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Initial Complaint
07/18/2024
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
My husband passed on 02/23/2023 very suddenly and unexpectedly and I had my husband’s name removed from the joint checking account which was supposed to be free as long as you had automatic deposits but I was being charged $20.00 a month service fee and continued to have problems with them and closed the account in August 2023 Social Security said we owed my husband’s February payment that he wasn’t eligible for it but we had already paid the bills with it while he was alive! The major problem is that the bank reopened our joint account again without my permission based on the fact that the SSA reclamation department requested the rest of there money which equaled $350.37 it was originally more but I didn’t realize that the $25 they were removing from the account was to pay on this! After they reopened and paid the money they tried to collect from my husband and I talked to the guy with the collection company and he made note of date of death and said this was an uncollectible account and is to be written off!! But instead they insist that I owe them the amount they paid and are continuing to cause me trouble cause after the checking account was overdrawn for 60 days they charged it off but it is still showing up on my credit report and causing me trouble if I try to open any other bank account thankfully I already have one but I don’t see how they can legally reopen an account that I closed and also I have received no. collection notifications concerning this or even the fact that it had been reopened!! I think they should have notified SSA reclamation department about the fact I no longer had an account with them and given them my phone number and address and that’s all!! I want the account removed from my credit report and to make sure with out a doubt that the account is closed and that they don’t do it to anyone else! This is # she gave me ###-###-####. I have looked for the paper I singed but I can’t find it I was lucky just to take one day at a time! HELP
Business response
08/05/2024
Date: August 5, 2024

To: Better Business Bureau

From: Lori V*****, Client Feedback Resolution, First Financial Bank

Subject: ****** **** – ID# ********

Thank you for taking the time to contact us regarding your concern. At First Financial Bank, we take great
pride in the service we deliver. Your feedback provides us the opportunity to address your concern and
bring it to resolution.

We have been in contact with you to review your concerns and bring them to resolution. Due to privacy, a
more detailed response was sent to you by mail. If you have any questions on this matter or feel as
though your concern has not been resolved or addressed, please contact our Client Service Center at
###-###-####, Monday through Friday from 8 am to 8 pm and on Saturdays from 8 am to 5 pm, Eastern
Time.
Customer response
08/05/2024
Better Business Bureau:

I talked to a man from First Financial in response to the BBB complaint and explained to him why I was upset and filed the complaint and he went back over my account when he found out I was treated poorly by the women I talked to and was being charged a service fee of $20 a month when it was supposed to be free and he called me back and said he reversed enough charges that it wound up with me owing them nothing and the bank account is now closed permanently

Regards,

****** ****
Initial Complaint
05/05/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On the 17th of Feburary and 3rd of March 2024 two checks with amount $7950 and $20000 were issued respectively to a customer of mine name ***** ***** which were deposited into his bank account at First Financial Bank. I got calls on multiple occasions from First Financial Bank to verify my approval of the checks which I informed them that the checks were issued and approved by me. Last Week ***** reached out to me telling me that First Financial Bank claimed that I lodged a dispute against the check and that it was returned back to my account, i will like to boldly note that i never lodged any dispute or requested that the check be returned and i haven't received any refund of the check back into my account as of today. I will be uploading images of the check issued and withdrawn from my account as well as my bank statements dated from the month the check was withdrawn from my account till my most recent statement issued by my bank.
Business response
05/15/2024
***** ******
**** * ***** **
******** ** *****

Dear *****:

Thank you for taking the time to contact us regarding your concern. At First Financial
Bank (FFB), we take great pride in the service we deliver. Your feedback provides us
the opportunity to address your situation and bring it to resolution.

We recently received your compliant via the Better Business Bureau on May 6, 2024. In
your complaint, you are addressing two checks written to ***** *****.

We received the images of the checks and statements you provided showing the
checks cleared your account. We are in contact with *** ***** regarding these items
and will communicate with him the outcome of our investigation.

If you have any questions, please feel free to contact our Client Service Center at ###-###-####, Monday through Friday from 8 am to 8 pm and on Saturdays from 8 am to 5
pm, Eastern time.

