Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/23/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased my ***** ****** 3/30/2025 and financed thru ***** Financial. Temporary tags were placed on the car that expired 5/14/2025. I was told the day I bought the car that my title would be mailed in 2 weeks. The week of May 5th my title still had not arrived. I called the dealership 3 times to get help with people telling me they would look into it. The last time I called the financial department said they called ***** corporate and something paperwork had been missing from them but ***** corporate was sending my title Monday and it would arrive to me by Wednesday May 14th. It is now May 23rd and I still don’t have my title, my tags are expired so now I can’t even drive the new car I just bought from them. I called them again on the morning of the 21st and got transferred to 3 different people ending at someone’s voicemail. I left a voicemail and have not heard back from them. What am I supposed to do with a car I’m paying for but can’t drive because the dealership won’t give me my title to get registration? It’s so frustrating!

  Business Response

  Date: 06/10/2025

  Please accept our apologies for the length of time this has taken.  The memo title was sent via ***** for Saturday delivery 5/30/2025.

  Thank you,

  Franci K******

  Jeff Wyler Automotive Family

• Initial Complaint

  Date:05/15/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Missing Owner's Manual with New Car

  Business Response

  Date: 05/16/2025

  Manual was sent USPS, not UPS.    Will change delivery type to ***** and resend

  Customer Answer

  Date: 05/17/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ******* ****
  

• Initial Complaint

  Date:05/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2 years ago I bought a new **** ***** ***** . About a year and a half ago I had to have my windshield replaced which was with another company not *****. In December of 2024 I started to have problems with my driver assist technologies. It instructed me to call the dealer as I did immediately.. I was told to bring my vehicle in I had to pay for a van rental of $40 per day for 2 days. After checking my vehicle they told me that it was the windshield that I have replaced by someone else. They told me that I had to have the still replaced by them and that would fix the problem they charge me $1,700 and stated that it was the camera on the windshield. They therefore replaced that . They also told me that my vehicle had too much stuff in the trunk would cause these issues. I just had it in there two months ago for the same problem the driver assistant technology. After paying $1,700 for new windshield from ***** the problem is still not resolved. I had to borrow my mother's car for 5 days while they were fixing this issue again for the fifth time. I couldn't get any direct answers from anyone at ***** it was one story after another. I contacted corporate a couple months ago about getting a refund of $1,700 for the windshield and $80 for my vehicle rental. The case was closed with no refund. They replied to me that I can call ***** and find out about getting a refund well that was a joke. I'm paying a lot of money a month on this vehicle and expect that all works on it however I've had nothing but problems with the driver assistance technologies every few months when they have supposed to have fixed the issue on my vehicle. I feel like I got a lemon from the beginning I have contacted the lawyer for this issue in hopes that he can help me. Today on May 8th all of my lights started flashing on my driver assist technology. I feel that they need to replace my vehicle because of problem hasn't been resolved after five times in their shop. I will never recommend them.

  Business Response

  Date: 05/20/2025

  The customer initially visited Jeff Wyler ***** of Colerain on December 19, 2024, for routine maintenance, a recall, and to address a concern regarding several warning lights appearing on the dashboard.
  During our inspection, our factory-trained technician determined that the vehicle’s multi-purpose camera unit had suffered an internal failure. Based on the information available at the time, and in an effort to support the customer, we were able to cover the replacement of the camera unit under warranty. The customer returned on February 14, 2025, stating that the warning lights had reappeared. Further diagnostic evaluation revealed that the vehicle’s windshield had previously been replaced with non-***** (aftermarket) glass. Upon discussing this with the customer, she shared that the windshield had been replaced after an object was thrown through it. We informed the customer that, according to ***** service documentation, the multi-purpose camera may not operate properly when used with non-***** glass. To resolve the issue, we recommended replacing the windshield with OEM ***** glass. The customer agreed, and we proceeded with the OEM replacement and re-aimed the camera system. At that time, all vehicle systems were functioning as designed. Approximately 30 days later, the customer returned, reporting that the warning lights had appeared again. We performed a thorough review of the previous installation and verified that the camera was installed correctly. However, we identified a stored diagnostic trouble code: ********, AUTO CORRECTION OUT OF LIMIT. Upon further inspection, our technician noted that the trunk was heavily loaded, which caused the rear of the vehicle to sit significantly lower than normal, triggering the auto-correction fault. After removing the excess weight and conducting a test drive, we were able to confirm that the vehicle was operating within specifications. We shared these findings with the customer and advised that, should the issue persist, we would escalate the case to the ***** Technical Assistance Line for further evaluation. Throughout this process, we have made every effort to accurately diagnose and resolve the customer’s concerns while adhering to ******* technical guidelines and standards. We remain committed to providing transparent, high-quality service and are happy to continue assisting the customer should further issues arise. On May 9, 2025, we reached out to the customer and left a voicemail to try and help resolve the issue. 

