Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a car within week car gave me problem car went out tires going flat alternator went out on car so many problems was wrong with the car been telling from day three no one has contacted me back to fix theproblems. Then when they did, it was too late. The car was now $4000 into work that needed to be done. I have been asking since day to exchange the car. I did not want the car. Everyone has pushed the issue to the side. No one has been communicating correctly. Everyone’s passing thephone back-and-forth the car should have never been sold to me without doing a complete diagnosis even so when I returned the car, they did not do the proper diagnosis. They gave me the car right back with the same exact problems. I spoke with the salesman. He said he would try to reverse the sale without running my credit. He ran my credit three times without my Also, they had Nissan run my credit without my permission at this point I do not want any dealings with this business I would like all my money back for my credit being ran also for having to catch lifts back-and-forth to work when I should have a reliable car

  Business Response

  Date: 07/17/2025

  Thank you for the opportunity to respond to this complaint. While we regret the customer is dissatisfied with their purchase experience, we would like to clarify the facts of the transaction.
  The vehicle in question was purchased on March 26, 2025, and was fully inspected prior to sale. The customer signed all necessary documentation acknowledging that the vehicle was sold as-is with no additional promises made. These terms were made clear at the time of purchase and are documented in the signed contract.
  On June 23, 2025, the customer returned to our service department and authorized repair work to be completed. That work was performed as requested, but to date, payment has not been made for the services provided. We have full documentation reflecting the vehicle purchase, inspection, service records, and outstanding balance.
  We have also reviewed the customer’s concerns regarding credit inquiries. All credit checks were performed as part of the standard financing process with appropriate disclosures and authorizations in place. At no time was credit run without permission. If further clarification is needed, we would be happy to provide supporting records.
  While we understand the customer is frustrated, the vehicle was not misrepresented, and we fulfilled all contractual obligations. We remain willing to speak with the customer directly to review any outstanding concerns, but based on the facts and documentation, we are confident that the vehicle was sold properly and all procedures were followed in accordance with dealership and industry standards.
  We respectfully disagree with the claim that the customer was misled or taken advantage of, and we stand by the professionalism and transparency of our team throughout the transaction.

• Initial Complaint

  Date:06/21/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction date Then on 01/03/2021.Paid total of $69,560.00For **** ********* ********* 1500 3.0 I told salesmen That I am 100% rated Disabled Veteran and I need a very dependable vehicle I was assured this truck is very reliable.Then on 01/25/21 The problems started, with only 375 miles on truck.Joseph Chev Has tried to repair my truck,All compliants from day one were issues with the emissions systems.After the repair I was told parts were on order ,don't drive truck, drive truck until parts com in ,Parts on order,We expect a Recall for this .We will notify you,Thay never did.I moved to Ga truck was at 2 different dealerships with same emission system.My truck was in for repair 15 times . GM sent a engineer to look over truck TWICE .The engine light on was no big problem,Te truck goes into slow mode.Meaning a warning comes on dash and states in 80 miles speed will b reduced to 55 mph 85 % I could drive over 55 mph.After picking up truck from attempted repairs check engine light light came on before I made it homeI called dealer was told we will look into it we will get back to you.This is the run around since 375 miles. All I ever wanted was what I paid for ,Its hard to express the panic in my wife when truck goes into slow mode .If you drive past miles on warning slow mode can slow to 5 mph.Note GM made this model 1 year.My option GM has no intentions of fixing this .

  Business Response

  Date: 06/27/2025

  Thank you for bringing your concerns to our attention. We appreciate the opportunity to address your experience with your vehicle.
  
  We acknowledge that your situation has been challenging, and we genuinely empathize with any frustration you have faced. At Joseph Chevrolet, we take pride in providing quality vehicles and exceptional service. It is important to note that we did sell the vehicle in question and made several attempts to resolve the issues you encountered.
  
  We recognize that other dealerships, as well as General Motors, have also tried to assist in rectifying the matter. Given the complexities involved, we believe that the responsibility for further repairs or the potential repurchase of the vehicle ultimately rests with General Motors.

