Complaints

This profile includes complaints for ProScan Imaging's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  ProScan Imaging

  5400 Kennedy Ave Cincinnati, OH 45213-2664

• 

  ProScan Imaging

  6125 Harrison Ave Ste A Cincinnati, OH 45247-2813

• 

  ProScan Imaging

  358 W Pete Rose Way, Gate #2 Cincinnati, OH 45202

• 

  ProScan Imaging

  11594 Springfield Pike Cincinnati, OH 45246-3527

• 

  ProScan Imaging

  1797 Hill Rd N Ste 102 Pickerington, OH 43147

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/13/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  During a visit to ProScan Imaging at *** - ******* **** on Tuesday, April 8, 2025 for lumbar and thoracic x-rays, I was told I needed to remove my gold necklace. I was about to do that when the technician offered to do it. It should have taken a second or two to get the clasp undone, but the technician seemed to be having trouble. (It is not a typical clasp.) She mumbled something sounding frustrated but got it undone and handed me the necklace which I placed in my pocket.
  
  She then proceeded to position me for the x-rays. Unlike my previous experiences with x-rays at this facility, I felt this technician was rushing me in a brusque manner - pushing me to the required position rather than gently guiding me. She rushed back and forth between positioning me and the x-ray tube and the booth where there was another technician operating the console.
  
  After the required images were taken, I left the room, reached into my pocket for my necklace and discovered the broken clasp (photo attached). I turned and went back to the x-ray room and the two techs were gone. I looked around for the missing piece of the clasp but did not see it.
  
  I called to report the broken clasp, speaking with Beth O********, an assistant manger. I provided an estimate ($300) for a replacement clasp (photo attached). She said she would report this to the "higher ups" at headquarters. Two months, several more phone calls and emails later, I still have no response from the company.
  
  I am simply seeking the $300 cost of replacing the gold clasp. I've included the description of the technician's demeanor because, after the fact, the broken clasp could explain why her service was unlike the service I've received at this location on prior occasions.

  Business Response

  Date: 06/18/2025

  
  June 18, 2025
  
  
  

  RE: Proscan Imaging 
  Complainant: ****** ********* 
   BBB Case ID No. ******** 
  

  Dear *** ********, 
  

  This letter is in response to your correspondence received on June 16, 2025 regarding 
  the above-referenced Better Business Bureau ID Number. 
  ProScan is committed to providing all of our patients with the highest standards of 
  service and care, and we take all matters such as this very seriously. 
  

  *** ********* was contacted by a ProScan Manager on June 16, 2025 via email. The 
  manager communicated the following information: 
  

  • There are no details of this complaint that definitively support the damage to his 
  necklace was caused by the technician. 
  • ProScan is issuing a partial reimbursement to *** ********* in good faith for costs 
  arising from the repair to his necklace. 
  

  If you have any questions, please feel free to call us at ###-###-####
  
  M. Hanna C*******
  Paralegal, Compliance & Risk
  

  Customer Answer

  Date: 06/20/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have accepted their offer of partial payment for the cost of repairing the necklace. 
  
  
  
  Regards,
  
  
  
  ****** *********
  

• Initial Complaint

  Date:02/02/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ProScan Imaging has repeatedly sent me a bill for a procedure for which they apparently refuse to send to Florida ******** but claim that Florida ******** refuses to pay (I have spoken to representatives from ******** Florida ******** and they have not received the bill. I also checked the back log of information available on the website and can find no evidence that they received a bill for the visit in question (According to the ProScan bill, it's for a procedure dated 09/26/2023). At this point, ProScan's entire "support" website is down, even though they still send emails citing the inactive website. Because the website is down (support.proscan****), I attempted to email them. Most recently, on 01/23/2025 they replied to my email from "Proscan Helpdesk " and the email read, " Dear ***** Rose,
  
  Thank you for your reply. One of our agents will reply to you shortly.
  
