guidance on what to do, other than repeatedly being told that I could do nothing but send Paycor a tax notice. I let Paycor know all the details of the problem; our businesses ** withholding tax impounds were not going to our business ** withholding account, an account had never been created, and that I needed assistance with locating the payments that were made by Paycor, as well as questioning why our Paycor Dashboard never alerted us to the fact that we did not have a ** withholding account number. Upon further research into what I have access onto our account, I was able to find out that someone from Paycor used our Paycor Client ID and placed it into the Paycor system as our ** Withholding account number. I have made more than 6 calls to Paycor and no one will help meBusiness Response
Date: 10/07/2025
We appreciate you bringing this matter to our attention.
We have thoroughly reviewed the issues regarding your tax filings and incorrect
account information.
While our records indicate the initial invalid account
number was entered outside of Paycor by user ID ************, our Tax Team has
taken action to resolve the issues for the quarters in question. Following the
correct ID provided in the case created on September 27, 2025 (Case ********),
we have refiled the necessary returns.
Here are the results of those refiled returns:
2024-May, June, July & August – Agency
Rejected/already filed.
2024-September, October, November & December – Agency
Accepted
2025-January, February, March, April, May & June –
Agency Accepted
The refiled returns were submitted electronically (EDI);
therefore we only have the upload confirmations. Paper copies of the returns
are not available.
You should be able to log into your account within the
next few days to view these filings, as it typically takes a few days for
electronically processed returns to appear. We consider the action required by Paycor to update and
file with the correct ID completed.As your service agreement provides Paycor with tax
responsibility only through the 2nd Quarter of 2025, no further returns will be
filed on your behalf after June 2025. You will be responsible for filing your
tax returns for July, August, and September 2025.Our critical response team has reached out to you, *****,
to schedule a meeting to discuss these detailed findings and ensure clarity on
the status of your account. We look forward to connecting with you today.Customer Answer
Date: 10/14/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.The items in the original complaint have not been resolved. This issues persists. The woman who contacted me, however nice, has not been able to resolve or give me any information. A request was made to get a meeting set up with their tax team last Thursday (10/9), I even had the ** department of revenue contact available for a meeting on Friday (10/10), but Paycor was unable to set a time for the meeting, citing most people were off work. I have not had any updates from Paycor since Friday 10/10. My money is still missing, and interest and fees with the state are still accruing.
Regards,
***** *******
Business Response
Date: 10/22/2025
We appreciate your patience as we continue to research your tax issues. We want to assure you this matter has been escalated to the leadership of the team to ensure focused attention and a faster resolution.Customer Answer
Date: 10/23/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are:there has been no resolution to the situation to date. The only thing that has been done so far is an email sent to ***** at ** Department of Revenue. A contact that I made, and gave to Paycor because no action was being taken on their part.
Regards,
***** *******
Business Response
Date: 10/31/2025
Regarding the tax issues: Paycor has completed all
necessary steps on our end. The resolution of this matter is now dependent on
the state of ********, as it appears their system is experiencing delays
in processing your concerns. This aspect is currently out of Paycor's hands.Regarding the
requested credit: The credit you requested outside of this BBB complaint has been
submitted and is currently progressing through our internal approval process.Customer Answer
Date: 11/07/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***** *******Initial Complaint
Date:09/30/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
PTO balances and history for all employees disappeared from the platform about 8/5/25.
Multiple cases have been opened without completion.
History was restored for the Administrator in September, however, some employees were still unable to see their balances and request time off.
Despite follow up phone calls from our team, Paycor has yet to fix the problem.
They have not kept us updated on resolution results or time frame.
We are now beginning our 9th week without resolution.
We have spent hours on the phone with customer service representatives. We are unable to speak with the manager or the technicians directly. We have received emails from the support team and we have responded.
