Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/14/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid 6-11-25 1,000.00 deposit for vehicle in transit. Received Deposit Form to sign, which was described as going over parameters for reservation. Form was actually ironclad disclaimer absolving Beechmont any liability in case vehicle was not delivered for any reason. At 9:07 PM 6-11-25 emailed notification of refusal to sign form, and requested refund. 7-2-25 emailed notification of refund non-payment, and threatened small claims against Beechmont. Beechmont apologized for mistake, and assured me expedited action. As of today, 7-14-25 have not received 1,000.00 refund.

  Customer Answer

  Date: 07/15/2025

  7/15/25  per call from customer, business is overnighting the check. Tracking number provided by consumer. Closed as resolved per customer request.

• Initial Complaint

  Date:09/06/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was walking to my car two days ago and noticed what looks like rust on my rear bumper. Granted, I don’t use it cause there is a lot of stuff in the back, I knew it couldn’t be me. I have been to beechmont three times prior to this happening because I needed diagnostics to find out why my AC wasn’t working. I needed a new AC compressor. Looks like somebody had tried to paint over a mistake they had made or a scratch and tried to cover it up. I will attach pictures and provide conversation with who I emailed with

  Business Response

  Date: 09/11/2024

  BBB Complaint ID  ********

  To resolve the desired settlement,  ** *********** is requesting a repair of the rear bumper cover for damages she is alleging occurred during a repair visit from June 10, 2024 ( 3 months prior).  Upon request from *********** Customer statement that she noticed only days ago what "looks like rust on the rear bumper" , we have reviewed the pictures of the ****** ** from the June 10, 2024 Air Conditioning repair concern.  Attached to this response are the pictures from the initial Repair Order (write up/walk around procedure) from previously stated day, that were captured at the time of vehicle intake and "screen shot" on 9/9/24 for current display purposes. These pictures show the blemishes were on the rear bumper cover prior to Beechmont Toyota repairing the AC component that is located under the hood at the front of the vehicle. In reference to "noticed  what looks like rust on my rear bumper cover", the bumper covers are molded from a polycarbonate(plastic) material and not a metallic material that would allow rust to form from oxidation. In sum, the dealership did not damage, nor attempted any paint work to cover up a scratch(s) on the rear bumper cover. The Dealership declines the Complainant's request to repair the rear bumper cover.

         

   

  Customer Answer

  Date: 09/11/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ********* *********
  

• Initial Complaint

  Date:06/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Shop told me that I had the option to authorize $7500 to investigate the issue with my car by tearing down the engine or leave it in non-working order. The dealership service manager told me they had no idea if the car had major engine damage or not and claimed they had not put a boroscope in. I denied this request to authorize $7500 and brought the car to a third party shop. Now, months later, a similar issue is reoccuring in the car and it was brought to ****** ****** in Indiana who tell me they refuse to request a warranty claim for the vehcile since there is a note written in my file by Beechmont Toyota that my vehicle has engine damage. In my file note, the line "most likely an internal issue" - they explained on the phone (which I have on recording) that this was referencing a note on my vehicles file written by Beechmony saying this vehicle had engine damage.

  Business Response

  Date: 06/11/2024

  To resolve the above complaint, *** ******* requests that
  Beechmont Toyota “repair” his vehicle—presumably without charge—even though
  such repairs may not be covered by the manufacturer’s warranty, and
  notwithstanding that Beechmont Toyota did not sell the vehicle and has never
  serviced it before.  Like most repair facilities, Beechmont Toyota does
  not perform repair work for free.  For these and the reasons discussed
  below, Beechmont Toyota declines *** ********* proposed resolution.    
  
  On November 15, 2023, *** *********
  (“Complainant”) **** ****** **** (the “Vehicle”) was towed to Beechmont Toyota
  (the “Dealership”) for service on its engine.  The Dealership inspected
  the Vehicle and observed that certain components of the engine were missing or
  broken.  In addition, the Vehicle’s onboard diagnostic system reported,
  among other things, that the maximum vehicle and engine speeds had been
  exceeded, and that a cylinder had misfired.  Further examination of that
  cylinder revealed large markings in its walls. 
  