  View and manage this ticket online: ****************
  
  Proscan Imaging · **************** *******************? "
  
  Nobody has called or reached out in any way since I received that email over a week ago. There is no way to look up the status of the ticket. The website no longer exists. That email is evidence that ProScan is lying to me.

  Business Response

  Date: 02/11/2025

  Hello-

   

  February 11, 2025 
  
   
  
  Corporate Headquarters
  ***** ******** 
  **** ******* ****** Better Business Bureau 
  Cincinnati, Ohio 45213
  One E. Fourth Street, Suite 600 
  
  Phone: ###-###-#### Cincinnati, OH 45202 
  Toll-Free: *************  
  Fax: ###-###-####
  Web: www.proscan**** RE:  Proscan Imaging 
  Complainant: ***** ******* 
  Imaging Sites   BBB Case ID No. ******** 
  Ohio
  Central Ohio  
  Dublin
  Gah**** Dear Ms. ********, 
  Pickerington
  Polaris

  This letter is in response to your correspondence received on February 2, 2025 regarding 
  Cincinnati the above-referenced Better Business Bureau ID Number. 
  Eastgate
  Midtown ProScan  is  committed  to  providing  all  of  our  patients  with  the  highest  standards  of 
  Mason service and care, and we take all matters such as this very seriously. 
  Paycor Stadium
  Tri-County We have conducted a thorough review of our billing process.  The following is a summary 
  Liberty
  Vandalia of our findings related to this complaint: 
  Western Hills
  Vandalia At the onset of submission, the claim was rejected due to insufficient payer information. 
  Florida The information has since been provided for the claim and patient currently has a $0.00 
  PNI Tamiami North balance owed to ProScan Imaging.  
  PNI Tamiami South
  PNI Vanderbilt We apologize for any inconvenience Ms. ******* may have experienced.  
  PNI Medical Blvd.
  PNI Ninth St. If you have any questions, please feel free to call us at ************* 
  PNI Collier South
  PNI Collier North  
  PNI Crosspointe Dr.
  PNI Sierra Meadows    .

  Regards, 
  Indiana
  Jeffersonville    PROSCAN IMAGING 
  Indianapolis
  Avon
  Carmel
  Fishers
  Greenwood
  Kentucky
  Lexington  
  Louisville    By: _____________________________ 
  Northern Kentucky
  New York        

  M. H**** C******, 

  Compliance & Risk Paralegal 
    Buffalo
  
  
  The Most Trusted Name In Medical Imaging

  Customer Answer

  Date: 02/11/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and, assuming that this means they won't be continuing to try and collect from me on this bill, I find that this resolution is satisfactory to me. Thank you.
  
  
  
  Regards,
  
  
  
  ***** *******
  

• Initial Complaint

  Date:12/10/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an injury on the job that happened in June. Went through the Workers Comp deal and accomplished physical therapy. I was also sent out to ProScan Imaging of Troy to get an MRI of my left shoulder. Everything has been approved through ******** ****, *********, and ******* ******* for an MRI. I received a bill in the mail on Friday, December 6th for a bill of $2000 from ProScan. I promptly called to see what the issue was. I was told that I was not covered by ******** **** on the date the MRI was accomplished. I spent half a day calling ********* (who ordered the MRI), and Spooner (The authorizer) to see what the issue was. They both followed up on Monday, Dec. 9th with the same notion that I was covered by ******** **** as well as paperwork for ProScan to verify my approval of coverage. I called ProScan on Monday and told ProScan I had phone numbers, fax numbers, and paperwork to send them so they can bill who they need. The current lady wanted nothing to do with my information and refused to give an email for me to send my information. I am covered by ******** ****, they want me to pay a bill that is due on December 11th 2024. I am a recovering injured worker who is doing someone else's job. I have my own job to do. I done plenty of leg work for someone who doesn't want it. I have sent the bill to ******* ******* and will hopefully reach ProScan for resubmittal.