Sincerely,

First Financial Bank
Compliance Department
Client Feedback Resolution
255 E. Fifth Street
Cincinnati, OH 45202

Customer response
05/15/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.
I wonder why you are trying to paint me in a bad image to ** *****, you told him i lodged a dispute against my check whereas i didn't and you told him he shouldn't expect any funds back that it will be sent back to me, and you are telling me you are in contact with ** *****. This is clear proof that you are trying to steal the money, do you really think you will get away with this?

Regards,

***** ******

Business response
05/28/2024
Date: May 28, 2024

To: Better Business Bureau

From: Lori Vearil, Client Feedback Resolution, First Financial Bank

Subject: ***** ****** – ID# ********

1st Complaint received 05.06.24 Responded 05.15.24

2nd Complaint received 05.17.24 Responding today 05.28.24
***** ******
**** * ***** **
******** ** *****

Dear *****:

We are responding to your most recent filing with the Better Business Bureau (BBB) on
May 17, 2024, regarding two checks written to ***** *****. At this time, the outcome
remains the same. We are in contact with *** ***** regarding these items and have
communicated to him the outcome of our investigation. We consider this matter closed.

If you have any questions, please feel free to contact our Client Service Center at
###-###-####, Monday through Friday from 8 am to 8 pm and on Saturdays from 8 am to 5
pm, Eastern time.

Sincerely,

First Financial Bank
Compliance Department
Client Feedback Resolution
255 E. Fifth Street
Cincinnati, OH 45202
Initial Complaint
03/21/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On the 17th of Feb, i deposited a check of $7950 in my account at First Financial Bank, the bank froze my account and requested for an invoice for the transaction. I provided there requested information and they called the owner of the account from which the check was withdrawn from. The owner spoke to them and verified that he authorized and wrote the check to me. The same person sent me a check of $20,000 and i deposited it into my First Financial Bank again and they froze my account again despite no single charge back or dispute on my account. They called the writter of the check again and he verified to them that he wrote and authorized the check. These whole issue has cost me my account at my other bank, because I initiated a direct debit upon my first financal bank account but they rejected it and froze my account, due to this situation my other bank froze my account to. At this point i will like to request first financial bank to close my account and send me my remaining account balance through a cashier check to my address on file.
Business response
04/01/2024
March 26, 2024

***** * *****
**** ********** **
****** ** **********

Account Notice
Account ending in XXXXXXXX****

Dear Valued Client:

First Financial Bank has reviewed your account(s) and has determined that we can no
longer fulfill your banking needs. All debit cards and online banking capabilities
associated with this account were closed as of March 19, 2024. We will close the above
mentioned account(s) on April 09, 2024. Any funds remaining in the account as of April
09, 2024, will be forwarded to you at the address on file via Official Check.

Should any overdraft occur before the scheduled closing date, you will be responsible to
pay the negative balance.

Sincerely,

Enterprise Fraud
First Financial Bank
Customer response
04/02/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ** ********* and find that this resolution is satisfactory to me.

Regards,

***** *****
Customer response
04/22/2024

I received an account closure letter dated March 26 2024, saying my account will be closed on the 9th of April 2024 and the remaining balance will be sent to me via official check. As of today April 18 2024 i am yet to receive any check and i had a positive balance of $12000+ in my account before closure. I have attached the account closure letter i received from First Financial Bank.
Business response
04/24/2024
April 24,2024

***** ** *****
**** ********** **
******* ** **********

Dear *****:

Thank you for taking the time to contact us regarding your concern. At First Financial
Bank (FFB), we take great pride in the service we deliver to our clients. Your feedback
provides us the opportunity to address your situation and bring it to resolution.

We are responding to your recent inquiry to the Better Business Bureau (BBB) stating
you received an account closure letter from FFB dated March 26, 2024, for account
ending in #****. The letter advised you that your account would be closed on April 9,
2024, and any remaining funds would be forwarded to you at the address on file. You
had a positive balance in your account before closure and have not received the funds.

In review our research indicates the checks deposited to your account were returned to
the issuing bank. Therefore, the account balance is zero and there are no funds to send
to you.

