Business ProfileforSuperior Hyundai South

I have had terrible experience with Hyundai. I have a 2012 Hyundai Sonata and had the car for 10 years and has about 115,000 0r 120,000 miles on it. My issue is my wife was leaving for work and stopped on her way to have the oil changed. The mechanic said the engine is burning oil and he can fill the engine up with oil but I would contact the dealership because from experience it is a known issue. So she leaves work and on her way the car starts to smoke and breaks down or lockups on her and she thankfully was able to pull over to the side. We had the car towed to a mechanic and he said the same thing after looking at it is burning oil and has a engine issue and that they see a lot of Sonata's having issues with their engine's and failing after some time and years go by. So then had the car towed to Superior Hyundai South in ********** talked to Will there address ***************************. I tell him my situation and told him that two different mechanics have told me that there are known issues with the engine burning oil and then the engine failing. I told him can I have the car towed there ? He said you can but we need to see what is going on with it. I told him I understand. So then I have my car towed to the mechanic first which was $100 then had it towed to Hyundai dealership and spent another $100 on a tow again. Tow truck driver drops the car there. I wait for about 3 or 5 days no phone call or follow up. I decided to call and talk to ******. ****** tells me that he never or another team member never saw a tow truck. He said explain what your car looks like I said it is a black Sonata should be there was towed there. He said we will look for it and then I had to tell him I have the vin then he takes it. I said can you at least create a file for me so you have my info. Then asks me for my info. He calls me the next day first thing in the morning and tells me that they have located the car and it is a process to go thru, May take upto 8 weeks to have inspected. Tells me there was a National campaign and someone from Hyundai needs to come and look at the car first and once that is submitted we can move forward. I tell ****** that look I do not want to waste my time or yours please tell me now or up front will Hyundai work with me because I do not want to wait lose all that time i8 weeks or 15 weeks that you said I have to wait. He said we will get it submitted and should be fine. So the car was towed there Labor day week the holiday was on September 6th the car had been there or towed there on Wednesday or Thursday of that week. Now almost a month and a half later keep in mind i kept calling for follow up to see the status of my car and ****** kept telling me no one from Hyundai has been here yet to inspect the car. SO I explained to ****** that my wife is starting a new job she is starting work for ********************* here in ********** and will be working 2nd shift, that I have kids , and work also that I need a car. Can I get a loaner he said that we do not have any extra cars or loaners. He tells me they are short staffed and no one has been here and that they have other cars in front of me. I say that what about my situation especially my wife starting a new job. He gives me a Escalation number to call. They give me a which is my case number. Finally speak with a guy named *******. He tells me that campaign 953 was not completed therefore Hyundai can not do anything. I said how can you blame the customer for not completing the campaign there was obviously a defect in your product and a known issues if you go online so many customers have also expressed same issues. That is not fair to the customer to be accountable knowing that there was a issue. ******* tells me that unfortunately I hear you but we can not do anything. I told him we actually moved between 2018 and 2019 because we have only been in this for 2 years and I could have very easily missed it or not see it. But to no avail or help. I finally get a call yesterday from ****** coincidentally after speaking with ******* from ****** on 10/20/2022 that there was a campaign 953 that was not completed and unfortunately there is nothing we can do. Unless someone from top approves it. Then today ******* calls me only to ask if ****** called me or spoke to me and I said he did he goes ok just wanted to see if you got a call. Basically a pointless conversation. TOOK THREE weeks just to have the car inspected and all together has been a month and a half now of my time gone only to have no solution. They originally told me we will help and are expecting to have the engine replaced. I will never buy or recommend a Hyundai to anyone again. I have not see more recalls, issues , or defects from a car company than Hyundai. I currently have a ****** Pathfinder for six years and no issues and no recalls or campaign's. This was my last resort to file a complaint with BBB.