  Business Response

  Date: 12/19/2024

  Dear Ms. ********, 
  
  This  letter  is  in  response  to  your  correspondence  received  on  December  17,  2024 
  regarding the above-referenced Better Business Bureau ID Number. 
  
  ProScan  is  committed  to  providing  all  of  our  patients  with  the  highest  standards  of 
  service and care, and we take all matters such as this very seriously. 
  
  We have conducted a thorough review of our billing process.  The following is a summary 
  of our findings related to this complaint: 
  
  The  claim  was  initially  denied  by  the  ******** ************  payor  due  to  an 
  unapproved diagnosis code which put the payment responsibility on the patient. 
  
  Patient  contacted  ProScan  by  phone  on  12/6,  12/9  and  12/18.  The  last  call  was 
  productive  and  our  team  was  able  to  resubmit  patient’s  bill  to  the  ******** 
  ************ payor for payment. 
  
  Our Billing Manager contacted patient on December 19, 2024 and communicated these 
  
  
  December 19, 2024 
  
  
  Corporate Headquarters
  Renee ******** 
  **** ******* ****** Better Business Bureau 
  Cincinnati, Ohio *****
  One E. Fourth Street, Suite 600 
  Phone: ************ Cincinnati, OH 45202 
  Toll-Free: 1************
  Fax: 513-281-3420
  Web: *************** RE:  Proscan Imaging 
  Complainant: ******* ******** 
  Imaging Sites BBB Case ID No. ******** 
  Ohio
  Central Ohio
  Dublin
  Gah****
  Pickerington
  Polaris
  Cincinnati
  Eastgate
  Midtown
  Mason
  Paycor Stadium
  Tri-County
  Liberty
  Western Hills
  Vandalia
  Florida
  PNI Tamiami North
  PNI Tamiami South
  PNI Vanderbilt
  PNI Medical Blvd.
  PNI Ninth St.
  PNI Collier South
  PNI Collier North
  PNI Crosspointe Dr.
  PNI Sierra Meadows findings directly to him. 
  Indiana
  Indianapolis If you have any questions, please feel free to call us at ************ 
  Avon
  Carmel
  Fishers
  Greenwood Regards, 
  Kentucky
  Lexington PROSCAN IMAGING 
  Louisville
  Northern Kentucky By: _____________________________ 
  New York M. H**** C******, Compliance & Risk Paralegal
    Buffalo
  
  
  The Most Trusted Name In Medical Imaging  

  Thank you & Happy Holidays!

  Customer Answer

  Date: 12/20/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  While there is some discrepancies on M. H**** C******, Compliance & Risk Paralegal's   document that was sent,  an account manager, Andrew, called yesterday, 12/19/24, to discuss the issues at hand.  My main focus was that the billing department would not accept any information from Spooner M.A.I., my administrator who pays bills, etc.  Also, Spooner M.A.I. sent a copy of my bill to ProScan for re-submittal on 12/09/24 which they have no record of.  I believe the phone discussion with Andrew was genuine and factual.  He acknowledged there needed to be some training and changes to the billing department going forward.  I also have his phone number if billing goes awry again.  I appreciate the B.B.B. for reaching out to ProScan for the issue at hand.  I believe ProScan will make positive changes going forward to service patients care and billing.
  
  
  
  Regards,
  
  
  
  ******* ********
  

• Initial Complaint

  Date:08/06/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ProScan Imaging
  24040 S Tamiami Trail
  Bonita Springs, FL 34114
  
  I am writing to formally complain about the inaccuracies in the x-ray report for the exam I had at your facility on January 23, 2023. The x-ray was referred by my orthopedic surgeon, Dr. James Manzanares.
  
  There are two critical errors in the report:
  
  1. It incorrectly states that I had a C5/6 disc replacement. The correct information is that I had a C6/7 disc replacement.
  2. The report inaccurately mentions that the surgery was the result of a motor vehicle accident that took place on January 20, 2023. In reality, the accident occurred on June 29, 2020.
  
