Business ProfileforSmartPay, LLC

I received an email last month which would be the month of May stating that my phone would be paid off in full in the amount of $41.08. I am on disability. I got up June 3 and called the automated service of my bank. I was writing down what had came out that morning…80.13 Was taken from my account from SmartPay. I called the bank telling them that that is not right or they sure that’s who it was from and they said yes. I immediately hopped on my email and lo and behold. There was an email from SmartPay stating that they had taken $80.13… So I called the number associated statement.. I was on hold for over one hour so I hung up. I sent them a couple emails no response. I called again today and finally got somebody. They are trying to tell me that the $80.13 for the final pay plan… Meaning a mins plan. I told the lady that is not right I get my minutes through ******** ****. I just called them yesterday June 3 and got my minutes on my phone and then they will tell me through the automated service that my next plan is due July 2… There are no reserve mins. She kept putting me on hold and getting back on the phone telling me that her team said that there is no way that they could refund me the $39.05 because my plan was already paid in full. I said ma’am you’re not listening I have an email from last month, stating that my Pay $41.08 she continued to tell me there was nothing they could do. I believe I was put on hold five times.. Finally got very upset and I told her never mind. It was not her fault. Thanks for trying, but I would be contacting the Better Business Bureau and she told me good luck.