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Business Profile

Auto Repairs

Hook it up Car Customs

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/06/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged more than what I received. I had to ask multiple times about bill. I was approved for $3500 and was charged $3500 for the start. After I called the credit company he dropped the price but the price still isn't correct. Also my car has been in and out of his shop since 9/24/2024 because the stereo did not work. He finally had my car from 10/8 - 10/17 and my car still did not work correctly. I also had to pay another installer to fix my audio system the correct way. Currently my alarm system and my mirror does not work properly. My car has also needed to go into the dealership for issues caused by bad wiring. I can submit all documentation if needed.

Hook it up Car Customs is NOT a BBB Accredited Business.

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