  Despite my numerous attempts to have these errors corrected, I have been unsuccessful. I have spent many hours on the phone and through email trying to resolve this issue. I even submitted my office visit notes from Dr. Manzanares, which clearly show the correct details. Additionally, I visited the ProScan Imaging location at 24040 S Tamiami Trail, Bonita Springs, FL 34114, and unfortunately, no one was able to assist me.
  
  These inaccuracies in my medical records can have significant implications for my ongoing treatment and overall health care. I request that you urgently review and correct the errors in my x-ray report. Please confirm receipt of this complaint and provide a timeline for when the corrections will be made.

  Business Response

  Date: 08/12/2024

  Hello,

   

  Please see the attached response to complaint #********

   

  Thank you.

   

  M. ***** C******

   

  Corporate Headquarters
  ***** ******** 
  **** ******* ****** Better Business Bureau 
  Cincinnati, Ohio 45213
  One E. Fourth Street, Suite 600 
  
  Phone: ************ Cincinnati, OH 45202 
  Toll-Free: *************  
  Fax: ************
  Web: *************** RE:  Proscan Imaging – PNI Tamiami South 
  Complainant: ******* ******* 
  Imaging Sites   BBB Case ID No. ******** 
  Ohio
  Central Ohio  
  Dublin
  Gahanna Dear *** ********, 
  Pickerington
  Polaris This letter is in response to your correspondence received on August 7, 2024 regarding 
  Cincinnati the above-referenced Better Business Bureau ID Number. 
  Eastgate
  Midtown We  have  conducted  a  thorough  review  of  ***  *********  records.  The  following  is  a 
  Paycor Stadium summary of our findings related to this complaint: 
  Tri-County
  Tylersville ?
  Western Hills An addendum has been issued to indicate an update to the report.  
  Vandalia ? Our Executive Director of Radiology followed up with *** ******* by phone to let 
  Florida him know the images and updated report would be sent to him.  
  *** ******* *****
  PNI Tamiami South We apologize for any inconvenience this patient may  encedhave experi  from the delay 
  PNI Vanderbilt in his appointment time. ProScan is committed to providing all of our patients with the 
  PNI Medical Blvd.
  PNI Ninth St. highest standards of service and care, and we take all matters such as this very seriously. 
  PNI Collier South
  PNI Collier North If you have any questions, please feel free to call us at ************ 
  PNI Crosspointe Dr.
  PNI S***** M******    Regards, 
  Indiana
  Indianapolis    PROSCAN IMAGING 
  Avon
  Carmel    By: _____________________________ 
  Fishers        M. ***** C****** 
  Greenwood        Sr. Paralegal, Compliance & Risk 
  Kentucky
  Lexington
  Louisville
  Northern Kentucky
  New York
    Buffalo
   
  
  
  The Most Trusted Name In Medical Imaging 

  Customer Answer

  Date: 08/12/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Although I wish I had received the same care and attention prior to my complaint, ultimately we were able to reach my desired resolution.
  
  
  
  Regards,
  
  
  
  ******* *******
  

• Initial Complaint

  Date:07/10/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  What a nightmare.. I waited 3 weeks to get in for an MRI, I leave work early on 07/09/24 to drive an hour for my appointment I arrived 20 mins early to meet their "15 Min arrival time prior to appointment" ask. As I am siting in the parking lot I receive a call that they are not able to perform my specific procedure at that location so they will have to reschedule, completely unacceptable that this was done 17 minutes prior to my appointment. It is then rescheduled to the following Wednesday 07/17/24 at another location that is even further from me, so now I have to suffer with my injury another week. During my Hour long car ride home I receive another call that another mistake was made by them and they cannot perform my procedure at that time either the following Wednesday and would have to be rescheduled to Saturday 07/20/24, now I have to live with my injury another 3 days. Move to the next day 07/10/24 I receive another call that a mistake was made again and they cant perform my MRI that day either and it would have to move to the end of the month, so now I have to go another 2 weeks in pain from my injury. Extremely unprofessional with no effort to right the issue other than continuing to push my appointment out.

