We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Hotels

Quality Inn & Suites

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hotels.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/02/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    5/24/24- Booked a one night stay at Quality Inn & Suites located at 5410 Ridge Avenue, Cincinnati, 45213, United States of America. We ended up not staying due to bugs, dirt, grime, criminal activity such as drug use, clear sign of roach feces, and many other things. On top of this, my wife is pregnant and couldn’t even handle the smell coming from the room and hallway. The business was so unprofessional, didn’t refund us the next day like they said, and didn’t give us our deposit back for NOT staying at the hotel. We were told only a manager could refund us and ensured us it would be the NEXT day. We called, we were told it would be MONDAY, we called again, of course the manager wasn’t there. We have gotten the run around for 4 days now and they refuse to help us. On top of all

    Business Response

    Date: 06/03/2024

    Hi,

    We strive to provide all of our guest with excellent service and provide the best value accommodation for the price paid. Our hotel provides many amenities that are not even found at upscale hotels for more than half the price paid for the room. We understand we are not able to satisfy and keep all consumers happy with their unrealistic expectations at times. However, in this particular case, we have refunded the guest both their price for stay and their deposit. So, please remove this baseless claim (roach feces, etc, when we have pest control done every 2 weeks for our hotel) as we had refunded the guest the same day, but their bank usually takes 3-5 business days to process their refund. Maybe they should file a BBB complaint on their bank for keeping their money for those extra days when we have already processed their refund. Nonetheless, we do hope the guest appreciates the hospitality and courtesy refund we provided despite them not willing to give us a chance to accommodate them with other rooms we had and this refund was provided despite the cancellation policy they had for this reservation. 

  • Initial Complaint

    Date:11/20/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint I* ********* and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.


    Regards,



    ***** *****
    there, I ended up staying for three consecutive nights there through April 1, 2023 (paid in full on my credit card) and would deal with the refund when I got back home...
    I filed a dispute resolution form with my bank when I got home and tried on NUMEROUS times to get this resolved by contacting Quality Inn directly, Choice Hotels AND Booking.com. After MUCH hassle, I reached someone on the phone and I left the conversation feeling it was resolved. They advised me it could take up to six months. That timeframe expired at the end of October and I have heard ZERO.
    I am on a fixed income and need every penny I have/had. I was hoping to have this room charge deposited back into my checking account, since I didn't stay at the hotel after my initial stay and certainly didn't honor the May 5th reservation. Someone got mixed up when they made that but it wasn't me...

    .

    Business Response

    Date: 11/28/2023

    To Whomever it may concern,
    The guest made reservation with 3rd party website and it was non cancellable reservation for May5th, we understand that guest wanted to stay at hotel for different day but the reservation made by guest for may 5th was still a non cancellable reservation and hotel has no control over that policy. we are attaching cancellation policy from our side.

     

    Thank you

    Management 

Quality Inn & Suites is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.