There is still not one person who can tell me what is happening and clearly, this is not a priority for Paycor.Business Response
Date: 10/06/2025
We appreciate you bringing this issue to our attention through the Better Business Bureau. We confirm that we are actively working to resolve the issue you reported. We've submitted a high-priority escalation to our IT team to thoroughly review this issue. Resolution is still in progress, and we will update you and the BBB as soon as we have a definitive finding and path forward.Customer Answer
Date: 10/10/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.There remains an issue with at least one employee problem that has not been resolved.
Regards,
***** *******
Business Response
Date: 10/14/2025
Thank you for the update, *****. Since all recent cases for your account show as closed, our support team is reaching out to you directly to understand the specific issue that remains unresolved and address it immediately.Initial Complaint
Date:08/20/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hello,
My name is ***** ******. I'm the owner of a very small company ***** ****** ******* ***. Last year in May 2024 We took on our first employee ever and we were excited to start the process of actually having a payroll service. Our sales rep was very helpful in setting everything up and guiding me and working within our small budget to run payroll for a single employee.. Or so I thought. Fast forward to this year in May 2025 which is where the misleading and problem occurred.
As a small business with only one employee I was assured it would be a low cost service and was told we'd receive a discount for proceeding with an annual contract versus month to month. This would lock us in at $37.87 after tax. a month for our one employee. I was assured that it would only cost us this much and would only go up a little bit if we added more employees in the future. Fair enough.
1- They auto renewed our contract
2-They auto renewed it at the wrong amount, DOUBLE at $75.75 a month.
I did not receive notice for this. Nor would I have accepted it. I would not have renewed.
Speaking to their customer support system was near impossible and they refused to put a supervisor on the phone with me. They also insisted on just having me wait for an email response that would take over a week to get back to me with again no solution or response whatsoever.
On June 10th I spoke with a Cedrix C******* about maintaining the previous rate otherwise I wanted a refund and my account canceled. I also did not use the service while I was waiting for things to resolve. They proceeded to ignore me and continue to charge me more fees and billing cycles instead of just resolving my issue and retaining a customer. These are shady misleading sales tactics and I need a refund immediately of the fees and the invoices they took out of my account that I did not authorize.Business Response
Date: 08/25/2025
After reviewing your
Client Service Agreement (CSA), we can confirm that your initial monthly bill
of $37.87 included a 50% discount that was applied for a
promotional period of 12 months. Once this promotional period ended, your
billing adjusted to the standard fees agreed upon in your CSA, which include a Basic
Monthly Fee of $69 plus a $6 per-employee-per-month (PEPM) fee, in
addition to any delivery or miscellaneous fees.
Your agreement also
outlines that a promotional recovery fee would be assessed if the account was
closed before the 24-month commitment was fulfilled. You are also charged as
long as your account remains active, regardless of use, and a final invoice is generated
upon completion of the Account Closure Form. Based on your signed CSA, all of
these fees are valid.We have identified that
your promotion ended one month earlier than it should have. We will be issuing
a credit of $37.87 for this billing error.Customer Answer
Date: 08/29/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.While I appreciate the minor solution provided it is not adequate enough at all. The account would never have been renewed if given proper notice and knowledge of the misleading sales tactics. Which were documented through terrible communication with the support team. Hence everything after the promotional period was ending should be refunded. Its misleading even now that despite all of my attempts to contact support, all of a sudden you find there was an error on your part after all which clearly shows the promotional period ended too early.. without giving me notice at all. This then chain reactioned to all of the other ambiguous fees associated since.
Regards,
***** ******
Initial Complaint
Date:08/15/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Charging me 8671.63 for no services provided. Run from this company they will send you to collections if you don't get on zoom call. Andrea C***** will lie to get your business and now I'm having to fight through the collections process providing all my evidence. This company is in the business charging you for no services. I never even made a account with them. Don't get signed up for a locked rate its a lie they will attempt to charge you and now I'm having to fight it. I cant believe they would do this to someone.Business Response
Date: 08/21/2025
Thank you for reaching out. We understand your concerns and appreciate the opportunity to clarify.