• Initial Complaint

  Date:04/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On evening of December 17, 2024, my son initiated purchase of a used vehicle. I completed financing. Sales person Ryan R. assured son of no rust underbody showing him a picture, and damages to frame on front bumper was only cosmetic. I questioned a $1200 charge on sales invoice. Ryan said all used cars are charged $1200 for repairs. Purchased vehicle after closing, so I drove to ********* Auto Car shop for diagnostic/complete inspection next day. As I drove to auto shop, I felt vibrating and knocking underneath car. The manager at the auto shop told me he felt vibration and knocking as he test drove the car, as well. Also, they found corrosion on the battery. I was told a complete inspection was done. Another point of dishonesty is Ryan showing my son a picture of the underbody that no rust existed...it wasn't the same used vehicle he showed him a picture of, because the report I saw showed rust underneath. Total cost to repair the vehicle is $6,448, over half the cost of the car before add-ons. And, that figure does not include the cost to replace the muffler underneath, requiring a specialty shop. I tried contacting the sales agent, Ryan the same day I received the diagnostic/complete inspection report from ********* Auto Care center. I never received a return call from sales agent until finance agent reached out for a follow-up of purchase. When Ryan returned call, he assumed it was in reference to another vehicle I was selling. I told him I knew it was an as-is, but this is beyond what's ordinary per contract. I told Ryan about the knocking- vibration, and he said the vehicle was not vibrating or knocking when he, nor repair person drove it. And I replied, it had too because I purchased the vehicle past closings that night, and drove to shop the next morning. I mentioned other details and he said, Why didn't you just bring it back. This is the same person that had to be tricked for a return call. He said he would have manager call me--didn't happen.

  Business Response

  Date: 04/15/2025

  Thank you for contacting us regarding the vehicle purchased on December 17, 2024.   We understand that unexpected issues with a recently purchased used vehicle can be frustrating. However, given the terms of the sale and the documentation provided and acknowledged at the time of purchase, we are unable to offer reimbursement or repairs at this time.

  
  As noted in the Buyer's Guide, which was reviewed and signed at the time of sale, the vehicle was purchased As-Is, meaning it was sold without a dealership warranty, and any repairs or mechanical issues that arise after the sale are the responsibility of the buyer.  Also, prior to the sale, the vehicle underwent a comprehensive used vehicle inspection in our service department and any necessary repairs were made at that time. A copy of both the inspection and the signed Buyer’s Guide are attached again for your reference.

   

   

  Customer Answer

  Date: 04/16/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  The Company's response is that a Buyer's Guide and Vehicle Inspection report were given to me, which is not totally accurate.  I did receive the Buyer's Guide, which I signed off on, but I DID NOT receive the Jeff Wyler inspection report.  That's why I took the vehicle to ********* Auto Center for a complete inspection.  That's why I couldn't understand why there was corrosion on the battery.  I was told by the sales agent only verbally that an inspection was done.  Also, the Buyer's Guide did not list "knocking or vibration" on the list for likely problems, nor the corrosion on the battery.  I would never have expected a company with so many Jeff Wyler dealerships throughout the city of Cincinnati, and even Kentucky would respond as if it doesn't care what type of vehicles it sells (basically vehicle is a lemon). What happened to customer satisfaction and goodwill--making sure their customers are happy with their purchase experience.  Instead, I received a response like I would expect from a less reputable auto dealership. I guess the dealership is not concerned with repeat business or any other type of business once a sell is made.