As a trusted financial institution, we strive to deliver the highest level of service to all our
clients. We apologize for any inconvenience and concern this situation caused you.

If you have any questions on this matter, please feel free to contact our Client Service
Center at ###-###-####, Monday through Friday from 8 am to 8 pm and on Saturdays
from 8 am to 5 pm, Eastern time. Thank you again for bringing this matter to our
attention. We appreciate your interest in letting us know how we can improve our
service and look forward to better assisting you on your path to success.

Sincerely,

First Financial Bank
Client Feedback Resolution
Compliance Department
255 E. Fifth Street
Cincinnati, OH 45202
Customer response
04/24/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.
First Financial Bank is a liar, the check from ***** ***** *** was never returned, i am in contact with ***** ***** *** and they never received or disputed the check deposited. That a big fat lie. I remember you calling ***** ***** *** and he confirmed his approval of the check. This is ***** ***** *** contact details ###-###-####, you can confirm from him. You bloody coorperate criminals. Please BBB kindly post this message for everyone to see. I had a positive balance of $12,000 before account closure. Refund my money or else i will storm all your social media profiles with public posts about this case.

Regards,

***** *****

Business response
05/06/2024
May 3, 2024

***** ** *****
**** ********** **
******* ** **********

Dear *****:

Thank you for taking the time to contact us regarding your concern. At First Financial
Bank (FFB), we take great pride in the service we deliver to our clients. Your feedback
provides us the opportunity to address your situation and bring it to resolution.

We are responding to your most recent filing with the Better Business Bureau (BBB) on
April 29, 2024, regarding a check, you deposited from ***** ***** ***. We have been
in contact with ***** ***** Bank, the bank the check was drawn on, and are expecting
the check to chargeback as it has been deemed fraudulent. Your account has been
closed, there are no funds to return to you, and we consider this matter closed.

If you have any questions, please feel free to contact our Client Service Center at
###-###-####, Monday through Friday from 8 am to 8 pm and on Saturdays from 8 am to 5
pm, Eastern time.

Sincerely,

First Financial Bank
Compliance Department
Client Feedback Resolution
255 E. Fifth Street
Cincinnati, OH 45202

Customer response
05/06/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.
When the check was deposited into my account, you contacted the owner of the account in which the check was drawn and he confirmed his approval of the check, now you are claiming to have contacted the bank in which the check was drawn on and they said in quote "they are expecting the to be charged back" meaning it hasn't been charged back as of this very date. I have been in contact with the issuer of the check and he claim he never disputed the check or got any call from his bank concerning the check and he sent me proof to show that the check did clear in his account without any issue at all. I have attached his bank statements and images of the check for your review, this case won't be closed until either ***** ***** *** get the money back or you send me a check of my remaining balance.
One question if the check of $27,500 was truly charged back, how come i don't have a negative balance since i had spent out of the money before my account closure. I believe i should have a negative balance if this check was truly deemed fraudulent and charged back.

Regards,

***** *****

Business response
05/15/2024
May 15, 2024

***** ** *****
**** ********** **
******* ** **********

Dear *****:

Thank you for taking the time to contact us regarding your concern. At First Financial
Bank (FFB), we take great pride in the service we deliver to our clients. Your feedback
provides us the opportunity to address your situation and bring it to resolution.

We are responding to your most recent filing with the Better Business Bureau (BBB) on
May 6, 2024, regarding funds from your closed account. At this time, the outcome
remains the same as previously stated in the letter we sent to you on May 3, 2024. Your
account is closed, and no funds will be returned to you.

If you have any questions, please feel free to contact our Client Service Center at
###-###-####, Monday through Friday from 8 am to 8 pm and on Saturdays from 8 am to 5
pm, Eastern time.

Sincerely,

First Financial Bank
Compliance Department
Client Feedback Resolution
255 E. Fifth Street
Cincinnati, OH 45202

Customer response
05/15/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.
You told ** ***** that your investigating the issue and you are in contact with me but you are telling me that the case has been closed and no futher investigation is done, stating that i shouldn't expect any funds and they funds will be sent back to ** *****. ** ***** has made it known that the check cleared in his account and has proved it to you but you are trying to keep the money to yourself and replying both of us with false informations that contradict each other. It's very clear you're lying about the whole case and i promise not to close this case until the right action is taken.