  Please know that we are here to support you throughout this process and are committed to ensuring your satisfaction. If you have any further questions or need additional assistance, do not hesitate to reach out.

  Customer Answer

  Date: 07/01/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  It is my option Joseph chev sold this truck to me with a extended warranty.If they and others can not repair it it is Joseph should talk and work with GM to fix my truck .NOT ME sounds like GM and Joshep should buy it back
  
  Regards,
  
  
  
  **** *****
  
  

  Business Response

  Date: 07/07/2025

  Thank you for your continued communication and for sharing your perspective. We understand how upsetting and difficult this experience has been, and we truly empathize with the challenges you’ve faced.
  We want to reiterate that we sold your vehicle with an extended warranty in good faith and have made every effort to support you throughout this process. We understand your concern that repairs have not yet resolved the issues to your satisfaction, and we know how disappointing that must be.
  We remain committed to advocating on your behalf. As the manufacturer, General Motors holds the responsibility for any vehicle repurchase considerations under their guidelines, and we encourage you to continue working with their Customer Assistance Center.
  That said, we are more than willing to help facilitate this process in any way we can—whether that’s assisting with documentation, communicating with GM, or providing service history.
  Please let us know how we can be of further assistance. Your satisfaction remains very important to us, and we’re here to support you in moving toward a resolution.

• Initial Complaint

  Date:05/23/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Worse experience in buying a car.would not send me a paper copy of loan details or I would cancel it. They lied about price of the car.when I left there I was 15000 in neg equity.Do not buy a car from these people very shady.

  Business Response

  Date: 06/23/2025

  We appreciate the opportunity to address ***** ****** recent complaint regarding his vehicle purchase from Joseph Chevrolet.
  
  After careful review of *** ****** transaction, we note that he purchased a **** ********* ****** from us on February 15, 2025. Throughout this process, *** **** signed multiple documents that acknowledged the sale price of the ******, the payment terms, and the amount of negative equity of $7,937.81 associated with his trade-in vehicle, a **** ********* *******.
  
  We would like to emphasize that all necessary information was thoroughly disclosed to *** ****, in accordance with our commitment to transparency. To ensure complete compliance and accuracy, we utilize a federally compliant digital document delivery system from ******** *** ********. This system is designed to eliminate potential human error in disclosing critical information such as trade values, sale prices, and bank APRs.
  
  Furthermore, each customer is provided with the option to receive their paperwork via email, in addition to receiving printed copies, ensuring that they have easy access to all relevant documents. Our finance director would be happy to print additional copies of paperwork if the customer desires. 
  
  Thank you for your attention to this matter. We remain dedicated to providing transparent communication to all our customers. If we can be of any further assistance, please let us know.

• Initial Complaint

  Date:05/31/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a **** ***** ******* from Joseph Chevrolet in July 2023. I noticed a moldy, mildew smell in March 2024. You can smell the mold from outside the car and if you ride in the car, the mildew smell gets in your clothes. I dropped the car off on March 31, 2024. They told me that the car had a leak on the roof and all repairs would be covered by the factory warranty. They kept the car for 23 days. When I picked up the car they had all the windows open and the vent was running on high. I drove the car home (with the windows down) and when I went out to the car about 2 hours later, I could smell the same moldy smell. I called the service department and spoke with Nick who told me there was nothing else that could be done. I called back and asked for the service manager (Ron) who told me to bring the car back which I did. Two weeks later Ron told me to come in and pick out a different car because they couldn't get all of the mold and mildew out of the car and that I should ask for Lee. I went to the car lot the next day but Lee told me that I would need another credit check, a down payment and that my car payment would be higher. I refused and Lee had the service manager (Ron) and the dealership manager (Stewart) come out to speak with me. Ron promised that my car would be ready the next day and that they would bring it to my job. That was 4 weeks ago. Since then I was told 3 more times that my car was ready and that they would bring it to my job. They never showed up or called. On Tuesday, 5/28/24 I spoke with Ron and he said most of the mildew was gone but that he could still smell it in the car. I explained that I have damaged lungs from having had Covid and I can.t breathe in mold and mildew, They have had my car for 2 months and I want them to either fix my car or trade my car in for a different vehicle with comparable mileage (my car has 3,020 miles on it), I want to owe the same amount on the car and I want to make the same monthly payment.

