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Business Profile

Dentist

Cincinnati Dental Services Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dentist.

Complaints

This profile includes complaints for Cincinnati Dental Services Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Cincinnati Dental Services Inc. has 9 locations, listed below.

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    Customer Complaints Summary

    • 15 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/18/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      January 2025 I was seen at Cincinnati Dental services for a cleaning. Upon arrival I checked in with the agent at the front desk for my cleaning. After a small wait, I was directed to follow the hygenist to the back for my cleaning. I was ask a few basic question for small talk, then I was told we need a xray of your teeth which is normal procedure. Our insurance pays for two bite wings and a cleanings per Year. After the a few xrays, I was taking to the room for my cleaning. At this point I was told we can't do a cleaning today, we need todo a evaluation today and reschedule for your cleanigns. I was upset over this since I have been waiting and nothing was done. I reschedule for my cleanings for another day. A week later I called since I got a notice in the mail about an xray that was performed without my permission it is called a panarama xray which my insurance doesnt cover and I didnt consent to have done. I called the office and I get told I am being hostile and this xray is for my best interest which I didnt accept it or asked for it.

    • Initial Complaint

      Date:11/10/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ********** ****** paid CDS and the amount I was responsible for was $48.80. CDS charged me $80.80. I have tried three times to get a refund for the difference and they always say 2 weeks. It's been since May. This is not first time this has happened. I hand an implant and they overcharged me over $1,000.00.. It took over a month to get that back. S********, The one in charge of the insurance, always says the problem has been straightened out and I will be refunded. It has not been straightened out because this is at least twice (maybe more for me). She showed me a list of people that they had over charged so I am not the only one.
      Seems shady to me....

    • Initial Complaint

      Date:08/06/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      *****************

    • Initial Complaint

      Date:06/22/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Cincinnati Dental owes me $66.80. I have the information to prove it. They don't deny the claim. This has been going on for a year. I have gone to their office 3 times asking for a refund, but they have not refunded my money. They say it will take 4 to 6 weeks to receive the payment.

      Customer Answer

      Date: 08/01/2024

      I have received payment from ********* Dental, not Cincinnati Dental.  I had to threaten to go to the State Attorney General to get payment.

    • Initial Complaint

      Date:06/18/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My son had dental work done by the ******** ** office over 4 separate visits. I was given an estimate on out of pocket cost prior and paid at each appointment. After the appointments I was told I had a large balance that didn't make sense as I do have insurance I asked if they sent a claim to my insurance which I was assured they did but had not received payment. I then contacted my insurance company to find out no claim was ever sent. I got both my insurance and the dental office on a 3 way call and was finally able to get that resolved and insurance claim sent. A few months later I received a check on the mail for a little over 200 dollars which I assumed was from what I paid out of pocket and insurance ended up covering. I thought everything was settled at this point. About 2 months ago I get a phone call stating that I owe over 1k dollars, I immediately question this and state that doesn't make sense I paid out of pocket each time I was there and my insurance paid and I wad sent a check from this office. The person I was talking to had no clue about any of it couldn't tell me what the charges were for why I owed that much why I was sent a check and said she would have a manager call me back. That call was never received. I then get an online statement saying I owe over 200 dollars with no description of charges whatsoever. I have attached this bill. I have called this office numerous times to request and explanation of charges no one ever answers the phone or returns the phone call. We have gone from me owing over 1k dollars to now 200 all of which have 0 explanation. I am requesting an explanation of the charges that I am being asked to pay and an itemized statement including what insurance paid and what I paid put of pocket.

    • Initial Complaint

      Date:06/05/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to Cincinnati Dental in April 2024 to have upper and lower dentures made. I was told they send out to have dentures made and that I would have to come back in for fitting's when the dentures would come back from lab. I have gone twice in the 2 months for a fitting. I had my 3rd appointment last Thursday 5/23 @ 2:oopm, they called to remind him of his appointment that morning. I went to my appointment and when I got there I found out that my dentures weren't even back. I waisted my gas, and my time. They knew that morning and the afternoon that my dentures were not in. No kinda of communication from this at all, I just called today to see if they were back and they said no, with no explanation.

    • Initial Complaint

      Date:05/08/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My insurance paid 1192.00 for my denture & I paid 453.00 for the premium denture. I wasted my time & money at this place. They know the system really well & know how to scam people out of their money.
      I received the denture 8/2023 & was very disappointed because the denture did not
      align with my natural teeth. When I called to see if anything could be done, I was told "no". I called later & got another agent on the phone & she made me an appointment for 1/31/2024.
      I asked that the denture align & the color of the acrylic was not of my choice. I would think they could fix both at the same time, but no, they drug it out for 9 times when I had to keep returning & finally gave up 4/24/2024 when the elder dentist said that I would not be happy with anything & said I would get a refund. No, I will not accept a denture that glows in the dark & does not align with my natural teeth.
      According to this website, they have a history of not paying people back. The edgewood practice has no integrity at all.

    • Initial Complaint

      Date:05/01/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      GOT BOGGOS BILL AFTER PAYING IN FULL
      CANT REACH BILLING DEPARTMENT GOR 3 DAYS IN THE ROW
      FOR EXPLANATION

    • Initial Complaint

      Date:04/26/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I do not have a contract with Cincinnati Dental Services. They did not provide a contract for this account. I demand this be removed from my credit report.

    • Initial Complaint

      Date:04/25/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I visited this office in Jan 2024. I am a college student who came home for a dental visit. This was my first time visiting the office without a parent, despite my age of 21. I was told I should have a flouride treatment done while in the examination room without being told there would be a charge for this service. Not knowing this would costs additional out-of-pocket money (my visits are always covered by insurance) I told the hygienist to go ahead since she was highly suggesting it. When I went to leave the office, I was told I actually had to pay for this service. Not wanting to be confrontational at the time, I went ahead and paid and spoke to my parents (whose insurance I am under as a college student) on why I was charged? My father called the office and was told that as a student our insurance would cover the costs and my daughter would be refunded the balance. It turns out, our insurance does not cover this treatment. When we called the office back, we were repeatedly told the billing manager was not in (vacation, family emegency etc..) and they would contact us. We never heard back. Finally today, my father called and spoke to a receptionist whose response was that they were not going to refund my card. I would have never elected to have this optional service done if I knew at the time they offered I would definitely have to pay as I do not have extra disposable income as a college student. I am seeking a full refund for the misrepresentation made while sitting in the exam room and being highly "encouraged" to have this elective service done without being told the cost upfront.

    Cincinnati Dental Services Inc. is NOT a BBB Accredited Business.

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