Regards,

***** *****

Business response
05/28/2024
May 28, 2024

***** ** *****
**** ********** **
******* ** **********

Dear *****:

We are responding to your most recent filing with the Better Business Bureau (BBB) on
May 16, 2024, regarding funds from your closed account. At this time, the outcome
remains the same as previously stated in the letter we sent to you on May 6, 2024. We
consider this matter closed. Your account is closed and there are no funds to return to
you at this time. If in the future, the remaining funds are returned to us by ***** *****
Bank, they will be returned to you.

If you have any questions, please feel free to contact our Client Service Center at
###-###-####, Monday through Friday from 8 am to 8 pm and on Saturdays from 8 am to 5
pm, Eastern time.

Sincerely,

First Financial Bank
Compliance Department
Client Feedback Resolution
255 E. Fifth Street
Cincinnati, OH 45202
Customer response
06/07/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

Regards,

***** *****
Initial Complaint
02/23/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
My account has been unlawfully blocked by a vengeful agent at first financial bank. They are blocking my access to funds and restricting my account for no good reason. I want my account restored and all of my funds made available
Business response
03/12/2024
********* * ******
**** ********** **
********** ** **********

Account Notice
Account ending in XXXXXXXX****

Dear Valued Client:

First Financial Bank has reviewed your account(s) and has determined that we can no
longer fulfill your banking needs. All debit cards and online banking capabilities
associated with this account were closed as of February 21, 2024. We will close the
above mentioned account(s) on April 22, 2024. Any funds remaining in the account as of
April 22, 2024, will be forwarded to you at the address on file via ******** *****.

Should any overdraft occur before the scheduled closing date, you will be responsible to
pay the negative balance.

Sincerely,

Enterprise Fraud
First Financial Bank

Customer response
03/19/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below. The bank withheld funds from three checks totaling $171.00. They stated the funds were returned to ** ****. but that bank has yet to recieve them.

Where did that money go?

Regards,

********* ******

Business response
04/01/2024
Date: 4/12/2024
To: Better Business Bureau
From: Lori V*****, Client Feedback Resolution, First Financial Bank
Subject: ******** ****** – ID# ********
Client has been exited and account is closed.
Initial Complaint
02/22/2024
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I've been reviewing 5-6 calls a day for the past 4 months telling me I need to answer questions for my loan ( that I havnt applied for) can be processed. I've called multiple times asking them to stop contacting me and as soon as I tell them I havnt applied they instantly hang up. When I try calling back someone picks up and hangs up immediately. Then the next day the calls continue even after they've told me 3x I'll be placed on the do not call list.
Business response
03/01/2024
First Financial Bank, headquartered in Cincinnati, Ohio, does not have any record of this customer.
Initial Complaint
02/07/2024
Complaint Type:
Customer Service Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
• On February 1, 2024 I applied for a **** Signature credit card with First Financial Bank. • Received credit alert from ******* that First Financial Bank received credit report on February 2, 2024 at 9:06am. • Received email application confirmation from First Financial Bank on February 2, 2024 at 9:10am • Received call from Jason R******, First Financial Bank, on February 2, 2024 at 3:35am. a. Mr. R****** inquired about my issuance/expiration dates of my Drivers License. b. Mr. R****** provided me with the accurate dates to which I confirmed verbally. c. Mr. R****** indicated at this time that maybe a bank employee entered the dates incorrectly which caused a “fail”. d. Mr. R****** then asked if I worked for the IRS to which I responded affirmative. e. Mr. R****** asked if I could come into the branch with photo ID because of “potential fraud”. f. Mr. R****** stated that I could speak to him or Michael C******. • On February 2, 2024 at approximately 4:10pm I arrived at the First Financial Bank branch located at **** ******* ***** *********** ** ***** to provide my Drivers License. a. Mr. R****** was in his office with a customer with the door open as I passed by. b. Mr. C****** was communicating with a teller electronically and asked a Teller to scan a copy of my Drivers License. c. After scanning my Drivers License, I asked the Teller if there was anything further needed to which he indicated no. • I contacted First Financial Bank on February 6, 2024 at 12:15pm and spoke with Michael C******. a. Mr. C****** stated that Mr. R****** had cleared up the “identification issue” with Underwriting and that he or Mr. R****** would contact underwriting and follow up with me in 1-2 hours. As of this writing on February 7, 2024 at 1:25pm, I have received no call from First Financial Bank.
Customer response
02/07/2024
Customer called BBB 2/7/24 and stated the business has contacted him and resolved his concerns.
Initial Complaint
08/30/2023
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
8/30/2023 My name is ******* **** ******. I have an account with First Financial Bank that was opened previously and I have a desired to close my account. The account is #**********. My direct complaint is for horrible and unprofessional customer service by a teller Karen H********* and when I asked to speak with a supervisor the customer service was even more terrible. The branch manager was Dawn H*** at the ********** branch at ***** ********** **** *********** **** *****. I recommend customers never to do business or open an account with this bank. ******* **** ******
Business response
09/07/2023
Date: September 7, 2023
To: Better Business Bureau
From: Mark H., Risk and Compliance Design, First Financial Bank
Subject: ******* ****** – ID# ********
Thank you for taking the time to contact us regarding your concern. At First Financial Bank, we take great
pride in the service we deliver. Your feedback provides us the opportunity to address your concern and
bring it to resolution.
We have been in contact with you to review your concerns and bring them to resolution. Due to privacy, a
more detailed response was sent to you by mail. We apologize for any inconsistencies you have
experienced, and for any concern or inconvenience this situation has caused you. If you have any
questions on this matter or feel as though your concern has not been resolved or addressed, please
contact our Client Service Center at ###-###-####, Monday through Friday from 8 am to 8 pm and on
Saturdays from 8 am to 5 pm, Eastern Time.
Customer response
09/14/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