  The Dealership
  submitted its findings to Toyota (the “Manufacturer”) for guidance and to
  ascertain whether any necessary repairs might be covered under
  warranty.   The Dealership also discussed the Vehicle with the
  Manufacturer’s Field Technical Specialist.  The Manufacturer advised the
  Dealership that it could not determine whether the repairs were covered by
  warranty unless and until the Dealership disassembled the engine and identified
  the specific cause(s) of the issue(s).
  
  At the
  Manufacturer’s recommendation, the Dealership sought Complainant’s
  authorization to disassemble/reassemble the engine for an estimated cost of
  $7,500, which Complainant would be expected to pay if: 1) the Manufacturer
  determined that the repairs were not covered by warranty, and 2) Complainant
  declined to pay for such repairs out of his own pocket.  Complainant
  declined to approve the estimate, and the Dealership did not proceed with the
  disassembly/any repairs.
  
  In his complaint,
  Complainant acknowledges that he declined to authorize the estimate, but omits
  its purpose—to pay the Dealership for disassembling and reassembling the engine if neither the Manufacturer (under warranty) nor Complainant ultimately
  authorized any additional repairs.  Of course, if the Manufacturer
  determined that certain repairs were covered under warranty, Complainant would
  not have had to pay the $7,500.  But if the Manufacturer declined warranty
  coverage, and given Complainant’s refusal to approve the estimate, the
  Dealership would have been left bearing the substantial cost of disassembling
  and reassembling a vehicle that it did not sell and never serviced, for a
  customer that it had never done business with before.  No reasonable
  business would proceed with repairs under these circumstances.
  
  Complainant also
  alleges that another dealership “refused” to submit a warranty claim for
  Complainant’s Vehicle based on the Dealership’s entries in the Manufacturer’s
  national service file for the Vehicle.  Regardless of what that other
  dealership may have said or done, the Dealership’s entries accurately reflect
  the Dealership’s observations regarding the Vehicle and were properly
  submitted—along with photographs and other documentation—to the Manufacturer in
  accordance with its guidelines.  Moreover, nothing resembling the phrase
  that Complainant attributes to the Dealership in the complaint (“most likely an
  internal issue”) appears in the Dealership’s entries.   
  
  In sum, the
  Dealership did not disassemble and repair Complainant’s Vehicle because
  Complainant did not agree to pay the Dealership for its work in the event that
  the Vehicle’s Manufacturer denied warranty coverage for the repairs.  The
  Dealership’s declines Complainant’s request to repair his Vehicle free
  of charge.
  

• Initial Complaint

  Date:09/20/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In Late August I took my daughter to get a new car at Beechmont Toyota.
  I paid 27.000 + cash for a ***** ***** they had on their lot to provide safe and adequate transportation for college..
  Upon completion of the paperwork and documentation the keys were handed to my daughter and she followed me back to my home and eventually left for ******* to college.
  I had the vehicle transported to her in ******* and before the vehicle departed i noticed the key fab was broken and there was no spare.
  After she recieved the vehicle her key continued to get worse and i questioned the dealer about the $772.00 it took to fix the situation and have the key coded along with a spare which was not provided by dealership.
  I was told by Sales Manager John that " With a vehicle that is not a Toyota you get what you get."
  i explained that someone else had the key (previos owner) or worse and at any time could steal the car or worse cause my daughter physical harm. His response , "It is what it is."
  horrible Customer service on a problem that NEVER should have existed.
  I would like my $772.00 refunded by Beechmont Toyota and I will be on my way. Next time i'll buy a ***** with my Cash.

  Business Response

  Date: 09/21/2023

  Hello, after speaking with *** ****** via phone today.  Beechmont Toyota out of good faith will reimburse *** ****** for the keys he paid for once he provides us with a copy of the receipt. 

   

  Thank you,

  Joey S****

  General Sales Manager

  Beechmont Toyota

  Customer Answer

  Date: 09/21/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  **** ******
  

• Initial Complaint

  Date:08/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/21/23, I brought my car to Beechmont Toyota for repair. The sun visor would periodically fall out, the wires became pinched when trying the push, the visor back into the mounting hole, while driving, which caused the wires to break. The other concern is that the safety alert systems have a malfunction error message. When I called to make an appointment; I explained the issues in detail. Since the vehicle was 1 year old with less than 36,000 miles on it, I assumed these issues would be covered under the bumper-to-bumper warranty. I talked to the Service Advisor about this, he seemed to agree that this would be a warranty issue, he did not mention a diagnostic fee to determine coverage.
  
