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Business Profile

Heating and Air Conditioning

Crane Heating and Air Conditioning
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:08/13/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Crane Heating and Air Conditioning Co., Inc. performed an incorrect HVAC system installation that may have contributed to damage within my AC unit. On July 21st I called Crane for a service call to address the unit not cooling, since the company was the original installer in 2023. Their technician noted the unit was low on refrigerant, performed a leak test, and diagnosed the problem as a leaking evaporator coil. I was initially quoted a labor charge of $3,200 then $3,000. I asked for an itemized quote but was refused saying it would take two technicians 8 hours to do the work. I had already paid for a service call and leak test. On July 22nd I obtained a second opinion from another HVAC company and was quoted a range of $500 to $600 for the replacement, but the company couldn't get the part from their distributor under the warranty. On August 5th a third HVAC company also quoted installation labor of $500 to $600 with the manufacturer warranty included. Their two technicians arrived at 1pm and completed the complete installation by 3:15pm with the final bill totaling $600, which was 1/5 the price of Crane. In addition, the technician noted the original installation of the condensate drain was incorrect and likely caused the rust observed inside the unit's cabinet as a result of excess moisture. I'm concerned with Crane's quality of work and oversight of their installers under their Master HVAC licenses in Kentucky and Ohio. I would like the business to refund the $185 paid for a service call that didn't even notice the incorrect condensate drain installation and rust in the cabinet.

    Business Response

    Date: 10/24/2025

     

    Even though everything was quoted up front the owner has refunded this customer per his wishes.

Crane Heating and Air Conditioning is BBB Accredited.

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