After reviewing the project history, it appears that despite multiple outreach efforts from our team, we were unable to establish consistent engagement to move forward with implementation. Because of this extended period of inactivity, the project was eventually closed.As outlined in the signed agreement, an Implementation Recovery Fee may be assessed if a client does not reasonably participate in the implementation process. This clause was acknowledged during the agreement process.
We’re always here to support our clients and regret that we weren’t able to move forward successfully in this case. If there’s anything further we can assist with, please don’t hesitate to reach out.Customer Answer
Date: 08/21/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.The representative said there was no fees for the sign up and when i asked she said that doesn't pertain to me sending in screenshot. I made it very clear before signing the agreement, again you didn't implement anything for me we never even got account setup. To charge someone you don't know is fraud and needs to be investigated for your business practices. The collection company you sent this to has my evidence also and doesn't understand why you did what you did. Its fine i will get attorney involved to handle.
Regards,
******** ***** ********** *** ******** ***** ********** ***
Initial Complaint
Date:07/29/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Paycor has failed to respond to multiple emails regarding a notice of failure to file tax documents as our payroll company. This has resulted in paying duplicate taxes, fines and numerous hours of time spent on our company's end trying to get to the bottom of this issue. I don't know what else to do other than to file a complaint and possibly contact the attorney general's office.Business Response
Date: 08/04/2025
On March 19th, your
original case, ********, was closed after we completed our portion of the issue
and advised you that the update to clear your account was pending with the
agency. Due to standard case management procedures, your subsequent emails sent
on April 17th and July 29th on the same case thread were not received by a
representative as the case had been closed for an extended period. This
resulted in an unfortunate communication gap.On July 30th, a new case,
********, was opened, and our tax team has re-engaged with you. We have advised
that the delay in updating your tax information remains with the IRS.Customer Answer
Date: 08/04/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.1) Although I have now received communication from Paycor, I will not consider this resolved until it is also resolved with the IRS given the difficulty in getting someone at Paycor to attend to the matter.2) As part of our paid service I expect Paycor to respond in a timely manner with updates regarding this situation.
Regards,
***** ****
Business Response
Date: 08/11/2025
We understand your
frustration with the perceived lack of response on your follow-up emails. We
have identified that the system logic for our case management software does not
automatically reopen cases after they have been closed for an extended period,
which unfortunately prevented your replies from being seen by our team.
Regarding the resolution
of your issue, Paycor has completed all necessary actions on our end. The
matter is now with the relevant tax agency, and we are awaiting their response
to proceed. While this process can take time, our Tax team has agreed to keep
your case open and will provide you with updates as soon as we receive new
information from the agency.Customer Answer
Date: 08/11/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.Although I appreciate the increased frequency of communication, the tax issue remains outstanding.
Regards,
***** ****
Business Response
Date: 08/13/2025
Thank you for the feedback. We understand your frustration that the tax issue remains outstanding. We have completed our part of the process, and the resolution is now pending an update from the IRS. We will continue to actively monitor the situation and will notify you as soon as we receive any new information from the IRS.Customer Answer
Date: 08/13/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.Paycor's customer service model is severely inefficient and requires customers to jump through hoops and start new tickets for currently ongoing issues. Even their own suggestions page is overwhelmingly full of complaints regarding their customer service. Paycor needs to change its customer service model so that issues are followed from start to finish.As noted previously, I will not accept the business response until this is fully resolved. I do not trust Paycor to see this issue through as it should.
Regards,
***** ****
Business Response
Date: 09/02/2025
Thank you for your feedback. We have shared your concerns with our leadership team. We are still awaiting an update from the IRSCustomer Answer
Date: 09/02/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are:Although I appreciate the increased frequency of communication, the tax issue remains outstanding. Based on years of customer service problems with Paycor, I do not trust Paycor to remain in contact until this is resolved unless either the BBB or our attorney is involved.
I will consider it resolved when the case is closed with the IRS.