  Once at the shop, they surprised us with diagnostic fees of $145 for each issue or $290 total. The charges would be dropped if the items were covered under warranty. Typically, diagnostic fees are deducted from the repair bill at most shops if they do the repairs. That was a bad assumption on my part, because as I found out this shop does not operate that way.
  
  The technician concluded that we purposely broke the visor off our brand-new car, and therefore it was not coved. The service advisor also informed us that he had to remove the headliner from the vehicle to determine if the wires had shorted out. He should have evaluated the wires with a multimeter in a few minutes. They did tell me that it would cost an additional $210 total to replace the visor, however I could not afford to have the sun visor repaired after all the diagnostic fees.
  As for safety alert systems that malfunctioned, $145 determined it was not covered by warranty, they wanted an additional $340 to investigate more.
  
  We paid $296.62, and nothing was repaired on the vehicle, and they refused to deduct the diagnostic fees to repair the visor. That is a lot of money for no service. I’m not sure how a shop could take that much money from a customer and justify that business practice.

  Business Response

  Date: 08/29/2023

  Mr. *********

  Thank you for your feedback regarding the concerns with your 2022 Toyota Camry. We have reached out via phone and left a message with the call back information from our Parts & Service Director. We look forward to your call back so we can review your concerns and work towards a resolution with you.

• Initial Complaint

  Date:03/22/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 16, 2023 I had my toyota ***** serviced at the Toyota service dept. at 8667 Beechmont Ave, Cincinnati Ohio 45255. I was emailed an online portal payment. I paid online through their online payment portal using my ******** Card for $87.96. When I went to pick up my car the Toyota service dept. had no confirmation of my payment. I had not received confirmation either from Toyota, but had checked and saw the payment listed on my ******** Card. I offered to show both of the employees there the ******** payment on my phone app, but they insisted I pay again. They reinitiated another payment with my ******** Card and then let me have my car. Now I have two payments that went through my ******** Card, both for $87.96. My Customer number on the receipt is 371921, and the Invoice number is **********. I want the excess payment of $87.96 refunded.

  Business Response

  Date: 03/24/2023

  *** *******,

  Thank you for reaching out and making us aware of your concern. We have verified that the payment you made was duplicated and we will be issuing a refund to your ******** Card in the amount of $87.96. We apologize for the confusion regarding this matter.

  Customer Answer

  Date: 03/24/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ****** *******
  

• Initial Complaint

  Date:02/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought my car in to have a check engine light looked at. The code showed that it was due to a small leak in the evaporative emissions system. They recommended that I performed a smoke test to find the source of the leak. I asked the technician if this smoke test and simple engine light would be covered by my extended warranty (which I paid $2,230 for) and she told me it depends. She said that sometimes its covered and sometimes its not. I asked her how much the smoke test cost and it was over $300 and they charged $166.72 to diagnose my engine light. So, before my repair would ever take place, it was going to cost me close to $500 for which they couldn't tell me if my warranty would cover. I called the service garage manager and after back and fourth of missed calls I got a hold him. He told me he understood my issues and that they would make it right and that the technician would call me the next day and have it taken care of. Never again heard another word or any sort of follow up. I looked up the common causes of the check engine light and the number one issue noted was that it was probably just a faulty gas cap. I ended up taking my car to my local mechanic that I trust and he cleaned the gas cap thoroughly and sealed it. He said it was really dirty and that was probably the cause of the check engine light. Low and behold, that fixed the issue and its been over a month and the light is still off. He didn't charge me a cent to do that. The issue I have with Beechmont Toyota is why didn't they check the gas cap and clean it off? It was a simple fix yet they were trying to charge me over $500 BEFORE they fixed anything. How many more people are they trying to scam or have service done that isn't needed? So, I declined the smoke test and STILL had to pay $166.72 just for them to tell me what the engine light code was. I will NEVER go back to them. What's the point of a warranty if it won't cover a SIMPLE check engine light? Very disappointed

  Business Response

  Date: 02/22/2023

  *** *******,

   

  Thank you for taking the time to make us aware of your check engine light concern on your **** ****** *****. We will reach out to you and make arrangements to refund the applied diagnostic charge per your request.