  Business Response

  Date: 07/11/2024

  July 11, 2024 
  
  Renee Stanford 
  Better Business Bureau 
  One E. Fourth Street, Suite 600 
  Cincinnati, OH 45202 
  

  Dear *** ********, 
  
  This letter is in response to your correspondence received on July 10, 2024 regarding the 
  above-referenced Better Business Bureau ID Number. 
  
  We have conducted a thorough review of Complainant’s account.  The following is a 
  summary of our findings related to this complaint: 
  
  ***  **********  appointment  was  originally  scheduled  in  error  for  July  9,  2024. 
  Unfortunately, the error was caught late and there were several attempts to get the 
  appointment rescheduled on several different days. The Center Manager spoke to *** 
  ******** on July 11, 2024 and an appointment has been confirmed for July 15, 2024.  
  
  We  apologize  for  any  inconvenience  ***  ********  may  have  experienced.  ProScan  is 
  committed to providing all of our patients with the highest standards of service and care, 
  and we take all matters such as this very seriously. 
  
  If you have any questions, please feel free to call us at ###-###-####. 
   
  
  H**** C****** 
  
  

• Initial Complaint

  Date:06/18/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a mri done with this company and they charged me $277.37. When I received my E.O.B from my insurance the charge was only $102.86. Proscan admitted getting my E.O.B. From my insurance on May 24, 2024. I have still not received my refund if $174.86. I have been waiting patiently for my refund. Each time I have called them they have had nothing but excuses.

  Business Response

  Date: 06/21/2024

  June 21, 2024 
  
  This letter is in response to your correspondence received on June 18, 2024 regarding 
  Cincinnati the above-referenced Better Business Bureau ID Number. 
  

  We  have  conducted  a  thorough  review  of  ***  *******  account.  The  following  is  a 
  summary of our findings related to this complaint: 
  

  Per our records, *** ***** made a deposit at the time of service of $277.37. 
  We received an EOB reflecting *** ******* responsibility was $102.86. 
  

  On June 12, 2024, *** ***** contacted us; we confirmed her card information 
  for refunding the difference. 
  

  On June  17,  2024, the refund process  was initiated and  the funds should  be 
  reflected in her account in 2-5 days.  
  
  .We  apologize  for  any  inconvenience  ***  *****  may  have  experienced.  ProScan  is 
  committed to providing all of our patients with the highest standards of service and care, 
  . and we take all matters such as this very seriously. 
  

  If you have any questions, please feel free to call us at 513-281-3400 
  

    Regards, 
        M. Hanna C****** 
  Sr. Paralegal, Compliance & Risk 
  

  Customer Answer

  Date: 06/21/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ***** *****
  

• Initial Complaint

  Date:05/14/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Called to make an appointment was put on hold for more than 45 minutes Totally unacceptable customer service from a medical facility

  Business Response

  Date: 05/22/2024

  May 22, 2024 
  
  
  ***** ******** 
  Better Business Bureau 
  One E. Fourth Street, Suite 600 
  
  Dear *** ********, 
  
  This letter is in response to your correspondence received on May 14, 2024 regarding 
  Cincinnati the above-referenced Better Business Bureau ID Number. ********.
  

  We  have  conducted  a  thorough  review  of  ***  *********  call  log.  The  following  is  a 
  summary of our findings related to this complaint: 
  
  
  Per our records, *** ********* call came in on 5/14/2024.  It is our routine to try 
  and  complete  calls  in  a  timely  manner.  Unfortunately,  our  facility  was  short 
  staffed  on  the  day  of  his  call  and  we  were  unable  to  complete  his  call  in  a 
  reasonable  time  frame.  ***  *********  reason  for  calling  was  to  schedule  an 
  appointment which was accomplished.  
  