  
  
  
  
  Regards,
  
  
  
  **** *******
  
  

  Customer Answer

  Date: 05/17/2025

  I have attached photos I received from ********* Complete Auto Center today.  Unfortunately, the service advisor on the Vehicle Inspection report was not available, and I was not able to obtain the photo seen with some rust on the muffler exhaust system.  ********* does not work on muffler exhaust systems, however, the service advisor did provide on the Vehicle Inspection report (attached), a repair shop recommendation that repairs/replaces muffler exhaust systems.

  Business Response

  Date: 06/05/2025

  We appreciate the opportunity to respond further regarding your concerns. While we understand your continued frustration, we must reaffirm that the vehicle was purchased on an As-Is basis, as clearly indicated in the signed Buyer’s Guide and supporting documents. Under this type of sale, the responsibility for any mechanical issues or repairs after delivery lies with the buyer.
  We have fulfilled all obligations outlined in the sales agreement, and no dealership warranty was promised or implied. For this reason, we are unable to offer reimbursement or assume responsibility for post-sale repairs.
  We regret that you are dissatisfied, but we must stand by the terms agreed upon at the time of sale.

• Initial Complaint

  Date:03/04/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 1st, 2025 I drove an hour to view a car listed at this dealership that I found online. The car was listed for $17,300. After test driving the vehicle the salesman provided me with a break down on cost that included an additional $3300 for "accessories". I expressed that I wasn't interested in these accessories and the salesman told me that a motor oil additive and a brake light flasher had already been installed on the care and therefore I had to pay $1200 OVER sticker price for these unwanted accessories. I clarified withe the salesman that these accessories were mandatory and then asked him why mandatory accessories were not reflected in the online advertised price. He couldn't answer the question. At that point I left the dealership after wasting several hours due to their dishonest and unethical sales practices. Jeff Wyler is using False Advertising to lure customers in and this practice should be stopped immediately.

  Business Response

  Date: 03/05/2025

      We offer several different products of enhanced protection on every vehicle listed for sale online.   None of our offered products are required to be purchased in addition to the online listed price.   During ***** ********* visit to the dealership, he had offered $16500 plus tax, title and fees for the car he wanted to purchase.  That offer was declined due to the higher market value of the vehicle.

   

  Customer Answer

  Date: 03/06/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  

  The dealership NEVER offered to sell the vehicle at sticker price. Justin S******, sales manager, told me he would "conduct training" with the salesperson I worked with and offered to sell me the car "for just the online price" in text messages sent after my visit.  
  
  
  
  Regards,
  
  
  
  ***** *******
  
  

  Business Response

  Date: 03/18/2025

  Dear *** *******,
  Thank you for sharing your feedback with us. Again, we sincerely apologize for any misunderstanding or frustration you may have experienced during your visit to our dealership. We want to assure you that our goal is to provide a transparent and fair purchasing experience for all our customers.
  Regarding the pricing of the vehicle, we understand your concerns. At our dealership, we offer several different products of enhanced protection with each vehicle, which are optional and not required to be purchased in addition to the online listed price. Our intention is to offer additional value and peace of mind, but we understand that this may not have been communicated in a timely matter.   As indicated in the text messages attached and verbally at the dealership, we do not require the purchase of any additional products above and beyond the listed online price.

   

   

• Initial Complaint

  Date:01/11/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lying managers and salespeople:
  
  Very disappointed with how they do business with used cars. I inquired about a ***** ********* they all had on the lot and it was priced at $11,835. I received a written offer on the truck with a $3605 warranty. I told the dealership I would be up Saturday and was delayed due to the snow we received. Right before we left Quincy called me and told me that the managers were raising the price of the car up to $15,000 due to the interest they received online. Dustin (manager) would not honor the offer he sent me, saying that those offers were good for 24 hours only, it does not say that anywhere on the offer.
  Stay clear of Salesman Quincy (who refused to let me speak to his manager because it was on his personal cell phone and made me call into the dealership to get a hold of the manager). What type of business are they running here?! Salesman use their cell phones for work, but they won’t give the phone their boss to speak to a client? This is so unprofessional and they clearly do not have the customers interests at heart. Stay far away from this place.