9/14/2023
Yes, I will ask to close this complaint with BBB. The regional Manager who is Chris C******* stepped in with great leadership and customer service skills. He quickly listened to the situation, refunded the Harland check order funds and waited on the last check written from this account to clear so we can close the account. It grieves me to close the account because I went through a lot to set this account up for further receipt of my ****** and rental property proceeds. But the Branch Manager Dawn H*** who showed no empathy, no customer service skills to my situation and to me as a customer, I chose to close the account and start somewhere else. I recommend that she is taught better customer service skills or terminated. The prestige's branch they placed Dawn H***, I expect better customer service from her. It should not have taken the Regional Manager to step in to do her job and solve the problem. And in normal situations, I expect her behavior towards another customer would have been different. It would not have gone this far.
Thank you for intervening on my behalf.
******* **** ******
Initial Complaint
06/03/2023
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I deposited a 500 check from my investment place this was on Friday 26 th may and wanted use it right away but they told me to wait til Tuesday cause Monday was a holiday but it was still not coming out of account so I went into bank and talked to lady there about it she called her managers and they said first I got my money then they said no so I had no money to live on because that was all I had and they did say I would get the money if check went through by the 14 of June which was very hard cause I needed the money plus my payroll money came in on Thursday the 1 of June and social security came on on the second of June which I have to wait til 14 for my livelihood o find this very unfair and cruel to me and they also closed my account so I have to get another checking account this is an awful thing that shows the powerful over the weak is unfair need my money and my account back
Business response
06/13/2023
Date: June 13, 2023

To: Better Business Bureau

From: La Kishia M., Risk and Compliance Design, First Financial Bank

Subject: ******** *** ********** – ID# ********

Thank you for taking the time to contact us regarding your concern. At First Financial Bank, we take great
pride in the service we deliver. Your feedback provides us the opportunity to address your concern and
bring it to resolution.

