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Find a Location

Rumpke Waste & Recycling has 84 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Rumpke Waste & Recycling

      3990 Generation Dr Cincinnati, OH 45251-4906

      BBB Accredited Business
    • Rumpke Waste & Recycling

      10795 Hughes Rd Cincinnati, OH 45251-4523

      BBB Accredited Business
    • Rumpke Waste & Recycling

      3963B Kraus Ln Hamilton, OH 45014

      BBB Accredited Business
    • Rumpke Waste & Recycling

      5535 Vine St Cincinnati, OH 45217-1003

      BBB Accredited Business
    • Rumpke Waste & Recycling

      4932 Beech St Norwood, OH 45212-2316

      BBB Accredited Business

    Business ProfileforRumpke Waste & Recycling

    Garbage Removal
    HeadquartersMulti Location Business
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    2.13/5stars

    Average of 208 Customer Reviews

    Customer Complaints

    436 complaints closed in last 3 years

    117 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 2/24/2003

    Years in Business: 92

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Rumpke Waste & Recycling, headquartered in Cincinnati, Ohio offers residential and commercial waste and recycling service to areas of Ohio, Kentucky, Indiana and West Virginia. Rumpke divisions include Rumpke Recycling, Rumpke Portable Restrooms, The William-Thomas Group, Rumpke Hydraulics, Rumpke Haul-it-Away and Rumpke Park.

    Products & Services

    Trash and recycling carts. Trash containers 2-40 yards in size. Compaction systems. We also offer portable restroom rental and service.

    Business Details

    This is a multi-location business.

    Find a Location

    Rumpke Waste & Recycling has 84 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Rumpke Waste & Recycling

        3990 Generation Dr Cincinnati, OH 45251-4906

        BBB Accredited Business
      • Rumpke Waste & Recycling

        10795 Hughes Rd Cincinnati, OH 45251-4523

        BBB Accredited Business
      • Rumpke Waste & Recycling

        3963B Kraus Ln Hamilton, OH 45014

        BBB Accredited Business
      • Rumpke Waste & Recycling

        5535 Vine St Cincinnati, OH 45217-1003

        BBB Accredited Business
      • Rumpke Waste & Recycling

        4932 Beech St Norwood, OH 45212-2316

        BBB Accredited Business
      Headquarters
      3990 Generation Dr, Cincinnati, OH 45251-4906
      BBB File Opened:
      2/4/1980
      Years in Business:
      92
      Business Started:
      3/1/1932
      Business Started Locally:
      3/1/1932
      Business Incorporated:
      6/22/1988
      Accredited Since:
      2/24/2003
      Type of Entity:
      Corporation
      Alternate Business Name
      • Rumpke Regional Accounts Group
      • Athens-Hocking Landfill
      • Beech Hollow Landfill
      • Bond Rd Landfill
      • Broadview Heights Transfer Station
      • Brown County Landfill
      • Chillicothe Recycling & Transfer
      • Cincinnati Portable Restrooms
      • Circleville District Office
      • Cleveland District Office
      • Columbus District Office
      • Crawford County Landfill
      • Dayton District Office
      • Dayton Hauling Office
      • Dayton Recycling
      • Delaware County Transfer Station
      • Elmwood Place Recycling Center
      • Greenville Transfer Station & Truck Depot
      • Harvard Ave. Transfer Station
      • Lake County Solid Waste Facility
      • Lima Transfer Station
      • Mansfield District Office
      • Mansfield County Recycling & Transfer Facility
      • Meigs County Transfer Station
      • Nelsonville Hauling Depot
      • Noble Rd Landfill
      • Vince Refuse
      • Rumpke Consolidated Companies
      Business Management
      • Ms. Amanda Pratt, Director of Communications
      • Mr. William Rumpke Jr., President & C.E.O.
      • Ms. Christine Myers, Customer Service Manager
      Contact Information

      Principal

      • Mr. William Rumpke Jr., President & C.E.O.

      Customer Contact

      • Ms. Christine Myers, Customer Service Manager
      Additional Contact Information

      Phone Numbers

      Email Addresses

      Customer Complaints

      436 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      04/11/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      The driver picking up my trash pulled off my driveway, damaging a concrete pad to my garage, then pulled off my driveway into my yard rutting it up. When I called rumpke I got transferred several times and left a voicemail. Customer service then told me they would deal with it at their earliest convience.
      Read More

      Customer Reviews

      208 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Emily P

      1 star

      04/11/2024

      Our garage receptacle was taken a month ago now and there is yet to be any resolution. First time my husband the representative suggested that we buy a new one and expect a partial reimbursement. We asked for a supervisor and were told that a used receptacle would be sent to us. Over two weeks ago we talked to someone again and we were told that we'd have a new can within 10 business days. Still nothing. This is unacceptable. It is beyond me why it was taken in the first place, but now we are left with empty promises instead of empty trash.

      Rumpke Waste & Recycling Response

      04/23/2024

      Emily, we apologize for your experience. Exceptional reliability and customer service are tenets of our business, but we appear to have dropped the ball in this particular instance and we would like to look into the matter. Please send an email (detailing your concerns and listing your full service address) to *********************. Thank you.

      Local BBB

      BBB Cincinnati

      BBB Reports On

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