  The Center Manager followed up with *** ******* to apologize for the wait time 
  and explained we were working on our staffing shortage issues.  
  

  We have recently hired more staff to help complete calls more efficiently. 
  
  We apologize for any inconvenience this patient may have experienced from the delay 
  in his call time. ProScan is committed to providing all of our patients with the highest 
  Indiana standards of service and care, and we take all matters such as this very seriously. 
  

  If you have any questions, please feel free to call us at ###-###-#### 
  

  Regards, 

  M. Hanna C****** 

  Sr. Paralegal, Compliance & Risk 

• Initial Complaint

  Date:12/16/2023

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had taken right knee MRI around 9am on 12/15/23 at ******* location. Received an incorrect report with wrong patient's name, DOB, exam date etc., It made me nervous, caused emotional distress, frustration that added more pain, stress etc. This made us to believe that Proscan staffs are not doing their jobs properly and dealing the sensitive health details with so much NEGLIGENCE. It made me not to trust their reports and also they are not following HIPAA rules which is against the law as they disclosed other patient's info on my report and they might have disclosed my data to someone else etc.,
  As all the parties involved (Patients, insurance, doctors, hospitals, other providers etc,) rely on the ACCURATE MRI reports, data to come up with a proper care, medical treatment plan as it can cause Life changing situations due to negligence or by unskilled staff members etc.,
  I have spent so much time, energy, money from my pocket to get this report (not covered by insurance) to order to get the prompt, appropriate treatment but now I can't trust this report any more. Already there was a lawsuit against Proscan on 09/2019 that it was using unskilled staffs to either diagnose and/or provide reports and there has been a lot of other recent complaints as well and some of them are available in public. My situation is another example.
  I want to ensure that My images, diagnosis, findings, reports, all documents are 300% ACCURATE, THOROUGH and are prepared and diagnosed/evaluated by highly experienced, Skilled, Board-Certified Radiologists, doctors etc., I am open to go trough the MRI scan again and it has to be tripe checked by multiple well qualified, skilled Radiologists, doctors to get some peace of mind as ACCURACY is non-negotiable. They charge so much money and they need to do what we pay for and also compensate for all these inconvenience. If they don't take action will escalate this to all possible legal, medical, other authorities etc. NEED RESPONSE ASAP..

  Business Response

  Date: 12/19/2023

   

  December 19, 2023
  

  ***** ********
  Better Business Bureau
  One E. Fourth Street, Suite 600
  Cincinnati, OH 45202
  

  RE: Proscan Imaging – ******* (“ProScan”)
  Complainant: *********** *********
  

  BBB Case ID No. ********
  

  Dear *** ********,
  

  This letter is in response to your correspondence received on December 18, 2023
  regarding the above referenced Better Business Bureau ID Number.
  We have conducted a thorough review of *** *********** concerns. The following is a
  summary of our findings related to this complaint:
  

  * *** *********** MRI report was sent to his referring physician on December
  15, 2023.
  * Regrettably, the MRI report that was emailed to *** ********* belonged to
  another patient.
  * Once this was brought to our attention, *** *********** MRI report was sent
  to him via email.
  * ProScan confirms *** *********** MRI report and images are accurate.
  * The claim has been submitted to his insurance company for processing and the
  remaining amount owed by the patient, if any, is still pending.
  

  *** ********* spoke with the Center Manager on December 18, 2023. Our manager
  communicated these findings directly to him.
  

  We apologize for any inconvenience *** ********* may have experienced. ProScan is
  committed to providing all of our patients with the highest standards of service and care,
  and we take all matters such as this very seriously.
  

  If you have any questions, please feel free to call us at ###-###-####
  

  Regards,
   
  M. Hanna C******
  Sr. Paralegal, Compliance & Risk
  

  
  

  Customer Answer

  Date: 12/20/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  The Manager mentioned that he will be following up with me on some of the open items and so far I have not received any response from him. I was also told that my images would be validated by another well qualified Radiologist and Doctors to confirm that the report is 100%  accurate as they sent incorrect reports and findings etc., So far I haven't received any report. Couple of doctors I met yesterday mentioned that they were seeing some inconsistencies between the images and the reports. As all the treatment plans, medical advice are based on the images and findings on the report we legally need a thorough and accurate information.

