Business ProfileforPuppywood Pet Resort

12/4/2023 My dog ******* has been going to day care at least three times a week for over a year. He is 1 1/2 now. I have instructed the staff there numerous times not to let my dog have toys because he has teeth that could gnaw and chew through virtually anything. For some reason they gave dogs toys. My dog ended up with one and he didn't want to give the toy up. Dogs were trying to take the toy. Dogs were agitated as this was happening apparently in the open play yard with other dogs. Instead of taking my dog out of the play yard with all of the other dogs and using proper techniques to get the toy away from the dog (diversion, calm words, caging, treat substitute) some worker (named Audrey) tried to take the toy away forcefully while another worker was trying to coral the other dogs in the play yard. I was told that my dog refused to give up the toy and bit the staff member. I came in the facility to pick up my dog as soon as I listened to the voice mail. There were supervisory staff members there, they wouldn't let me review any camera footage and the lady who was supposedly bitten had already gone. I have this conversation on tape. There are cameras there so I am going to view the tape but what the manager described to me (her name is Brooke) was a total lack of training on the staff's part on how to diffuse the situation. They escalated instead of de-escalating and the staff caused the situation. Now they have banned my dog. My dog has not ever bitten anyone. My dog has never been that aggressive towards anyone. They always had positive and sweet things to say about my dog. Now they are lying saying my dog has been nipping for a couple of weeks but never told me via in-person conversation, email, text or voicemail until now. They need to allow my dog back in and retrain their staff. I am not paying money for dog training when their staff caused the problem.