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          Find a Location

          MassMutual Ascend Life Insurance Company has 3 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • MassMutual Ascend Life Insurance Company

              191 Rosa Parks Street Cincinnati, OH 45202

            • MassMutual Ascend Life Insurance Company

              PO Box 5420 Cincinnati, OH 45201-5420

            • MassMutual Ascend Life Insurance Company

              301 E 4th St Cincinnati, OH 45202-4245

            Business ProfileMassMutual Ascend Life Insurance Company

            Insurance Companies
            Multi Location Business

            Additional business information

            Additional Info:
            Prior to November 2022 this business operated under the name Great American Life Insurance Company.
            See all additional business information

            Contact Information

            191 Rosa Parks Street

            Cincinnati, OH 45202

            Visit Website
            Email this Business
            (800) 854-3649

            Customer Reviews

            1.11/5

            Average of 9 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            20 complaints closed in last 3 years

            9 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+
            This business is not BBB Accredited
            Search for Accredited
            Businesses in this category

            Years in Business: 64

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            MassMutual Ascend Life Insurance Company in Cincinnati, Ohio offers insurance and financial services. Prior to October 2022 the business operated under the name Great American Life Insurance Company.

            Business Details

            This is a multi-location business.

            Find a Location

            MassMutual Ascend Life Insurance Company has 3 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • MassMutual Ascend Life Insurance Company

                191 Rosa Parks Street Cincinnati, OH 45202

              • MassMutual Ascend Life Insurance Company

                PO Box 5420 Cincinnati, OH 45201-5420

              • MassMutual Ascend Life Insurance Company

                301 E 4th St Cincinnati, OH 45202-4245

              Location of This Business
              191 Rosa Parks Street, Cincinnati, OH 45202
              Email this Business
              BBB File Opened:
              1/1/1993
              Years in Business:
              64
              Business Started:
              12/1/1959
              Type of Entity:
              Corporation
              Alternate Business Name
              • Great American Life Insurance Company
              Business Management
              • Mr. Mark Muething
              Contact Information

              Principal

              • Mr. Mark Muething

              Customer Contact

              • Ms. Jacqueline Smiley
              Additional Contact Information

              Phone Numbers

              Email Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              20 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              02/20/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Answered
              My Sister was Executer of my Mother's Estate. My Mother left my Brother & I money. But Mom was married & her husband had to sign off if he did not want any of it. I have no idea where the process is. It has been over 2 moinths so I called MassMutual Ascend Life Insurance Company they said it was in their legal dept & they can not call them that they don't have the phone# for them. No way to contact them. That is unbelievable. I spoke with a Supervisor named: Hope K*****. She gave all this information to her boss. He called me & sent a response to their legal dept & he has not heard back. Which is not unusual. He will call me when he hears something. I need to know what is going on & when we will hear something. I am talking approximately $90,000 per person we are waiting on.
              Read More
              Read 19 More Complaints

              Customer Reviews

              9 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Ken H

              04/17/2024

              We have a annuity with this company.We have been trying to withdrawn some of OUR money for 4 weeks.They keep having excuses of why they can not give us OUR money.They said the money processed, then they it didn't.Then they said there was POA on file which expired and we had to sent new forms which we did.Then it was the amount was not right sent more forms,like now it's going on 4 weeks.They do not let you know what is going on.This the worst company to deal with.I would not recommend this company for any business dealings.

              MassMutual Ascend Life Insurance Company Response

              04/19/2024

              ***, were sorry you've had a frustrating experience. Our goal is to always provide exceptional service, so we appreciate you taking the time to provide your feedback. Our management team is reviewing your case and will be following up with you. If we can be of further assistance, please email us at *****************************************
              Read 8 More Customer Reviews

              Local BBB

              BBB Cincinnati

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

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