  Business Response

  Date: 01/14/2025

  *** ******,

    I'm sorry to hear about your shopping experience with our dealership.  I'm sure you had a lot of time invested looking for a used truck only to find one and it was sold before you visited the dealership.    The used vehicle market and the values of the vehicles changes daily.   In order to keep up with the ever changing used car market, Jeff Wyler Honda Of Colerain makes price adjustments daily based on the current used car market and conditions whether they increase or decrease in value.  The price that is listed is guaranteed for the day it was posted, which is why we always encourage customers to come into the dealership to test drive and evaluate the used vehicles in person.  Unfortunately your interest in the vehicle began with an online inquiry on January 10th, and the vehicle sold to another client on January 13th.   I hope you are able to find another truck that meets your needs, and if there is anything we can do to help, please let us know.

  Regards,

  Bryan B***

   

  Customer Answer

  Date: 01/14/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included.

  No where on my offer letter was it stated that the offer was good for 24 hours. 

  
  
  
  
  Regards,
  
  
  
  ******** ******
  
  

  Business Response

  Date: 01/15/2025

    We understand your frustration, and we're sorry the truck you inquired about online is no longer available for purchase.

• Initial Complaint

  Date:12/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Took my car in for service 3 times within a month for the same issue my car would not start( no fuel) I was told 3 different things about the run ability of my car but nothing with the start ability. I was told I needed a $4000 repair done to my car to fix the issue which I denied. I was already charged $400 in diagnosing fees which they stated in the video they could not find the problem. I got my car back on a tow truck to find out that it is a shortage in the electrical wire connected to the fuel pump which Jeff Wyler has been the only one to touch the fuel pump in the past. I called several managers including R*** the service manager and have gotten no resolution…

  Business Response

  Date: 12/19/2024

  Jeff Wyler Honda of Colerain (we, us) reached out to the customer on December 3, 2024 to schedule a service visit. The customer agreed to come in and scheduled an appointment for December 11, 2024. We had arranged with customer that we would repair any damages we may have caused during previous repairs at no cost to the customer. We had also agreed that if no issue persists after repair needed to harness, we would refund the customer for the $400 in diagnostic fees he has paid. Customer did not show up for his appointment on the 11th. We contacted the cusotmer and rescheduled appointment for January 2, 2024.

• Initial Complaint

  Date:11/11/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased new car in May 2024 and was told by the dealership that they had JUST completed an oil change and I’d get unlimited oil changes within my warranty.
  
  Went to Jeff Wyler Honda in Colerain for a ROUTINE oil change (of which I only get 4 so lie #1), and was told that whomever completed my last oil change (JEFF WYLER NISSAN IN FAIRFIELD) used an “after market” bolt in my oil pan and now Jeff Wyler wants me to fork over 2K for a mistake THEY MADE/MISSED.
  
  I have MULTIPLE inquiries in with the dealership and have not heard 1 word back regarding their fix for their problem. This dealership is the absolute worse and I now understand their BBB rating.

  Business Response

  Date: 11/19/2024

  ***** ***** brought her Honda
  Insight in for a service appointment on November 13, 2024 to correct an issue
  with her oil pan drain plug.    Fortunately, the technician was
  able to remove the aftermarket oil drain plug without damaging the threading
  and successfully replace it with a Honda OEM oil drain plug and refill the
  fluids with no leaks.     
         The
  issue has been resolved to the customer satisfaction.   