• Initial Complaint

  Date:05/03/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The paint on top of my roof is coming off on both sides. I own a **** ***** ******** in pearl white. I've always used a touch less car wash. My car has always been garaged at home.
  
  I went to my dealer ship where the car was purchased. They sent me to their paint/auto repair shop. I spoke to Mike T*****. I showed him my roof, and he said it's delamination. This is a manufacturer defect. While I'm out of my original warranty, I have bought a lifetime warranty through the dealership. As it is a defect, it should absolutely be covered either by the dealership or GM. GM specifically, since they manufacture the vehicles.
  
  I put in a customer complaint and opened a ticket which is ****************. I received an email from GM that said my dealership was taking care of me. This was very upsetting that I then believed my problem was being taken care of. It was absolutely not true, they weren't "touching up my paint" in fact, that couldn't be done. The whole roof needs to be repainted. I don't appreciate the misinformation. There is a car in their lot that is a 2017 that is white too that you guys are taking care of 100 percent. The automotive department even informed me of this. I've also been told AFTER being told it was being fixed that the dealer said I never had my car there, my car is a Yukon, that people would call me back(but they never did), a supervisor would call(didn't).
  
  I paid 15 grand down payment and bought the extended warranty which was 3 grand. This is not my fault. It's the company who made the car. It's upsetting for GM to tell me over the phone that the dealership is privately owned and you have no affiliation with them. It's your product that's being sold. I've been a loyal customer there, doing all my routine maintenance (such as oil changes) there instead of going somewhere cheaper. Where is the loyalty to me?
  
  I cannot have my roof rust out and have severe damage. This is a defect that MUST be repaired. Enough with the lies and runaround!

• Initial Complaint

  Date:04/22/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/2/24 I took my vehicle to Joseph Chevrolet to get an oil change and tune up. Before I got there my engine light came on, so I asked for that to be addressed 1st. On 4/3/24, an advisor called and stated that I needed 2 02 sensors along with a tune up, this plus oil change, tire rotation, and multi point inspection came to a total of 1468.55. I paid the amount and left. On 4/4/24 I drove to Columbus to pick my mother up from the hospital, and upon her getting in the car, the transmission went out. I had no issues with the transmission, so I called Joseph and spoke to a rep who spoke to his manager and was told to tell me to get back the best way I could. I spent $521 to have my truck towed back to them in Cincinnati. That same day the service manger Ron R*** called being apologetic and trying to help me. The next day 4/5 I spoke to Ron who said he was gonna drive my car and get back with me. He has never called me back, and I was being passed around because no one wanted to help me. My vehicle is now not driveable and I have to have it repaired. After days of calling, because no one would answer my call or call me, I got a hold of one of the reps told me it was my transmission and it had been leaking. I explained that I never have had any issues with it and there was no leaks. He was rude and said it's $9500 to fix. To this day 4/22/24 My vehicle has sat up there and No one is trying to help me, but had no problem taking my money.

• Initial Complaint

  Date:04/12/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a new **** ***** ****** on Wednesday, March 27
  
  36 hours after driving off the lot, vehicle stalled while driving on the interstate.
  
  Car has been in the shop ever since for repairs. The techs found burnt oil in the transmission.
  
  Due to safety concerns, I do not feel comfortable driving that car off the lot —whether or not the car is fixed.
  
  Joseph Chevrolet’s only option they offered was a trade in (see attachment). The msrp’s of both vehicles match ($45,790). However, the most they would give me for my NEW vehicle’s trade in (which malfunctioned 36 hours after purchase) is $36,500. This puts me in the hole an extra $9,000.
  
  GM says they aren’t able to provide any compensation unless vehicle is deemed inoperable.