Regards,
***** ****
Business Response
Date: 09/03/2025
The Paycor tax team communicated with this client on 8/25. A screenshot of that correspondence is attached.Customer Answer
Date: 09/04/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.My reasons have not changed since the last response. This will not be resolved until the entire tax issues is resolved.
Regards,
***** ****
Business Response
Date: 09/05/2025
Our team followed up with ***** as this still sits with the IRS and is completely out of our hands. ***** keeps responding in BBB however, there is truly nothing we can do. Please see the attached which has been shared with the customer. Thank you.Customer Answer
Date: 09/05/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.Yes, I keep responding and my answer remains the same. There very well could be required follow up and given Paycor’s history of poor customer service, my response will not change until it is resolved fully
Regards,
***** ****
Initial Complaint
Date:06/06/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We signed a contract for payroll services in good faith. Paycor was unable to completely and accurately convert and implement payroll data for our employees. We terminated the contract, feeling that any further attempts Paycor made to modify employees' payroll data would lead to errors in paying our employees in an accurate and timely manner. Ultimately, attempts to implement could not be completed in the timeframe necessary to begin the contract on 4/1/2025; we notified Paycor of our concerns and termination of the contract prior to beginning to receive any type of actual service from Paycor. We are happy to pay the last half of the implementation costs - a total of $199, of which we have already paid half. We dispute the charge of $2,778.00 completely.Business Response
Date: 06/11/2025
We
have reviewed your Better Business Bureau complaint. Per the attached CSA, the
Implementation Recovery Fee is assessed if a request is made to terminate prior
to their first payroll run date, which is what occurred in this case. Attached
is also communication from the Payroll IC where she indicates she spoke with
****** the day before receiving the letter that they wished not to move
forward, and there was no other information provided as to why. Given the
context provided, the Implementation Recovery Fee is valid.Customer Answer
Date: 06/12/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.Response I sent yesterday is below. The company has made no attempt to contact me regarding the payment issue or this complaint.
Complaint #******** follow-up. I received an email from the BBB to give an update on any progress regarding my complaint filed on 6/6/2025. This issue is not resolved. I have not heard from Paycor regarding my complaint. Please let me know if there is anything additional required of me to keep this complaint active in a pursuit for a resolution. Thank you - ****** ***********
Regards,
****** ***********
Business Response
Date: 06/20/2025
We want to ensure your concerns are fully addressed. Our Critical Response team has attempted to reach you and received your response today 6/20 directly to Catrina. She will be in communication with you to work towards a resolution. Thank you for your attention to this matter. We want to ensure your concerns are fully addressed.
Customer Answer
Date: 06/24/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.Catrina,
Thank you for your response. I urge you to listen to the training conversations, as the implementation is in no way complete. This would have caused significant issues if I had attempted to go live and pay employees. I did not sign the contract with any intention of terminating it prior to the commencement of service or during the contract period. However, the last attempts at training left me with no choice but to terminate the agreement entirely. The implementation was far from complete, and the training had not been finalized. There were too many loose ends to resolve before the start date for the second quarter. I had to conclude that I could either postpone going live or terminate the agreement. Ultimately, my lack of confidence in the integrity of the employee information imported by Paycor left me with no other option but to terminate. I am willing to discuss a discounted amount—50% of the $2,778 billed for Paycor’s efforts—acknowledging that it was a failed attempt to finalize the agreement.
****** ***********
Regards,
****** ***********
Business Response
Date: 07/03/2025
We have thoroughly reviewed your complaint and the details provided. Based on our Client Service Agreement (CSA) and the information available, Paycor's position remains unchanged: without additional evidence demonstrating a violation of the CSA terms, the assessed fees are considered valid.Initial Complaint
Date:06/03/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am writing to formally file a complaint against Paycor, Inc. based on my unsatisfactory experiences with their payroll services and ongoing billing issues.
*Background:*
I recently utilized Paycor's payroll services for my pharmacy locations. However, I encountered significant challenges with their support team, which ultimately prompted me to discontinue their services.