We have been in contact with you to review your concerns and bring them to resolution. Due to privacy, a
more detailed response was sent to you by mail. We apologize for any inconsistencies you have
experienced, and for any concern or inconvenience this situation has caused you. If you have any
questions on this matter or feel as though your concern has not been resolved or addressed, please
contact our Client Service Center at ###-###-####, Monday through Friday from 8 am to 8 pm and on
Saturdays from 8 am to 5 pm, Eastern Time.
Initial Complaint
05/18/2023
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
compaint against my bank,,, a bank of which I have an Home Equity Line of Credit account, amomg 2 other accounts, the account of issue is a interest only HELOC, an account that was opened in 2006, let me explain that my home at the time of the opening of the account, was not zoned a flood zone, probably because we never flood here, but anyway, in and/or about 2012, we were re-zoned , rezoned as a flood zone, my primary mortgage holder at the time (*****),,, and my HELOC holder First Financial, they placed lender placed Flood Insurance, or Forced Flood Insurance, the issue/complaint that I have is NOT with the fact that FEMA forced the lenders into this predicament, the issue is with how, specifically, First Financial has taken advantage of this, they (First Financial) as well as *****, and my current mortgage company, of who is **** ******,,, they all placed the insurance on my house, and I paid,,, it was always reflected on my balance, and monthly payment, but First Financial, not only placed the insurance, of which put me over my credit limit at the time, now come to find out, via a refinancing that I closed on on 4/17/23, a refinancing I initiated and completed with my current holder: **** ******,,, bottom line is that First Financial charged me an extra $7000 for,,, for what they call, accured interest for the lender placed insurance, of which I paid,,, every month, let me add that I always paid more that the interest on my $70,000 line of credit, and watched over the years the balance decrease, as was reflected on my account details, on my statements,,, nonetheless, come to find out that the pay off amount on 5/17/23 was more then my original line of credit,,, it stinks to High Heaven,,, and I do have screenshots,,, and other documentation,,, it is very wrong,,, I would apprecaiate some help in recovering the funds that were stolen from me by First Financial... Thanks, ******* ** ******** *** **** **** **** ************* *** ****** ###-###-####.......
Business response
06/01/2023
Date: June 1, 2023

To: Better Business Bureau

From: Lori V, Risk and Compliance Design, First Financial Bank

Subject: ******* ****** ********, *** – ID# ********

Thank you for taking the time to contact us regarding your concern. At First Financial Bank, we take great
pride in the service we deliver. Your feedback provides us the opportunity to address your concern and
bring it to resolution.

We have been in contact with you to review your concerns and bring them to resolution. Due to privacy, a
more detailed response was sent to you by mail. We apologize for any inconsistencies you have
experienced, and for any concern or inconvenience this situation has caused you. If you have any
questions on this matter or feel as though your concern has not been resolved or addressed, please
contact our Client Service Center at ###-###-####, Monday through Friday from 8 am to 8 pm and on
Saturdays from 8 am to 5 pm, Eastern Time.
Customer response
06/06/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

******* ****** ******** ***
Initial Complaint
05/05/2023
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Just like the the other complaint I was contacted by James M***** supposedly of First Financial bank about a loan that I was approved for...as with the other complaints they needed banking info for the repayment and deposit funds..A deposit was sent to my account and shortly after this man (James M*****) calls and says a mistake was made that the wrong loan amount was sent by mistake and said I needed to send it back via (zelle) which I did only later to discover that my account was frozen for depositing fake checks.. apparently Mr M***** is depositing fake checks into accounts and then having you, me send the deposit back not knowing of the fake check deposit...turns out the check he put into my account was from ******** department of revenue..with that said my bank account was closed for numerous violations and now I may have charges to deal with..
Business response
05/23/2023
Date: May 23, 2023
To: Better Business Bureau
From: Mark H, Risk and Compliance Design, First Financial Bank
Subject: ******* ***** – ID# ********
Thank you for taking the time to contact us regarding your concern. At First Financial Bank, we take great pride in the service we deliver. Your feedback provides us the opportunity to address your concern and bring it to resolution.
Due to privacy, a more detailed response was sent to you by mail. We apologize for any concern or inconvenience this situation has caused you. If you have any questions on this matter or feel as though your concern has not been resolved or addressed, please contact our Client Service Center at ###-###-####, Monday through Friday from 8 am to 8 pm and on Saturdays from 8 am to 5 pm, Eastern Time.

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