• Initial Complaint

  Date:10/31/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Recently paid the **** ***** ******* off and car started to loose power. Took car to dealership to see what the problem was. The dealership said engine failure due to oil consumption. General Motors knew the **** ***** ******* engine has a oil consumption problem, but has yet to make a recall on this engine. There is a class action lawsuit filed in the District of ******** for this engine problem in 2019. I have maintained regular scheduled car maintenance and was just there two weeks prior before taking the car to see why car was loosing power. General Motors needs to stand behind their products and not put the expense on the consumer.

• Initial Complaint

  Date:08/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car start having issues so I had it towed to the dealership to get it fixed. At first they took told me it would take 3 to 5 days to hear about what is wrong with my car is that it took a little over a week of me, consistently calling to find out what was wrong. Then the issues they were saying it was wrong with my car didn’t make any sense as the car was a newly used car and I had only drove it for about 5000 miles when I tried to call to speak with a service manager or any manager. I was told that they were unavailable or I was sent through the ring around. I was also called it several different prices on how much it would take to fix my car some starting at $500-$1400 to now $2600. I have been calling for over a week straight asking for the service manager every single time I am told he is unavailable. He will call me back which he never does. My car has almost been in the shop for about a month since July 30.

  Business Response

  Date: 08/24/2023

  After checking by name and trying the phone number given (which is not complete) we have no records of of ***** ******** ever being here or any car ever worked on

   

  Thanks

• Initial Complaint

  Date:06/15/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Made a deal the sales manager and a slaesman to purchase a 2023 Colorado that was in transit at the time to the dealership. Was given a quote for my trade but I told both the offer well under trade in value was not enough. I had also already told them I wanted to buy the truck using ny GE Supplier discount. They agreed, took a deposit of $2500 and started updating me on the delivery of the truck. On June 15th the truck with the exact vin number arrived and they contacted me to come finalize the deal. They asked again about any tradein and again I told them I was not interested. Their response was they would have the truck prepped and ready for me to finalize the paperwork in 1.5 hours. I showed up and the original sales manager was supposedly not reachable and another sales manager said they could not do the deal unless I agree to trade my vehicle for well under tradein value because they could now sell the truck at a higher value. In fact the salesman said they had another person interested right now. They obviously did not live up to their word and got me there hoping to hard sell me on a different deal than we agreed to. The general manager even made up a wrong amount on the supplier discount to say it wasn't that good of a deal and I proved him wrong by his own computer. Their lack of good faith and their own admission of now having a better deal than the one agreed to was brazen and rude at best and self serving, unethical and possibly even illegal if I wanted to try to force the issue. Needless to say I would never recommend Joseph Chevrolet as a reliable ethical company to make such a major purchase with and would caution anyone from trusting their management's word on any business dealing.

  Business Response

  Date: 06/16/2023

  Firstly we honor employee and supplier on most of our inventory even though new inventory is very short.  There are only a few we do not honor and Mr ******* Wanted to secure a Colorado that was coming in no deal was made or paperwork signed however he had a trade in and wanted supplier pricing and because Colorado's are all new and hard to get he agreed to trade it in and we would honor supplier pricing.  When the vehicle came in Mr ******* decided to pull his trade which was not our deal and the salesperson even should him the paper that he said he would even though nothing was signed and his trade was old with high miles it just gave us a chance to maybe make some money in his trade in when we sold it.  He was upset so we refunded his deposit.  We consider the matter close and that Colorado was sold that day.  he had not even sold his trade in yet and was worth only a few thousand the whole thing did not make sense.

  Business Response

  Date: 06/19/2023

  Mr ******* did not hold up our verbal deal and We consider this matter closed

  Customer Answer

  Date: 06/24/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ** ********* and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  We completely disagree on who did not live up to their verbal agreement but I consider the matter and any future relationship with Joseph Chevrolet closed.  The mistake was mine in not getting the sales agreement in writing with both of our signature.
  
  
  Regards,
  
  
  
  ***** *******