  Thank you,

  B**** B***

  General Manager 

  Jeff Wyler Honda, Colerain

  
  

• Initial Complaint

  Date:07/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my vehicle in to have it serviced at Jeff Wyler Nissan located on 8680 colerain Avenue Cincinnati, Ohio 45261, schedule service Appointment: June 19,2024 at 10:30 am. service to be done: an oil change, filter change, and the tires rotated. I purchased the vehicle from Jeff Wyler Nissan where I had the service done. brand- new **** ****** ***** **: Color Bear Black with tinted windows. 6,018 miles on the vehicle when I took it to be serviced. The care package covered the cost of the service. I had been driving my vehicle for three weeks. the 4h week I start having this bad smell I thought it was the order from the gas because I stop and filled up the gas tank. The odor went away for a couple of days then it come back worse, and then the vehicle was starting to struggle to get up to speed the oil light come on. I could understand why the oil light was on , because it was serviced for an oil changed. My friend and went out to try and find out why. We found out the vehicle oil cap was not put back on the vehicle the oil had spilled everywhere and there was no oil in the vehicle it was bone dry. I called Jeff Wyler Nissan they connected me to the service department I told them what they neglected to do when they serviced my vehicle. They wanted me to schedule an appointment I said no I will bring it in today which was on July 19,2024 ta 4:30 pm. I spoke with a service advisor T****** Michael L** he told me he was going to do a complete clean of the car and do an engine diagnose. He kept my vehicle for two days Saturday July 20 and Sunday july21 ,2024 and told my sister I could pick up the vehicle on Monday. I was not satisfied with the service, so I called the corporate office spoke with them Mr. H**** he took my complaint and said someone would be appointed to handle my complaint. I spoke Ms. M******; she lists to my concerns and informed her about what it would take to make me whole I told her I wanted a new vehicle. I have picture couldn't download them.

  Business Response

  Date: 07/30/2024

  We have refunded customer $40 for a shirt, $25 for the oil purchased, cleaned engine area and ran full diagnostic on vehicle.  There are no codes engine is running perfect.  We also filled up the gas tank and gave her a maintenance contract for 3 free oil changes and 3 free tire rotations.  We have apologized this has happened, but we are not offering any further items.

• Initial Complaint

  Date:07/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A couple weeks ago, my husband and I were driving my **** ***** *** just minutes away from entering the expressway. Suddenly the dashboard went crazy flashing numerous warning system failures. The car lurched and lost power; we struggled to get the car off the road, The fuel pump had failed, the cost to repair was $3,000. Since then, we learned of a recall for this fuel pump for similar cars like ours, ********* models. However, HONDA will not honor the recall for our car. The symptoms and diagnosis for the car were the same as explained in the recall, but they will not extend the recall to include my car's VIN number. The dealer was rude and uncooperative stating it must be "wear and tear". My car is only 4 years old and 78,000 miles and within the 2018 - 2020 years. It is obviously the same problem with the recalled cars and they simply do not want to add to the recall. We are senior citizens and need help battling the HONDA corporation to correct their mistakes.
  
  We cannot afford to take a $3,000 loss when other cars with the same problem are being fixed free. We have talked with HONDA corporate headquarters with no satisfaction. They need to widen the recall to include additional cars affected by the defective fuel pump and reimburse me for the cost.

  Business Response

  Date: 07/30/2024

  The vehicle in question is a
  **** ***** **** with 73,712 miles on odometer.
  
     **** ********
  manufacturers new car warranty expired on 11/19/2022 and no extended warranty was
  purchased for additional coverage after the manufacturer’s warranty period. (2
  years and 37,000 miles ago)   During the customer write up of initial
  concerns a vehicle identification number inquiry is processed through the Honda
  portal to identify any active recalls or campaigns.   This VIN
  inquiry is included in the attachment and there are no open recalls or campaign
  repairs, nor any additional warranty coverage listed.    ****
  ****** had stated that there was a current recall for certain Honda vehicles
  for fuel pumps.  Unfortunately, her fuel pump was not from this recall and
  a completely unrelated part failure.  

  This is the only repair history we have on the **** at our service
  center.   We cannot pressure Honda into repairing a vehicle that is not included in a recall. 

  Thank you,

  Bryan B***

  General Manager, Jeff Wyler Honda, Colerain

  Customer Answer

  Date: 07/31/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  Regards,
  
  
  
  ****** ******

   

  Honda needs to include in the recall any ********* cars that have the same failure of the fuel pump system and fix the mistake free of charge.  just because the VIN number was not initially included in the recall should not exclude their liability.  The recall notice needs to be widened to cover **** that meet all the criteria mentioned in the recall other than the VIN#