Despite receiving confirmation from Paycor that I would not incur any further fees following the termination of services, I have continued to be billed monthly for services that I have not used for the past couple of months. To date, I have reached out to their customer service multiple times regarding these unauthorized charges, but I have only received inconsistent and unhelpful responses.
*Issues:*
1.? ?*Ongoing Billing:* After terminating my services, I was assured by Paycor that no further fees would be charged. Despite this, I have been billed continuously.
2.? ?*Lack of Customer Support:* My attempts to resolve this issue have been met with vague answers and no resolution, contributing to my frustration with their service team.
3.? ?*Access to Payroll Documents:* As I am currently preparing my business taxes, I requested access to my payroll documents for the period while I was using Paycor's services. Unfortunately, they have refused to provide these documents unless I pay an alleged outstanding balance, which I dispute.
*Resolution Requested:*
I kindly request the following actions:
•? ?Immediate cessation of all unauthorized billing to my account.
•? ?A thorough review and removal of any extra charges that were applied after I ceased using Paycor's services.
•? ?A complete copy of my payroll documents from the time I utilized Paycor's services, without additional charges.
I trust that the BBB will assist in mediating this situation and ensure that Paycor, Inc. addresses these unresolved issues promptly. Thank you for your attention to this matter.Business Response
Date: 06/10/2025
We have received your
Better Business Bureau complaint regarding ongoing billing, customer support,
and access to payroll documents following the termination of your services. We
understand your frustration and are addressing each of your concerns.
Billing After
Termination
Your service was
effectively closed on March 6, 2025. While standard service charges ceased on
this date, certain items are billed in arrears, and fees associated with early
termination would still apply as per your Client Service Agreement (CSA).
Via the screenshot
attached and listed below, our records show the following charges after your
termination date:
March
18, 2025 (***********):
Non-Sufficient
Funds - Service Fee: $35.00 (incurred March 11,
2025)
Account
Closure Convenience Fee: $171.00 (incurred March 6,
2025). This fee is charged for account closure with less than 60 days' notice, details
concerning notification time required can be found in the Terms &
Conditions, which is referenced in the CSA.March
31, 2025 (***********):
Non-Sufficient
Funds - Service Fee: $35.00 (incurred March 21,
2025)April
15, 2025 (***********):
Non-Sufficient
Funds - Service Fee: $35.00 (incurred April 3,
2025)
Promotional
Chargeback: $406.50 (incurred March 5, 2025). This fee is
detailed in your CSA and applies when an account is closed before the
promotional period concludes.
We confirm that a previous
charge for 2025 W2 processing, which you disputed, was adjusted and you were
never debited for that invoice.
Access to Payroll
Documents
Clients are automatically
granted access to their account for 60 days following closure at no additional
cost to retrieve necessary reports. Access to documents beyond this 60-day
period is billable. If you require further access to your payroll documents,
please contact ****************************** for assistance.
We aim for clear
communication and value your feedback. We encourage you to review your Client
Service Agreement for details regarding termination clauses and associated
fees.Customer Answer
Date: 06/10/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.These charges were not disclosed to us prior to signing up, nor were they explained by the termination team. In addition the termination team took their sweet time and did not try to reach us due to going on vacation and this is not our fault. we are now out of compliance with our insurance providers and incurring additional penalties. We respectfully request that Paycor waive these fees and expedite delivery of our reports.
If we cannot reach a satisfactory resolution, we will consider pursuing reimbursement of our losses through small claims court.
Thank you for your prompt attention to this matter. I look forward to your response.
Regards,
**** *******
Business Response
Date: 06/17/2025
Your Client Service
Agreement (CSA) outlines the detailed terms and conditions, and by signing,
clients acknowledge responsibility for reviewing this document.
Following service
termination, access to the Paycor system, including reporting and
documentation, is provided for 30 days at no charge. Clients are responsible
for retrieving necessary information within this period.
Based on the above, the
assessed fees are valid and remain due. As a one-time courtesy, we can provide
specific reports you require. Please detail your needs, and our team will pull
and email the requested reports to you.
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