Complaints

This profile includes complaints for ProScan Imaging's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  ProScan Imaging

  5400 Kennedy Ave Cincinnati, OH 45213-2664

• 

  ProScan Imaging

  4440 Glen Este Withamsville Rd Ste 1100 Cincinnati, OH 45245-1331

• 

  ProScan Imaging

  11596 Springfield Pike # 27 Cincinnati, OH 45246-3527

• 

  ProScan Imaging

  4850 Red Bank Rd Ste 310 Cincinnati, OH 45227-1546

• 

  ProScan Imaging

  568 Centre View Blvd Bldg 20 Ft Mitchell, KY 41017-3425

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/19/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My physician sent me to ProScan for an MRI. When ProScan called me to schedule and provide an estimate, I was told that the price would be $500 if paid out-of-pocket (not run through insurance) and would be much higher if paid via insurance. I elected to pay out-of-pocket. I was told the same thing when I arrived for my MRI. I paid the $500 at the time of my appointment. I then received a bill for an additional $281.23, and the statement clearly reflects that it was processed via insurance. I called the phone # on the bill and was told that I should have not been told it would be $500 out-of-pocket and that I should contact ProScan. When I contacted ProScan, I was told that I should contact OrthoAlliance. Since then, it has been a giant circle with both blaming each other. ProScan told me it would be $500, I paid the $500. I would not have paid $500 at the time of my appointment if this were not the case. The bill is now +90 days because I have gotten so much run-around, so I went ahead and paid it to avoid being sent to collection. However, I would like to be reimbursed the $281.23, as this is not what I was told the cost would be.

  Business Response

  Date: 10/20/2023

  Hello

  Please see the attached correspondence in response to the BBB CASE ** *********

  Best,

  M. Hanna C******

  Compliance & Risk Paralegal

  ProScan Imaging

  Business Response

  Date: 10/24/2023

  Hello-

  ProScan has been in touch with Ortho Alliance again. They were able to confirm that the patient was contacted again on 10.24.2023 regarding the refund. It will take 2 to 3 weeks for the refund to reach the patient.

  Best Regards,

  M. Hanna C******

  Customer Answer

  Date: 10/25/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ** ********* and find that this resolution is satisfactory to me. 

  I would like to note that the promised actions have not yet been completed, but assuming that they will be, I am happy with the plan.

  
  
  
  Regards,
  
  
  
  ******** *******
  
  

• Initial Complaint

  Date:08/17/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a statement and an email from VIS Midtown, Account #*********. The facility is ProScan of Cincinnati, OH. They are trying to bill me $180 for a procedure that I never had. I have never been to a ProScan Imaging Center in my life and in fact, I have never even been to Cincinnati, OH. I replied to them and told them that I was not the patient they should be billing because I never had any procedure at ProScan, but apparently it has fallen on deaf ears because I received another email from them today. I am not going to pay for a procedure that I have never had. It's beginning to feel like harassment to me. The email that I have for them is: ******************* Their phone member is:
  ###-###-####
  
  Thank you very much for any help you can provide to stop ProScan from falsely billing me!!
  
  ******* ** ******

  Business Response

  Date: 08/23/2023

  Ms. Stanford-

  Please see the attached correspondence in response to BBB Case ** *********

   

  Best Regards,

  M. ***** *******

  Compliance & Risk Paralegal

  ProScan Imaging

  Customer Answer

  Date: 08/23/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ** ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ******* ******
  

• Initial Complaint

  Date:01/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 23,2022 Spine specialist by the name Benjamin V***** at ********** Orthopaedics &Sport Medicine at **** **** ** in Cincinnati ***** told me he' was going to referral me to receive a MRI for the Sactica disorder and see about fracture. But first had to have prior authorization. To be sent to procan Imaging as approved. Well, it was approved cause before hand, a called Proscan Imaging and ask if they received the referral and one of the chick stated they didn't receive it yet, it take 24hrs and when they do receive it they will sent me a text message stated to make appointment. I received a text made appointment. It was for Jan 13 2023 at 4:45pm. I received another text message after that stating ,"schedule your appointment". I called back changed the time for Jan 13 2023 for 2:15pm. I arrived at Proscan Imaging on date and time at **** ******** *** ** *********** **** ***** * Number ###-###-#### and when I sign inthe receptioist stated my referral was denied. But before hand it was stated by management they didn't receive it. And when it's approved by my health insurance the doctor which is Dr. V***** from ********** spine and joint Center. They will receive the referral and they will send me a text message to make appointment. I been waiting 30 day for that appointment so I can get back to work and get better treatment. It was for my lumber spine fracture and Sactica disorder. Me and my job waswaiting for the document from results. Now I have to start all over again this process.??????
  ******** ******* Jan 14,2023
  9:34am

  Business Response

  Date: 01/23/2023

  January 23, 2023 
  
  ***** ******** 
  Better Business Bureau 
  One E. Fourth Street, Suite 600 
  
  RE: ID: ******** 
  
  Dear *** ********: 
  

  This letter is in response to your correspondence received on January 14, 2023 
  regarding the above-referenced BBB ID Number ********. 
  

  ProScan received patient’s scan order from the referring physician on January 3,, 2023.

  Patient was contacted same day to schedule an appointment ten (10) days from the 

  date  the  order  was  received,  as  that  is  the  timeline  for  receiving  approval  from 
  patient’s insurance.  
     
  On January 11, 2023, ProScan left a voicemail for the referring physician as well as the 
  patient to advise both that a denial had been received from patient’s insurance and 
  the appointment would need to be canceled since getting a denial from the insurance 

  overturned  could  take  up  to  thirty  (30)  days.  We  did  receive  a  call  back  from  the 
  physician’s office requesting the denial from insurance be faxed to them. We did not 
  receive a call back from the patient that day. Since no response was received from the 
  patient regarding canceling the appointment, we left another voicemail on January 12, 
  Patient arrived to the appointment on January 13, 2023. ProScan checked the denial 
  status to see if it had been overturned but unfortunately, it had not. ProScan asked 
  patient to follow up with her referring physician to make sure the appeal had been 
  submitted and once the denial had been overturned, we would be happy to reschedule 
  the appointment.  
  
  We apologize for any inconvenience that this patient may have experienced. If you 
  have any questions, please feel free to call us at ###-###-####. 
  

  Regards, 
  
   Hanna C******, Compliance & Risk Paralegal