   I have also asked the manager 'Nate'  to confirm everything in writing instead of verbally as its a sensitive medical information but he declined and refused to do so and it shows that they are not reliable and dealing the reports with so much negligence. I also communicated everything through their portal but they never responded there. The manger did not address the billing part as well as I am the one paying the bill and have to go through all these waste of time, stress, inconvenience, frustration, wrong info, too many back and forths, other issues etc.,

  
  
  
  Regards,
  
  
  
  *********** *********
  
  

• Initial Complaint

  Date:12/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an MRI scheduled for 8:00 p.m. on the 5th of December I got a phone call and said please arrive at 7:45 so you can fill out paperwork. I get there at 7:40 and the girl at the desk tells me my appointment is for 9:00 p.m. somewhere along the way I got pushed back. I don't know why cuz I even had it in my calendar on my phone MRI 8:00 p.m. phone call MRI arrived 7:45 for your 8:00 p.m. MRI so I have no idea what's going on. And right now there are actually 30 minutes behind possibly and I am now I won't get in there until 9:30. It never fails when I come here to get an MRI or something here. They're always behind. It does not matter what time of the day it is always behind. And I do have a complaint also about you guys only have the big MRI machine because I cannot fit in the other two because I'm 61 295 lb and that's too small for me. There's got to be other places where I can actually go and not have to worry about coming in late in the evening and then have to wait an extra hour hour and a half to get my MRI done. It's ridiculous. And the girl at the front desk knows I'm pissed off right now. She tried to help me to see if there was another option for another time but it's booked out so far ahead. It's unbelievable. Not a happy camper.

  Business Response

  Date: 12/07/2023

  Ms. *********

   

  Please see the attached response to your correspondence received December 6, 2023.

   

  Best,

  M. Hanna C******

  Sr. Paralegal, Compliance & Risk

  ProScan Imaging, LLC

• Initial Complaint

  Date:10/19/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My physician sent me to ProScan for an MRI. When ProScan called me to schedule and provide an estimate, I was told that the price would be $500 if paid out-of-pocket (not run through insurance) and would be much higher if paid via insurance. I elected to pay out-of-pocket. I was told the same thing when I arrived for my MRI. I paid the $500 at the time of my appointment. I then received a bill for an additional $281.23, and the statement clearly reflects that it was processed via insurance. I called the phone # on the bill and was told that I should have not been told it would be $500 out-of-pocket and that I should contact ProScan. When I contacted ProScan, I was told that I should contact OrthoAlliance. Since then, it has been a giant circle with both blaming each other. ProScan told me it would be $500, I paid the $500. I would not have paid $500 at the time of my appointment if this were not the case. The bill is now +90 days because I have gotten so much run-around, so I went ahead and paid it to avoid being sent to collection. However, I would like to be reimbursed the $281.23, as this is not what I was told the cost would be.

  Business Response

  Date: 10/20/2023

  Hello

  Please see the attached correspondence in response to the BBB CASE ** *********

  Best,

  M. Hanna C******

  Compliance & Risk Paralegal

  ProScan Imaging

  Business Response

  Date: 10/24/2023

  Hello-

  ProScan has been in touch with Ortho Alliance again. They were able to confirm that the patient was contacted again on 10.24.2023 regarding the refund. It will take 2 to 3 weeks for the refund to reach the patient.

  Best Regards,

  M. Hanna C******

  Customer Answer

  Date: 10/25/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ** ********* and find that this resolution is satisfactory to me. 

  I would like to note that the promised actions have not yet been completed, but assuming that they will be, I am happy with the plan.

  
  
  
  Regards,
  
  
  
  ******** *******